Tom's Key Company Anmeldelser 1.112

Amazing experience! I ended up just buying a key fob, they sent me an email before shilling it to let me know that if I didn’t have a programmer that it would not program. I’m glad they did that because I had no idea. I thought as soon as I bought it it would automatically be programmed. lol but I guess that wouldn’t make sense due to they’re probably 1 million cars with the same make and model as mine. Anyways I got the right order finally thanks to them! And it shot here pretty fast. I was able to program it with in minutes. I definitely want to buy a new one for back ups.

Website claims they can make a key fob for my exact vehicle that I can program with their programmer. I Buy the service, waste 3 evenings trying to get the new FOB programmed to my vehicle. I requested for a return. They asked if I would work with their tech support before I returned the items. I sent all the information they asked for. Waited for a response. No response initially. Emailed support got a response asking for pictures of my key. Responded that their programmer wont work with my vehicle even though their website sells this service for my exact vehicle. Wait for my return label. ship items back and they refund me all but $4.68. I realize $4.68 is not a lot of money, but they provided me nothing but a waste of my time. If anything they should pay me for the 3 evenings I wasted on a service that they knew would not work when they sold it to me. How do you sell something that you know wont work, and then keep a portion of my money?

Bottom line, wrong device ordered for my specific truck. I received what I thought was the right device on recommendation made by automated response to data entered. Received device but after several views of recommended videos, and attempt to program multiple OEM and generic remotes, all failed. I did some further investigation and found that due to my truck having 4 doors, I needed a different device. Upon contacting Tom’s, a smooth transition from returning and ordering was very impressive. I will follow up with this another kind review when I, hopefully find success. My new order is on the way.

Very helpful full and great plp to work with. Help me out through the whole process. Key programming is simple
and easy to use.
Thanks Tim’s Key Company

I had a spare fob i'd order from Amazon for a couple years, foolishly thinking that I could get one dealer or another to spend ~4 minutes programming it for me as a favor. Wrong. Of course they won't when they can charge you $400 for a fob that costs about $2.19 to produce. Tom's key programming service worked exactly as described. They've created their own software package to handle the programming, so they ship out a cheap cell phone along with the ODB2 programming interface & cable. It worked flawlessly, just as they said it would. The kit shipped fast and came with a return label. Seeing how well the kit worked almost made me want to forego my $100 deposit and just become a rogue Toyota fob programmer. I'll definitely use Tom's again and recommend them to friends.

Great company! Easy to use! Customer service is incredible! They respond in less than 20 minutes! Great experience !

Thanks to a followup by a representative of Tom's Key Company to clarify my initial order, I will be getting an appropriate and useful product, and application, for a replacement key fob to my vehicle. Thanks Tom's!

This does seem to be a great way of doing your own spare key, but if you live outside the USA in the UK, it's no good.
You need to have American or Canadian phone number which is a shame, hopefully in time they will be able to include people outside the USA.

very satisfied with the product - no problems with programing - i appreciate not just saving money but also not having to rely on someone else - having to make appointments - less than 5 minutes to program - had a couple questions for customer service - emails replied to fast - very good

Amazing support (outstanding really). Product was EASY to use. WORKED 100%. Saved a ton of money. THANKS

Still wish i hadn't bothered.
Wont program remote.
Have been trying weekly for months.
Have emailed many times
Have called lots
No response from toms keys.

The customer service is top notch, very responsive. The key is working and with some tips from customer service it works even better now than when first received.

Product did not work what so ever, all they wanted to do was keep replacing parts and wasting my time, after already going back and forth with them for a month. My car is in perfect working condition and my current key fob works perfectly fine, it's just falling a part and needed a replacement. The fobs do not "blink back" any code that your enter, this entire thing has been a nightmare experience, wasted countless hours trying to program this bunk product.

Would 100% recommend this company far all vehicle key needs. Setup was simple and easy without any issue. When I had questions they were answered almost immediately. Fantastic product! Thank you for excellent service.

I have not programmed it yet because I want my wife to be able to, but they got me this key cut and the remote within a week and I am going to have it in time for Christmas. It’s here right now. It looks beautiful. I matched it to the other key and it’s exact. If you ever need a key fob, these are the guys to go to.

answer the phone! I want to talk to a person , I need a programmer but the order piles on more charges it is up to 1250 dollars`

You get the mnadatory minimum 1 star. Key cut OK, had problems programming. YouTube content is out of date & not helpful.They claim Tech Suppport available M-F 7a to 5p CST..their voice mail is, but 3d party who doesn't call back. Connected on 6th call. They said key is wrong, call Tom's. Tom's says call tech support. Their "Customer Service" (they don't know the definition) syas call tech support, they are overseas call center folks, not knowledge of product, nor anything deeper. Might be cheaper, but my time is worth money also I wasted my time..I used Tom's twice, FIRST & LAST time.
1/10/26. Your reply is typical boiler plate bs..I tried calling & emailing Tom's directly detailing the problem. Their foreign based "customer service" invited it was their 3d party tech support whom I must call. This 3d party "Pair My Key" doesn't answer & doesn't respond to voice mail. It's a money grab. You get less than you pay for.

4th rate run in someone's basement money grab...laughable to believe I'd get better service next time. Only a fool falls for same scam more than once.

Excellent service and quality of product. It was so easy and worked in truck ignition perfectly...saving me hundreds!

All directions were clear and easy to follow. The AI support system (both on the phone and email was incredible. It quickly delivered the right info on two occasions. Also, Tom was able to create replacement keys despite my car having Lojack. The local hardware store said Lojack would prevent them from cloning my keys.

End result: a new working key without paying the dealer price. Yay! Car: 2012 Subaru WRX. Dealer price: $550

The only hitches in the process were:

1) no instructions for the photos of the existing keys. Why three photos?

2) When programming the new keys, the Key Genius app didn't make it clear that you must also program the existing keys at the same time or they'll stop working. This caused drama and excitement.