The contact from them is prompt and efficient. The absolute downside is the actual fob. Very flimsy and when you drop it accidentally which can often happen the battery doesn’t stay secure in place l... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Installed 6 years ago. Has tracked my car after theft and successful recovery. the location never updates! Ive had no response after emailing customer support. Geofence does not work as ‘my location... Se mere
Virksomheden har svaret
Helen well understood my dilemma at paying a 3 year subscription when it is possible that I may have to stop driving, due to age, well before 3 years is up. Consequently Helen proposed an 18 month dea... Se mere
Virksomheden har svaret
When I finally got to speak to a real person to help me renew my subscription online which was proving impossible, Helen talked me through everything and waited patiently whilst I fumbled about and wa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Kontaktoplysninger
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Storbritannien
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4,0
God
307 anmeldelser
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Many thanks and a special mention to…
Many thanks and a special mention to both Lisa & Emily as your customer service was first class.
22. august 2024
Uopfordret anmeldelse
Besvarelse fra Trackstar
Thank you so much for your wonderful 5-star review! 🌟 We are delighted to hear that you had a great experience with our customer service. Lisa and Emily will be thrilled to receive your special mention. Your kind words inspire us to continue providing first-class service.
I had S5 Trackstar device fitted and it doesn't work
I had S5 Trackstar device fitted by the dealer. The app never shows any journeys. Driver tags are still showing as not registered. Location Never updates. Driven the vehicle without tag and no response from tracker company. Don't waste your money on this tracker!
22. august 2024
Uopfordret anmeldelse
Besvarelse fra Trackstar
We sincerely apologize for the issues you have faced since having your tracking system installed. Please provide the additional information we have requested so that a member of our Support Team can contact you directly to discuss the issues you have raised. Your satisfaction is important to us, and we are committed to making things right.
Besvarelse fra Trackstar
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you found our service straightforward and great. Your feedback is much appreciated !
Excellent support
Emily was incredibly helpful and patient enabling me to solve a technical problem and also renew. I have never had to use the service thankfully (as my car would have been stolen) but speaking with Emily meant I was able to maintain the service without any downtime.
8. august 2024
Uopfordret anmeldelse
Besvarelse fra Trackstar
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Emily was able to assist you effectively with your technical issue and renewal process. Providing seamless and reliable service is our top priority, and we're glad to know that Emily's patience and helpfulness made a positive impact on your experience. We will ensure this feedback is passed onto Emily !
Besvarelse fra Trackstar
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had a great experience with our service. Your positive feedback is greatly appreciated and encourages our team to keep up the excellent work.
The assistance in setting up the APP…
The assistance in setting up the APP was excellent, Emily was very helpful which to us seemed a refreshing change in the days of automation.
7. august 2024
Uopfordret anmeldelse
Besvarelse fra Trackstar
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had an excellent experience setting up the app and that Emily was able to assist you so effectively. We pride ourselves on providing a personal touch, and it’s great to know that it made a difference for you. We will ensure this is passed onto Emily !
Besvarelse fra Trackstar
Thank you for taking the time to leave us a 4-star review! We're thrilled to hear that you had a positive experience with our service team!
Besvarelse fra Trackstar
Thank you for your 5-star review! We're thrilled to hear that you found our service extremely helpful.
Tayla was very helpful
Tayla was very helpful, knowledgeable and patient. Her customer service is first class.
29. juli 2024
Uopfordret anmeldelse
Besvarelse fra Trackstar
Thank you for your fantastic 5-star review! We're delighted to hear that Tayla provided you with helpful, knowledgeable, and patient service. She is indeed a great asset to our team, and it's wonderful to see her efforts appreciated. We will ensure this Feedback is passed onto her !
Problem Solved!
Having received a number of false alarms over the last few months, Helen was the first person to identify and rectify the problem and is a credit to the company.
24. juli 2024
Uopfordret anmeldelse
Besvarelse fra Trackstar
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that Helen was able to identify and rectify the problem for you. She truly is a valuable member of our team, and it's wonderful to see her efforts recognized. We will ensure this is passed onto her !
Poor Product. The app is absolutely useless have to…
The app is absolutely useless have to reload it all the time one of my vehicles NEVER !! shows in the right place.
16. april 2024
Besvarelse fra Trackstar
Hi Martin, Thank you for taking the time to share your feedback. We're sorry to hear that you're having trouble with our app. This is certainly not the experience we aim to provide. We will have someone from the Customer Support Team contact you directly to discuss this further.
Besvarelse fra Trackstar
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that everything was super good. Your feedback means a lot to us, and we're glad we could provide a great experience !
friendly and courteous staff…
You have friendly and courteous staff although you could do with a few more at busier times
16. juli 2024
Uopfordret anmeldelse
Besvarelse fra Trackstar
Thank you for your 4-star review! 🌟 We're pleased to hear that you found our staff friendly and courteous. Your feedback about needing more staff during busier times is very valuable to us, and we will certainly consider it as we strive to improve our service. We appreciate your feedback !
An excellent and reliable company.
I contacted Trackstar to set up a new account having just changed my car.
The service I received from Tayla was excellent. She was exceptionally helpful, friendly and professional, and made the whole process extremely straightforward.
Thank you very much.
15. juli 2024
Uopfordret anmeldelse
Besvarelse fra Trackstar
Thank you so much for your 5-star review and for sharing your experience! 🌟 We're delighted to hear that Tayla provided you with excellent service and made setting up your new account so straightforward. Your kind words about her helpfulness, friendliness, and professionalism mean a lot to us. We'll be sure to pass along your compliments to Tayla.
Trackstar App doesn’t know where the…
Trackstar App doesn’t know where the car is & loses the record of journeys
Installed 4 months on a new car
Last location is never updated
Numerous emails & calls made issue never fixed - total waste of money
They have now yet again confirmed they are still trying to fix issues with the app ( going on for months) & issued a “forced reset” however as always it has done nothing.
They also of course automatically shut down the support case - again in order to make their internal support stats look good & force people
to raise the issue as “new”.
I stand by my review.
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra Trackstar
Thank you for reaching out to us. We're sorry to hear that you're dissatisfied with the mobile app. Could you please provide the additional information we requested? A member of our Support team will look into the issue and contact you directly to discuss it further. We appreciate your patience and feedback. Best Regards Trackstar
Easy Transfer
This was a transfer from an existing account when we purchased the car from BMW Park Lane. Smooth transfer and staff were quick to respond and setup the new account in our name.
12. april 2024
Besvarelse fra Trackstar
Thank you so much for your 5-star review! We're thrilled to hear that the transfer process went smoothly and that our staff were quick and responsive in setting up your new account. We appreciate your kind words and your business !
Extremely efficient service from…
Extremely efficient service from Trackstar!
the order processing and installation arrangements have been an absolute breeze.
A big thank you to Emily.
9. juli 2024
Uopfordret anmeldelse
Besvarelse fra Trackstar
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you found our service extremely efficient and that the order processing and installation arrangements were a breeze. Your kind words mean a lot to us.
A big thank you from our team, and especially from Emily, for acknowledging her efforts. We will make sure this is passed onto her and she is recognized for this !
Too late if the car is stolen…
I have spent a few days trying to make contact with Trafficmaster Trackstar I own a car with a Jaguar Trackstar CAT5 fitted and want to find out if they can take it over.....not a peep other than a promise I will be contacted....not so! I have tried the Chat Line useless! I am now not sure if I should get Trackstar involved at all....it would be too late if I commit to Trackstar...will they be around if it's stolen!!!
3. juli 2024
Uopfordret anmeldelse
Besvarelse fra Trackstar
Thank you for your review and providing additional details. I understand our support team have contacted you directly to assist you with your query.
An Excellent Experience
I had purchased a new car with the same registration plate as my previous car. My email address and mobile number had also remained the same. This completely confused the Trackstar App when I tried to log in. I phoned Trackstar and was very fortunate to speak to Helen who knew immediately what had to be done. Firstly she talked me through, in real time, the updates I had to perform on my iPhone and then she reinstalled my details via her terminal. Everything now works. Thank you Helen for all your help and guidance. Much appreciated.
27. juni 2024
Uopfordret anmeldelse
Besvarelse fra Trackstar
Thank you so much for your detailed 5-star review! We're thrilled to hear that Helen was able to resolve the confusion with the Trackstar App so efficiently. It's great to know that she provided real-time guidance for the updates on your iPhone. We appreciate your kind words and are delighted that everything is now working perfectly. Thank you for choosing Trackstar, and please don't hesitate to reach out if you need any further assistance!
Very friendly and helpfull lady at the…
Very friendly and helpfull lady at the other end of the phone who explianed everything perfectly
26. juni 2024
Uopfordret anmeldelse
Besvarelse fra Trackstar
Thank you so much for your 5-star review! We're delighted to hear that you had a positive experience with our friendly and helpful team member over the phone. It's wonderful to know that everything was explained perfectly. We truly appreciate your feedback !
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.