Touchuppaintfactory Anmeldelser 

186
•
TrustScore 4 ud af 5

4,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Problem with a can of paint that I purchased it appeared to run out of propellant. Phoned and the lady was very helpful and apologetic, no fuss, replacement arrived within a couple of days. Thank you... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Do not buy from this company. Their customer service is non-existent. I sent them multiple messages via their website and have gotten no replies. The paint they sent was too dark and it looks like my... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

This company went the extra mile with a mix up in my order,but they sorted it as soon as I made them aware. The products they sell are fantastic the match to my paint was exact and the paint was ver... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We have had numerous cars over the years and always brought a touch up paint from these guys after being recommended by a friend. Everyone colour we have had has been an exact match to the colour and... Se mere

Virksomhedsoplysninger


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

186 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 86 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

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4,1

Alle anmeldelser

(186)

99 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Problem with a can of paint that I…

Problem with a can of paint that I purchased it appeared to run out of propellant. Phoned and the lady was very helpful and apologetic, no fuss, replacement arrived within a couple of days. Thank you

15. oktober 2026
Uopfordret anmeldelse
Touchuppaintfactory-logo

Besvarelse fra Touchuppaintfactory

Thanks so much for the 5 star review, David. We're so glad we could fix the problem swiftly for you. If you need anything else, please contact us at info@touchuppaintfactory.co.uk

Bedømt til 1 ud af 5 stjerner

AVOID AT ALL COSTS: non-existent customer service; inaccurate paint color; missing items

Do not buy from this company. Their customer service is non-existent. I sent them multiple messages via their website and have gotten no replies. The paint they sent was too dark and it looks like my car has bruises on it with their paint. The wet and dry sanding "kit" only came with half the products listed. Avoid this company at all costs unless you enjoy being scammed.

11. oktober 2026
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Besvarelse fra Touchuppaintfactory

Hello Ryan,
Thank you for sending through your details. You ordered through a US company with the same name but no affiliation to us, Please contact them at info@touchuppaintfactory.com to resolve your complaint.

Bedømt til 1 ud af 5 stjerner

Terrible product, terrible service

Terrible product, terrible instructions, terrible customer service.

Do not go near, unless you want to ruin the paint on your car and spend lots of money at auto body shops to rectify the mess it causes.

1. oktober 2026
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Touchuppaintfactory-logo

Besvarelse fra Touchuppaintfactory

Dear Andy,

We are sorry you are not satisfied with our product and service.

As per our email communication and feedback following the photos you supplied, we have explained the paint is mixed to factory specification and not adjusted for the age of your car. The finish you received after spraying is due to incorrect application in this instance, which is not attributable to the quality of the product.

We are sorry we can't help help further on this occasion.

Regards
Team Touch Up Paint Factory

Bedømt til 4 ud af 5 stjerner

Great Product, Rubbish Instructions

I had to repair gouge in plastic bumper. Hopefully readers might learn from my mistakes.

Not wanting to spray primer any further than neccessary I masked off a small area. That leaves an edge so you have to rub that down.

Tested out the metallic white spray on a test piece of primed plastic. It came out much too dark! Screwed around for hours, but eventually sprayed onto a small masked off area of the primed bumper - great match for car but too light for bumper which is a bit darker! Rubbed down the paint edge and then sprayed a much larger area feathering off the edge. Finally, great result, and a lot cheaper than the £700 quote from the body shop.

19. august 2026
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Besvarelse fra Touchuppaintfactory

Thanks so much for your 4* review and detailed feedback, Michael. The paint is colour matched to the main body of the car so we're really pleased you got great results.

Bedømt til 1 ud af 5 stjerner

My car is RED the pen sent to me is…

My car is RED the pen sent to me is BLUE !!

12. september 2026
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Touchuppaintfactory-logo

Besvarelse fra Touchuppaintfactory

Apologies for the issue experienced with the incorrect match. May we ask that you send us an email at info@touchuppaintfactory.co.uk so our team can investigate and assist?

Bedømt til 1 ud af 5 stjerner

i ordered pen to try little scratches…

i ordered pen to try little scratches last week, my little one tip pens are working better, i think the paint inside is dry

9. september 2026
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Besvarelse fra Touchuppaintfactory

Hi Zhivko, apologies for the issue you experienced with your pen. May we ask that you email us at info@touchuppaintfactory.co.uk so our team can check and issue a resolution?

Bedømt til 4 ud af 5 stjerner

Perfect compromise for low effort body work

I clipped the corner of a garage with my metallic grey ford fiesta a year ago. It’s lots of large scratches above the wheel - all the scratches and scuffs showed up white against the dark grey of the car. Due to the age of the car I don’t want to pay to get it professionally fixed.

I got on of the all in one paint pens (no primer) and the colour match was good. The nib of the pen was easy to use however was a bit temperamental but it got the job done. I saw a review after of someone cutting the pen open and using the paint with a brush which would have been quicker and easier I imagine.

The paint really only hid the stark contrast it’s not a miracle cure but it 100% made it look so much better than it was originally - especially as I don’t want to pay for a proper fix or mess around with sanding and spraying it my self. A great compromise (and completely idiot proof)!

5. september 2026
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Besvarelse fra Touchuppaintfactory

Thanks so much for your 4* review and detailed feedback, Al. We're delighted you got great results with your pen.
If you do need anything further, please contact us at info@touchuppaintfactory.co.uk

Bedømt til 1 ud af 5 stjerner

Terrible service wrong paint and no aftercare customer service

Terrible service I received paint week later I went to apply and did test piece was immediately obvious not right colour I checked can was totally different colour and was also for vehicles from 2013 onwards my car is 1998. I phoned no answer now sent 2 emails no reply. Absolute joke don't waste your money terrible customer service

18. august 2026
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Besvarelse fra Touchuppaintfactory

Hi there,

I am sorry you have not had answers to your emails and call. I will request more information from you here so we can get in touch to resolve this as I don't have your name.

Kind regards
Sally

Bedømt til 5 ud af 5 stjerner

Brilliant Service

Fantastic service, quick delivery, clear instructions, reasonably priced.

1. marts 2026
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Besvarelse fra Touchuppaintfactory

We really appreciate the 5/5 Hayley. So happy you love Touch Up Paint Factory!

Bedømt til 5 ud af 5 stjerner

This company went the extra mile with a…

This company went the extra mile with a mix up in my order,but they sorted it as soon as I made them aware.
The products they sell are fantastic the match to my paint was exact and the paint was very good quality so if you are looking for touch up paints or any other supplies along this line give them a try you won’t be disappointed.
Thank you TUPF I will be ordering again soon.

10. august 2026
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Touchuppaintfactory-logo

Besvarelse fra Touchuppaintfactory

Thanks so much for your 5* review and detailed feedback, Thomas. We're so happy we were able to sort the mix up and you are now really happy with your order.

Bedømt til 1 ud af 5 stjerner

Unable to give zero stars!

Unable to give zero stars!
The worst product ever don't waste your money or time on the paint pens.
They simply don't allow flow of paint to the nib of the pen. Its a piece of garbage that is now going in the bin.
I've contacted customer service but doubt they will bother replying as they have had the money already.
All in one paint pen!! Stay away from it. Pathetic POS

2. august 2026
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Touchuppaintfactory-logo

Besvarelse fra Touchuppaintfactory

Hi Liz,
I'm so sorry you have had issues with the paint pen. I have checked our order and email systems for contact from you but I can't find it under the name supplied here. Please could you email us at info@touchuppaintfactory.co.uk so we can resolve this for you.
Kind regards
Sally

Bedømt til 1 ud af 5 stjerner

Ordered touch up paint received wrong…

Ordered touch up paint received wrong colour emailed them telling me it's was going to be replaced, 2 weeks later still no replacement emailed me back asking order number which I done now ignoring emails I wouldn't recommend this company terrible customer service don't even think get a refund if I ask going yo have use another company wish checked reviews before ordering

4. juli 2026
Uopfordret anmeldelse
Touchuppaintfactory-logo

Besvarelse fra Touchuppaintfactory

Hello Kevin, we're sorry to hear about your experience. This isn't the level of service we aim to provide, and we appreciate you bringing it to our attention.

Please send us another email with the details of the issue, and we'll make sure it's looked into. Alternatively, you can call us on +44 (0) 1295 380 495 during business hours, and our team will be happy to assist you.

Bedømt til 1 ud af 5 stjerner

Color isn’t even close to matching

Color isn’t even close to matching. Ordered Rally Red and received orange. No response from customer service to correct the issue.

9. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Touchuppaintfactory

Hello Stephen, we're sorry to hear that the paint you received wasn't an exact match.We also understand that you haven't received a response from our team. Could you please email us again at info@touchuppaintfactory.co.uk? Alternatively, you can call us on +44 (0) 1295 380 495 during business hours.

We'll be happy to investigate the issue and work with you to find a suitable resolution.

Bedømt til 5 ud af 5 stjerner

Superb!

I’ve used this company a few times and they’re spot on! I had a lucid red tri-coat to repair, they sent the base & mid coat, it was a perfect match! Thanks very much.

13. juli 2026
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Besvarelse fra Touchuppaintfactory

Awesome, Stephen! Thank so much for taking the time to share your Touch Up Paint Factory experience.

Bedømt til 1 ud af 5 stjerner

Compre un rotulador para bicicleta…

Compre un rotulador para bicicleta Giant color ocean twilight y no coincide con el color. Me enviaron uno prácticamente negro y muy acuoso. No volveré a comprar más. Menuda decepción

27. juni 2026
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Touchuppaintfactory-logo

Besvarelse fra Touchuppaintfactory

Hello Alvaro, I did email you back to ask you for a picture. Please reply to my email and I will help further.
Hola, Álvaro: te envié un correo electrónico para pedirte una foto. Por favor, responde a mi mensaje y podré ayudarte más.

Bedømt til 1 ud af 5 stjerner

What a scam these lot are

What a scam these lot are, basically sent me clear water instead of the Fantastic paint I was expecting, my car deserve better.

20. juni 2026
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Besvarelse fra Touchuppaintfactory

We're sorry to hear you had problems with your paint, Stuart. If you haven't already, please do get in touch with us at info@touchuppaintfactory.co.uk so we can resolve this for you.

Bedømt til 5 ud af 5 stjerner

My Pick-Up truck colour is quite unique…

My Pick-Up truck colour is quite unique but this was the perfect colour match, was very impressed. Definitely will use this outfit again. * * * * * ☘️

16. juni 2026
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Touchuppaintfactory-logo

Besvarelse fra Touchuppaintfactory

Thanks so much for your 5* review. We're so glad we could provide you with the perfect colour match for your Pick-Up!

Bedømt til 5 ud af 5 stjerner

Perfect match

Perfect match, and ease of use.

The spray pattern, and flow, we're "bang on"

23. maj 2026
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Besvarelse fra Touchuppaintfactory

Thanks so much for the 5* review, Tony! We're so happy you got excellent results with your Aerosol spray.

Bedømt til 5 ud af 5 stjerner

Second review

Leaving this second review to show that this company is one that i will return to, if i need paint again .although there was a mix up somehow with my initial order and the wrong colour paint was sent this was quickly and professionally rectified. Having received the correct colour i used it yesterday to find the paint is a perfect match,easy to apply and the step by step instructions on how to get best results were easy to follow. Thankyou tupf for being so professional in all aspects of your business.

31. maj 2026
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Besvarelse fra Touchuppaintfactory

Thanks so much for your detailed feedback and 5* review, Clive. We really appreciate you giving us the opportunity to correct the initial issue with the delivery and are so pleased the replacement paint was perfect for you.

Bedømt til 5 ud af 5 stjerner

Perfect colour match

Fast service, the colour matching was spot-on and the instructions were clear.
The paint pen is great for shallow scratches and surface damage. If you have deeper scratches or chips you will need to fill them first.

18. december 2025
Uopfordret anmeldelse
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Besvarelse fra Touchuppaintfactory

Thanks so much for the 5* review, Wendy. We really appreciate your feedback and are so happy you got such great results.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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