I bought Diablo 4 on September 21st, and I still haven't received it... The necessary three days have passed, yet there’s been total silence... They aren't replying; they aren't even trying to fix th... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First purchase. Took a while as I was not familiar on how it works. However, support crew were certainly helpful. A few emails and happily download the game. Looking forward to more offers (with less... Se mere
its now been 4 days and I still do not have my game keys delivered. The business model is intentionally misleading. The accounts I have added on my friends list are eligible to transfer the game but h... Se mere
Virksomheden har svaret
Tube un problema y muy amablemente me ayudaron de una manera rápida y me dieron una solución apelar de ser un fin de semana ellos sin problema me atendieron y me ayudaron y todo salio perfecto si lo r... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
TopPlayer.gg is a specialized store for the secure sale of digital goods, gift cards, and Battle.net products, alongside the latest video game releases. Our commitment is to provide you with fast transactions, exceptional customer service, and maximum security in every delivery—so you only have to worry about playing.
Kontaktoplysninger
USA
- topplayer.gg
2,9
Middel
42 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 89 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I'm sorry but why do I have to wait for…
I'm sorry but why do I have to wait for up to 10 days for a code? Delivery service is atrocious. The product should be instant. use an other service thats reputable please.
EDIT: Added friends like Topplayer said. Still haven't received it. The wait is agonizing.
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
Hello,
It's very likely that you did not accept the friend requests, please open a ticket in topplayer.gg or were you made the purchase!
The TopPlayer.gg Team
Currently 126 hours and counting..
Currently 126 hours and counting... Still no game, ticket responses are horrendous, huge lack of help, non-existent help section, no contact number or live chat. I would personally avoid and never use.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
You are absolutely right to be upset. Our support infrastructure completely failed you during this backlog, and we don't blame you for being frustrated about the lack of live chat or a proper help section. We dropped the ball.
The good news is that we are manually clearing the final backed-up orders right this very minute. Your game is being sent to your account within the next hour. We are deeply sorry for leaving you in the dark for 126 hours, and we are working hard to fix our communication channels so this never happens again.
I bought New cod mw4 on 07.06.
I bought COD MW4 on June 7th and accepted the invitation on June 8th. I still haven't received what I purchased.
###UPDATE
I received my order, I think changing the rating to 3 stars would be fair.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
Thank you for providing the exact dates. You did everything perfectly by accepting the friend request on June 8th, and the massive delay you experienced with your Call of Duty order is entirely our fault due to an unexpected bottleneck in our system.
We are dispatching the final delayed orders right now. Your copy of MW4 is being delivered to your Battle.net account within the hour. We sincerely apologize for the radio silence and the long wait. Enjoy the game!
I paid for nothing
I paid for a Diablo IV Lord of Hatred DLC. I paid on June 8th, and as of June 15th, still nothing. I accepted the Battlenet friendship on June 9th, but after days, still nothing. At this point, I'm wondering: is it a scam?
I've sent numerous emails to seek clarification, but I'm still waiting for a response to many.
Update:
It's Tuesday, June 16th, and since topplayer's response to the review, where you said I'd get the DLC within an hour, nothing has arrived yet. And it's been 8 hours. Let's see how much longer I have to wait...
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
I want to assure you right away: this is absolutely not a scam, your money is safe, and your Diablo IV DLC is being delivered as we speak.
We completely understand why our silence made you suspect the worst. We failed terribly at answering your emails while we were trying to fix a severe overload in our delivery queue. We are pushing the final orders out right this minute, so you will see the Lord of Hatred DLC in your account within the next hour. We are so sorry for the unnecessary stress we caused you.
Item NOT delivered
Delivery time says 72-96 hours, and as of 15th June, I am at 150 hours with nothing (a full week), and they didn't respond to any of my support tickets either. I placed my order on the 8th.
I have escalated the issue with Kinguin, and I hope they ditch this merchant as soon as they can based on the other reviews here.
The only "new staff" they are hiring is ChatGPT to respond on this website too which is frankly just insulting.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
No bots or AI here, just a very stressed human team owning up to a massive logistical failure. You are completely right to be angry, and we don't blame you at all for escalating the issue with Kinguin. We failed to meet the 96-hour window, and we failed to answer your tickets when you needed help. We deserve the criticism.
We are manually clearing our backed-up Kinguin orders right this very minute. Your game is being delivered to your account within the hour. We are truly sorry for the awful experience, and we are taking your feedback to heart to ensure we never leave a customer hanging like this again.
Delivered with a “little delay”
They didn’t not deliver what I paid for in the window of 96 hours and no response from the support.
I would rate this seller with 0 but it’s not possibile.
AVOID.
EDIT: Surely they did their best to deliver even if I received my game in one week.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
We are truly sorry for the unacceptable delay and the lack of communication. We completely understand why you feel this way.
Our delivery system was recently overwhelmed due to a sudden bottleneck of orders processing at the exact same time, which unfortunately pushed your delivery past the expected window. We want to assure you and anyone reading this that this is strictly a logistical delay. We never fail to deliver what was paid for.
Our support team is actively catching up on tickets right now. We will contact you directly on your ticket today to resolve your order immediately or issue a refund. Thank you for your patience.
The TopPlayer.gg Team
Delivery window missed, no product
Was promised a 72-96 hour delivery window. Currently 115 hours in, and no sign of progress.
Last night after the latest delivery time was missed I opened a ticket, no response to that yet either.
As others mentioned the FAQ, Help Center, ToS and several other parts of the website do not function. Opening a ticket works, but if delivery windows are being missed so consistently, a lot of negative reviews could be avoided by just communicating clearly.
I hope I'll be able to update this review once I actually receive the product, but even then this store could do with a lot of improvements.
EDIT:
I have now received the product as ordered. I honestly wouldn't have minded the wait if the seller was transparent about it before the purchase. A little transparency goes a long way.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
First of all, you are completely right. Better communication from our end would have saved you a lot of frustration, and we sincerely apologize for leaving you in the dark.
To give you full transparency, we are currently experiencing a significant bottleneck. Alongside a high volume of new orders, a massive wave of older clients recently completed their prerequisites (like accepting friend requests), causing all their deliveries to trigger at the exact same time. This compounded our queue and pushed us past your 96-hour window.
Regarding the website: we are currently doing a major overhaul and structural upgrade of the platform, which is why the FAQ, ToS, and Help Center links are temporarily under construction.
We are actively working through our support tickets right now and will respond to yours shortly to get your order delivered. Thank you for your patience and for the highly constructive feedback.
The TopPlayer.gg Team
Currently been waiting 5 days for mine
Currently been waiting 5 days for mine. No communication from them at all. Looks like its time to through PayPal
Edit this has now been resolved it just took alot longer than they said. If they were honest with the turn arpund times this could be better
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
We deeply apologize for the radio silence and the extended 5-day wait. That is not the standard of communication we want to provide.
Thank you for updating your review to confirm you received your order. We hear your feedback loud and clear regarding our turnaround times, and we are updating our website to ensure future buyers have a completely transparent and realistic timeframe before they purchase.
We appreciate your patience and your honest feedback to help us do better.
The TopPlayer.gg Team
Like other reviewers have stated….
Like other reviewers have stated, you’re not going to get the battle net gift in 96 hours…. But it didn’t take a week or 10 days either. We got ours at the 104 hour mark. Not bad but not ideal… this isn’t a bird feeder ordered on Amazon where you don’t care if it comes tomorrow or in two weeks. It’s a highly anticipated purchase. I would highly suggest TopPlayer.gg update their communications to indicate their current backlog and state an average current delivery window above actual so as to set the bar low and if they come in sooner…. GREAT!!
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
Hi MB,
Thank you for your honest review. You hit the nail on the head: buying a new game is exciting, and any delay past the expected window is frustrating. We are sorry that it took 104 hours to get your gift delivered.
We are taking your advice to heart and we are actively working on updating our delivery windows and customer communications to clearly state when we have a backlog. We are making the necessary changes to ensure we do exactly that.
Thank you for sticking with us and for helping TopPlayer.gg improve. Enjoy the game!
The TopPlayer.gg Team
Bad Service
It says: instant delivery but it takes ages.
Would definitely not recommend.
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
We completely understand your frustration and apologize for the confusion regarding the delivery time.
While most of our digital keys are delivered instantly, Battle.net game gifts are subject to Blizzard's strict platform security policies. Their system requires us to be friends on Battle.net for a mandatory 72 hours before it allows us to send any gift to your account. This is a platform restriction that unfortunately we cannot bypass.
Your order should now be successfully completed and delivered. We appreciate your patience during this mandatory waiting period and hope you enjoy the game!
The TopPlayer.gg Team
Same as others have reported
Same as others have reported, it not 96h wait time, its about one week or even longer in some cases, never again
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
Hello,
We deeply apologize for the delay with your order.
While our standard delivery window aims to be within 96 hours (accounting for the mandatory 72-hour platform security requirement once a friend request is accepted), a recent high volume of orders caused a significant bottleneck on our end. We know that waiting over a week is incredibly frustrating.
We are actively improving our infrastructure to handle high demand better and to communicate status updates more clearly to our buyers. Thank you for your feedback, it helps us improve.
The TopPlayer.gg Team
10 days no delivery
Its been 10 days and i still don't have my gift game. And its no sight my game on the horizon. Its terrible. Never again. No support respond, no any info.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
Hello, sorry to hear that!
Please open a ticket at https://topplayer.gg/contact so we can assist you!
Working as intended
Working as intended, though i wish the 3 to 4 day were not a "suggestion" (it took 4-5 day), still good.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
Thank you for your review!
Did not get the battle.net gift after…
Did not get the battle.net gift after 96H
Ordered on May 5.
Website FAQ link dont Work
Website Contact Us link not working either
1/5
Edit:
I got the key on may 10
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
Hello,
Website is under construction, the only thing that works at this moment is the support tickets and gift claiming form.
Poor customer support
Well, the product was received, however... not great service. Easily the most disappointed I've been with a grey market site.
I acknowledge there's a 72h wait for Battlenet products - understandable, you can't bypass that. However, they did not deliver the product at the 72h mark. They didn't deliver it at 96 hours, either. It's only 5 days after ordering that I received it. And reading these reviews, this seems to be pretty common. If you can't deliver on time, don't advertise yourselves as "72h-96h" when it more often than not seems to be much longer than that! And yes yes high volume but I'm afraid I can't see that as anything other than a copout excuse. I asked for an update after 80 hours and they said I'd get it within the next 12 hours - but I didn't get it then either.
If you do buy from them you should seriously consider doing it from a 3rd party site as I don't know how much I'd trust this seller for a refund if needed. You should also weigh in how much you're saving, if it's just like 5-10 bucks... is it worth it to you to wait a week? For me, unlikely I purchase here again..
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
Hello,
We reply in under 24h, we are increasing our team so we can reply faster.
never again
never again using this site to buy anyting!! year on buying online no problems till now dont buy here
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
Hello,
The only way to purchase Battle.net products at a discount is via the gift system, the 72h delivery delay is properly explained in the offer details.
Waited more then 100 hours no response
1 Star: Waited more then 100 hours no response, product not delivered this is just a scam, avoid do not buy from topplayer
Edit:
I will give them 3 stars coz they finally delivered the product but it took around 130 hours instead of 72.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
We are dealing with a lot of orders, we are currently behind 1 day but we will have your order sorted in the next few hours.
Sorry for the delay, we are actively working in this!
Like others said
Like everyone said, paid on 29 april, still nothing after more than 100h of friend list on Battle. And that is a HUGE problem if the strenght of your site is based on FAST responses and FAST distribution time, like you claim in every single mail and site you appear, even in your tickets. The customer service is near to non-existent, and the site is falling down to pieces. Dunno if trustworthy or not, will udate then.
Edit: After more than 100 Hours, product received, so ill update to 3 stars, but man, the lack of communication is a CRUCIAL matter, and you need to communicate in case of delays, these kind of things happens but you need to be faster expecially if you make the speed your trademark
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
We are dealing with a lot of orders, we are currently behind 1 day.
Thank you for your feedback, we are increasing our team size to be able to respond quickly and have the orders delivered on time during new releases.
We would like to apologize for the delay, this will not happen again.
We are actively working in this!
Delayed response, otherwise fine.
Paid on 29th of April, did not receive anything after 72 hours. I got through the instruction and added the required friends. But now, nothing happens.
Update: Received an information here, that there's a delay of one day. Later, I got the product without any issues. I'd consider the interaction average, which may be due to the third party involved.
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
We are dealing with a lot of orders, we are currently behind 1 day but we will have your order sorted in the next few hours.
Sorry for the delay, we are actively working in this!
AVOID LIKE THE PLAGUE
Pathetic delivery system (AVOID LIKE THE PLAGUE)
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Topplayer
Hello,
The only way to purchase Battle.net products at a discount is via the gift system, the 72h delivery delay is properly explained in the offer details.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.