Tracks To The Max Anmeldelser 

Besvarelse fra Tracks To The Max

17. mar. 2025

Hi Spacevogel,

We’re sorry to hear that you’re disappointed with your campaign results. We always strive to provide the best possible placements for every artist, and we appreciate your feedback.

We’d like to clarify that your first order was fully refunded as we were unable to effectively promote that track. For your second campaign, the promotion was slightly more challenging, and we see that the track was removed from a playlist too early, which affected the overall performance. That was not our intention, and we want to make this right.

To ensure we reach the estimated stream results for your campaign, we will reach out to our curators again and request new placements for your track. While reggae playlists are more niche, we do have connections within this space and will do our best to improve the campaign’s outcome.

Please feel free to email us at support@trackstothemax.com so we can assist you directly and work towards a suitable solution. We appreciate your patience and will follow up with updates as soon as possible.

Best,
The Tracks To The Max Team

Besvarelse fra Tracks To The Max

31. jan. 2025

Hi Kalle,

We’re sorry to hear about your experience, but we want to clarify the situation. Your track was never placed in any of the playlists within our network, and we even refunded your payment. Our service focuses on organic growth through third-party playlists, and we have no control over other promotional campaigns you may have run with other companies.

Additionally, we checked, and your track is still online, so we don’t see any issue related to our service. If you have any further questions, feel free to reach out—we’re always open to transparent communication and clearing up any misunderstandings.

Best,
Tracks To The Max Team

Besvarelse fra Tracks To The Max

20. jan. 2025

Hi Calico Skies,

Thank you for your feedback. We’re genuinely disappointed to see this kind of reply, especially since we went above and beyond to ensure your satisfaction by refunding the money for the three tracks we couldn’t promote.

We did our best to pitch all four of your songs, but unfortunately, it seems that we didn’t have the right network for three of them. While we’re glad one of your tracks was successfully promoted, we understand your frustration and wish the overall outcome had met your expectations.

Sometimes, despite our best efforts, our network isn’t the perfect match for certain tracks. If you choose to work with us again, we’d be happy to discuss ways to better align our services with your specific needs and musical style.

Thank you for your honesty, and we truly appreciate the opportunity to work with you.

Best,

Tracks To The Max Team

Besvarelse fra Tracks To The Max

16. jan. 2025

Hi Ralf,

Thank you for sharing your feedback. We genuinely understand your frustration and are sorry to hear that your experience did not meet your expectations.

As we explained during our communication, we pitched your song to our network of curators, but unfortunately, your track was not selected as a fit for any playlists. Music curation is highly subjective, and while we always aim for the best results, success can never be guaranteed due to the nature of the industry.

That said, we did refund you the full amount for your order, ensuring that you didn’t incur any financial loss. Our team genuinely put effort into helping you and your music, even though the outcome wasn’t as you hoped.

We value constructive feedback and encourage honest reviews to help us improve. However, we respectfully ask that your feedback reflects the full context of the service provided, including the refund and our efforts to assist you.

If you’d like to discuss this further or have suggestions for how we can improve, please don’t hesitate to contact us directly. We’re here to help.

Kind regards,

Max at Tracks To The Max

Besvarelse fra Tracks To The Max

3. jan. 2025

Hi Knut,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand your frustration. At Tracks To The Max, we strive to provide high-quality services that meet the expectations of our clients, and it’s clear we fell short in your case.

We’d like to address a few points from your review:

Delays and Communication: We sincerely apologize if there were delays in your campaign or miscommunication regarding its progress. This is not the experience we aim to deliver.

Campaign Results: Our process relies on playlist curators evaluating tracks based on their individual preferences and audience fit. While we cannot guarantee placement, we regret that we didn’t meet your expectations in ensuring timely and effective feedback.

Future Campaign: When we suggested trying your next track, it was based on the feedback received from curators about the fit for the first track. However, we recognize that this didn’t provide the resolution you were hoping for.

Your trust is important to us, and we’d like to make things right. Please reach out to us directly at max@trackstothemax.com, and we’ll review your campaign details to find a fair solution, whether that’s continuing with a new strategy or exploring alternative ways to support you.

Thank you for bringing this to our attention. Your feedback helps us improve and ensure a better experience for all our clients.

Best regards,

Max / Tracks To The Max