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I've been with Verkind since the Treat-it days.
Deliveries have improved - They now use DPD and you're given a 1 hour time slot over royal mail who don't always turn up.
The new website processes are faster so normally have my order dispatched on the same day which is a big improvement.
Their stock levels and variety have increased - bigger choice of flower is always a plus!
the Customer service for myself has always been great. I feel looked after here especially by Shakir.

I even required an extra prescription one month due to my pain and they quickly accommodated this.
5 out of 5 for me

Great service thanks again Shakir top guy

Customer service very helpful I’ve enjoyed my experience with this company thus far

Lovely customer service. Thank you Manoush.(i hope i got your name right)

Great company, they make it easy and quick to apply. The Doctors and support staff are professional and go out of their way to help with orders. Recently they’ve guided me through getting a prescription for going on holiday. I would highly recommend them to anyone.

Don’t normally write reviews, but on this occasion I am, first just want to say Louise from Verkind she was exceptional she helped me from the very first phone call and I was able to message her though WhatsApp from the start to the end, I can not thank her enough. Dr Tang who I had my consultation with was again exceptional, so understanding it takes a lot for me to open up about my conditions he made me feel really at ease. I cannot thank them enough.

I was with Treat It from March 2025 to May 2026. If I could leave 1 star I truly would.
Issues I faced multiple times:
1) doctors not always turning up for appointments or at best 45 minutes late.

2) Having to reorder multiple times because actual stock vs what is displayed as available rarely match

3) limited strain availability fpr the type of symptom I need to manage

4) Greedy pricing model which is more expensive that better clinics.

5) They don't learn from their mistakes and do not follow up on their proposed resolutions

Too many issues to list here. Even with their recent upgrades they still haven't improved the customer journey. Even the discharge letter they sent me reflected the wrong date and after prompting them to change it they never did. Avoid AT ALl COST. Minus 5 stars would be my rating if possible.

Avoid this clinic. They have no complaints procedure, no proper escalation route, and an absolutely shocking delivery process that will disrupt your life. There are much better medical cannabis companies out there.

I was approved for treatment, paid for consultations and paid for medication, yet repeatedly ended up without the medication I paid for because of their constant failures.

Every single order turned into a nightmare. Deliveries failed, dates changed, nobody knew what was going on, and I spent hours calling and emailing trying to get answers. You cannot speak to a manager no matter how many times you ask because there is no escalation. They do not fix problems - you are just left chasing them again and again and again and again. If I could screenshot and show how many times I've called and called and emailed this company and Pharmacy Xpress, you'd understand why I'm repulsed by their set up.

Both myself and Pharmacy Xpress spent hours trying to contact Treatit with no response. On one occasion, a Treat It employee told Pharmacy Xpress they had contacted me minutes before when they had not. A straight up fabrication and I have no idea why. I was repeatedly told things would happen, only for the opposite to happen shortly afterwards. For example, one of the staff actually called me to try to help - right at the end of his day mind you - and told me he would ensure the delivery is REbooked (due to their prior failures) for Friday, because I told him I'd be in the office Thursday and I refuse to stay inside another day because they can't get their delivery process right. Minutes after that call ended, I get a text and email from dpd saying "your parcel is due to be delivered Thursday". This is not the only time they have not told the truth and honestly, it feels like they do it on purpose to mess you around. They certainly do not act like they care a tiny bit for anything that goes wrong.

I had to stay home waiting for deliveries that never arrived, rearrange work, cancel paid for plans and spend weeks dealing with admin instead of actually receiving treatment. If you suffer with chronic pain, the stress of fighting for medication and then being left without it makes an already difficult situation even worse.

After all this, because I was absolutely beyond fed up with them disrupting my life and making my pain significantly worse, I was discharged with zero compensation. I have paid money for consultations and medication I was unable to reliably access because of their failures. If you're okay with being without significant amounts of money and the medication you need... Maybe you can buy from this company. I'm looking into making formal complaints with higher up health associations because I don't think this company should be in business serving the most vulnerable customers. Shame on you.

Avoid.

Everything seems fine with this company, until something goes wrong. Then, it becomes Impossible to get hold of someone and the 'call back' feature has never worked work for me despite trying it many times.

Shockingly poor communication.

The system is that you're signed up for the money to come out of your payment method, even if you don't meet their criteria. A few months on, they're telling me I don't meet the criteria, but they're still taking the money, no responses back from emails or calls from coordinator.

Updated : refund received and supported by a kind person on the main line. Had to chase this.

This service has seriously improved over the last few months

The team at treat go the extra mile to sort out all my questions and rectify any small hiccups as fast as possible great service again

Took money from my bank more than they should of prescription always late theres cheaper options out there just look at newgrove pharmacy much cheaper also normally a prescription can be upto a month late also ive reported them too the care commission and I encourage others too do the same as this clinic is unfit for operation

I’ve been with a treat it since just after they opened. In that time I have had numerous problems with my medication being late, prescriptions lost, or out of stock orders. I have now been sent the wrong product, and I have been without any medication for two weeks now. The communication is just about zero and I’m so completely fed up. It’s for chronic pain and it is not a trivial matter. They have as doctors failed in their duty of care.

Treat it say here that a resolution has been reached. It has not. I was told today that the situation was still being investigated, but they have offered an interim solution until a decision has been made.

I found treat it clinic online, though give it a try, from the day I enquired it was exactly 3 days until I received my medication, I chose the vapes and there perfect can’t fault much better than I imagined. The consultant are happy to help and are very welcoming and everyone is so friendly, I never felt awkward like I do when contacting my go, and can’t fault the process, day one I called and filled the application the next day I spoke with the consultant that same the doctor sent my prescription the day after the pharmacy posted it out by DPD, I received 3 vapes today and they amazing. And the whole process wasn’t that expensive and the vape oil is from Canada so you can guarantee the quality

The service I have received over the last 3 months has just got worse on every order.

Booked a renewal consultation in February, waited 6 days for an appointment, the Dr didn't show up so had to wait another 6 days for a new appointment, put in an order, managed to get 2 of the 3 products due to not having stock.

Put in an order in March, waited a week with no change to the status to my order, when I chased it up I was told that the prescription couldn't be completed due to there being no stock ( despite the items being marketed by Treat It as in stock at the time of ordering) I cancelled the order.

Despite receiving an apology and assurances from Treat-it that they understood my frustration based on the previous months issues too, they have made no efforts, at all to make any improvements.

I placed a 3rd order for the month of April, 8 days ago now, there has been no updates and no response to my messages sent midday yesterday via Whatsapp so this order will again be cancelled.

That's 3 orders in a row now, one incomplete and 2 cancelled.

it just seems to be getting worse and worse

* UPDATE......

Just to add I placed another order this month on Tuesday 20th May thinking that would be plenty of time to get my medicine for Bank Holiday. The date is now Wednesday 27th and the status on my order had remained at "Awaiting order approval from the Specialist"

This is despite them apologising and assuring me they understood how frustrating it is, yet they then just do it again and again month after month.

This clinic is not fit for purpose and should not be operating, that's 3 months now in a row where they have left me no choice but to buy my meds from the street ( 3 months in a row).

I do not understand how they can be this incompetent to the same customer every month and treat them like this every time an order is placed.

They seem to be a little confused as to how things work in life as they seem to expect the patients to keep chasing up orders in order for them to be processed, yet I do not work for the Treat-it clinic, I am not a member of staff and is not my job to chase up orders so you can actually do the job I pay you for.

I will now be leaving this clinic , the only reason I haven't done sooner is the hassle involved in changing clinics.

If I ran my business the same way these guys do I would have gone bankrupt years ago.

If I could give them zero stars in this review I would

SHOCKING SERVICE!

These lot have messed up my order yet again Im sick and tired of it I’ve had 3 transactions with this company and not one has gone through smoothly I would recommend this clinic it’s on absolute farse

Pls read other reviews and even the ai generated report. These guys are scammers to say the least. Pls contact me if you need a witness from experience to lodge a case against them. They have violated me rights, taken my monthly money, discharged me and not given my last prescription which I ordered end of February! Reason for discharge is because I keep 'nagging' then for my meds! Shakir n Louise, wow, they have single handedly destroyed this company for whoever started it.
I'm still waiting for my meds. Nobody responds on WhatsApp or email. They just avoid you. They need to be penalised

Update: ive got a response from treat-it (most likely Louise) on here (trustpilot) but they still haven't given my meds yet from February and they still haven't responded to my texts or emails, but they are avaliable to respond to critical reviews. Shameless people

The experience I've had again was fantastic, kept informed, and ran as smoothly as it always does. The people I deal with normal Nadia and Shakir always go the extra mile to keep patients happy