Item wasn’t in stock however, their stock was due in so I wanted to continue with it as everywhere else was sold out. They kept me updated throughout, it was sent next day as soon as it was in stock,... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I originally tried to cancel the order because the advertised delivery times were not met. The courier never contacted me to arrange a suitable delivery date as claimed. Instead, I simply rec... Se mere
Virksomheden har svaret
Great company to buy from quick delivery bike well packaged and little assemble needed vipcoo h3 worth the buy for this for my nearly 13 year old daughter perfect size speed durability. Thank you
Virksomheden har svaret
I can honestly recommend this company they were very good to deal with quick to respond to enquiries and my item Electric Scooter was delivered bang on time and was exactly as described at a really g... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Trail Surge UK – Your Trusted Electric Bike Specialist. At Trail Surge, we’re committed to powering your journey with the best in electric bikes, electric scooters, and kids’ electric ride-ons. Whether you're looking for an eco-friendly commute or outdoor adventure, we offer unbeatable value and expert service. We stock a wide range of top electric bike and e-scooter brands, including Hitway, DYU, Hidoes, Engwe, and more—trusted names known for performance, durability, and innovation. Every product is carefully selected to give you the best riding experience at the best prices in the UK. Our customers love us for our fast delivery, smooth buying process, and responsive, UK-based customer service. Whether you need help choosing the right model or post-purchase support, we're here to make sure you ride with confidence. From powerful mountain-style e-bikes to compact city scooters and fun ride-ons for kids, Trail Surge UK is your one-stop shop for electric mobility. Join hundreds of happy riders across the UK and experience why Trail Surge UK is one of the fastest-growing names in the industry. Trail Surge UK – Where Electric Adventures Begin.
Kontaktoplysninger
Unit 37, Centenary Business Centre, CV11 6RY, Nuneaton, Storbritannien
- 08000996187
- help@trailsurge.co.uk
- trailsurge.co.uk
3,9
God
50 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Besvarelse fra Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Great bike great delivery can’t complain
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Brought the dyu t1 and it amazing
Brought the dyu t1 and it amazing, thanks allot I will be buying accessories soon
23. juli 2025
Uopfordret anmeldelse
Besvarelse fra Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Great bike great after sales not much
Great bike great after sales not much more could ask for
23. juli 2025
Uopfordret anmeldelse
Besvarelse fra Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Been riding my colourway
Been riding my colourway bk15 for Deliveroo every day. Solid battery, smooth ride, and saves me loads
28. juli 2025
Uopfordret anmeldelse
Besvarelse fra Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Box arrived damaged
Box arrived damaged but had been repaired, front mudguard bent, rear wheel scratched, and no guarantee or warranty in the box like your website said. It did turn up on time and I love it.
11. juli 2025
Besvarelse fra Trail Surge
Hi,
Thank you for your review. We’re pleased to hear it arrived on time and that you love the product, but we’re sorry the box and parts arrived in that condition.
Please send us photos of the damaged box, bent mudguard and scratched rear wheel, along with your order number, and we’ll look into this for you.
Just to confirm, your warranty is still valid even if no physical warranty card was included in the box. Your order confirmation acts as proof of purchase.
Kind regards,
TrailSurge.co.uk
Found trailsurge while looking
Found trailsurge while looking for a new e-bike on google n was pleasantly surprised. Not only were their prices good, but the whole order process was quick n easy. I got updates on my order, and bike came quicker than I expected. No issues, no stress. Just good service and a great product. Cheers guys
17. maj 2025
Uopfordret anmeldelse
Besvarelse fra Trail Surge
Thank you for trusting us! Enjoy your new bike.
Fantastic comms
Fantastic comms, great price, so helpful with me setting up the bike as I had no clue, would recommend to anyone wanting a new ebike
25. maj 2025
Uopfordret anmeldelse
Besvarelse fra Trail Surge
Thank you so much for your kind review!
We’re really pleased to hear you were happy with the communication, price, and support setting up your bike. We know getting started with a new e-bike can feel a bit daunting, so it’s great to know we could help.
Thanks again for recommending TrailSurge — we really appreciate it.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.