I had a fantastic experience with Ellie Jones. I accidentally switched returns labels between the sunglasses I ordered and clothes from another brand. She instantly called me and emailed me and arrang... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates. Unfortunately, the sungl... Se mere
Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered,... Se mere
Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.
Why Tortoise+Black?
Skrevet af virksomheden
- Fast and Free Delivery
- We are proud to offer fast and free delivery on all orders.
- Official Online Retailer
- We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
- Home Trial
- Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
- Family Run Business
- Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.
Fast and Free Shipping
UK Next Working Day Delivery On Non-Prescription Orders
We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.
Kontaktoplysninger
Great North Road, PE8 6BX, Peterborough, Storbritannien
- 01780 433 033
- info@tortoiseandblack.com
- tortoiseandblack.com
4,8
Fremragende
1 t anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Bought a pair of Gucci sunglasses at a…
Bought a pair of Gucci sunglasses at a great price. They arrived very quickly.
11. september 2024
The best at customer service
I had a little defect with my Prada sunglasses so had to return the original pair. But the exchange was smooth thanks to Ellie and the team's quick and professional responses. They even called me to tell me that the warranty has been accepted by the manufacturer and notified me that they can send out a new pair immediately which was a nice gesture.
Extremely impressed with the price compared to other stores and delivery was quick too. Hope to shop with you guys again. Thank you again Ellie and Tortoise + Black!!
26. september 2024
Uopfordret anmeldelse
Excellent customer service
Ellie provided excellent customer service in respect of an issue that I had with my glasses. The issue was easily resolved. I would really recommend Tortoise + Black and will use them again in the future.
23. september 2024
Uopfordret anmeldelse
A brilliant customer service experience…
A brilliant customer service experience from Danielle Collins. The finished product is excellent - i will order again.
28. august 2024
Experience has been good
Overall experience has been good. My order was dispatched quickly and arrived with the time frame. Would certainly purchase from T&B again.
11. august 2024
Good experience
I ordered for the first time from this store. The Rayban sunglasses I ordered was at a good discounted price and arrived on time. I am happy with the product and the store’s service. I would definitely recommend this store to my friends and family.
24. august 2024
Amazing service and a great range.
13. maj 2024
Excellent company to deal with. Perfect service!
Excellent company to deal with. Best price, good communication, item was well packaged. Faultless service. Highly recommend.
5. august 2024
Great price, great service
Website easy to use, great price for sunglasses, delivery updates were good and product arrived on time.
3. august 2024
Great product and fast delivery
Great quality and fast delivery. Looking forward to use their service again..
29. juli 2024
Fantastic in every aspect
Competitively priced, great communication, well packaged and fast delivery. Highly recommend Tortoise and Black
9. august 2024
stylish, high quality frames
Providers of the most stylish, high quality frames at reasonable prices.
23. juli 2024
Good delivery classes as described…
Good delivery classes as described happy with all aspects
4. august 2024
Brilliant
Really quick delivery, great price and guaranteed quality. Overall excellent service, thank you!
20. juli 2024
Amazing
Amazing, best prescription glasses I have ever sad. Far superior lenses and an excellent service. Would highly recommend.
15. juli 2024
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.