Tom's Key Company Anmeldelser 1.112

I ordered a replacement key fob and key blade for a 2017 Jeep Grand Cherokee. The key blade successfully locked and unlocked the doors. However, the fob didn’t work. The unlock button locked the doors and the lock button unlocked the doors. More importantly, the vehicle did not detect the fob when I tried to start it. So, the car wouldn’t start. After, some debugging, Tech Support asked me to return the key fob. I’m still waiting for approval of my return request. They won’t send me a new key until they receive the defective key.

Tom's is a no go, a real crap shoot. My vehicle was properly described as a 2024 Ford Escape with a push button start. Tom's sent a key fob that looked ok, together with a programmer that apparently does not work for push-button stat cars. I verified that fact with customer service from "Car Keys Express" which makes the "EZ Installer" . Tom's convinced me that another installer would work so I returned the "EZ" and received a "Find My Key" installer. That one also did not work and I was able to talk a a really nice HUMAN from 'Find My Key" who informed me that their installer would never work on a push button start vehicle. I returned everything and, in time, was fully refunded EXCEPT for a $3.93 "Free & Easy Returns + Lost or Damaged Package Protection" , which I never signed up for and was never told it was added to my order and was non-refundable. It was only after some back and forth with Tom's AI service "team" , and my threats of making a campaign of providing negative reviews, that they finally refunded that $3.93. You can expect Tom's AI "team" to provide a soothing response to this review, but beware. Until Tom's cleans up their act and rids themselves of AI generated content,I cannot recommend Tom's.

The app kept hanging up and saying wait. I waited for 5-minutes and tried again, three times. The app said to call for support, but the company was closed. Surprisingly, the remote was programmed, but the app said it wasn't. Four stars because it worked, but the app is not yet ready for prime time.

Bought the kit with a key fob, picture cut key and the programming box for my Mom's car. It was easy to find what I needed on the website, place my order and upload pictures of the key that I needed cut. Everything shipped in a timely manner and was packaged good. Once I received everything it was simple and straight forward to get the key programmed and everything working. I did have to do the steps 3 times to get the key to program, but that was more my fault than the companies. After the second attempt, I realized that I needed to go through each step from beginning to end just reading what I needed to do before actually doing it, and once I did that everything went just fine. So hopefully that tip can help someone else. I highly recommend Tom's Key Company. I was very impressed with the photo cut key, it worked great. Definitely cheaper than the dealerships where I live wanted just for the key fob. And we don't have locksmiths in the area so it was definitely less hassle and money to go this route to get another key fob and key.

The AI interface is extremely fast and accurate. Helped me figure out very fast what I needed for my application.
They've been ordered
Now just have to see how it works

All my questions were answered in a detailed and very professional manner.

Great service, saving me hundreds of dollars programming duplicate fobs. Easy to do. Thank you.

I have a 2009 Honda Fit. I ordered a key and a programmer from Tom's, and it took about a week to come in. Initially had some issues getting the buttons to function. I chose to go ahead and put it into programming mode and pair it to the car first. Once I paired it to the car I was able to complete the button programming just fine. The whole process took about 15 minutes. I also use the key by photo service they offer and it was absolutely on point no issues at all. I will be using them again and recommending them to friends and colleagues for extra keys

I've recieved their response to my complaint which includes falsehoods and misleading statements. Here is their claim regarding making purchases not knowing you'll need one working key to be successful.

The response:
After reviewing your order, we do want to clarify that the requirement for at least one existing working key is included in the product description and programming requirements for this particular DIY Solution. However, we understand that this may not have been prominent enough during the purchasing process, and we appreciate your feedback regarding how this information is presented.

This is absolutly FALSE as I tried 2 times in an attempted repurchase and "not prominent" should read "none existence". Additionally, as I said before, 2nd day air should not be offered on items that cannot be shipped till a 3rd party can make key copies. Absolute waste of money. Charging $25 per key copy is outragous considering they probably pay around $3 due to the volumne they buy.

I stand by my original review and object to their continued misrepresentation of their product and service.
Do not do business with Tom's Keys.

5/28/26 - my reply to your reply
If you would have really reviewed the order as you stated in your reply, you would see that I never had any FOB's successfully programmed. Your CS team advised that the FOB you sent was the only one they had for my car. I would not have expected a refund of shipping costs if you would have sent me FOB's that fit my car.

5/18/26 - I guess the negative reviews work! They refunded me the $10 bucks. They kept telling me they paid that out to ship so they don't refund but I told them thats your problem since you guys shipped the wrong product!

I just tried them out for my 2011 Hyundai Sante Fe. The OEM FOB is wearing out. I provided them the VIN of the vehicle, they said they have the FOB and I bought it and paid for use of the programmer (they take a security deposit so you return the programmer). When I received the FOB, I noticed it was different but I tried and could not program. I requested a refund which they promptly approved. After they received the returned FOB and programmer, they refunded me all the money except for $10. I asked them why because they sent me the wrong FOB and they said they don't refund the shipping $7 and the insurance $3. I explained again they blew it not me, but they said sorry, we don't refund that. While its only $10, it should not cost me anything!!

Bought programmer and key fob about a year ago. While waiting for delivery, I found my fob so I did not make the extra key fob, putting it away for the next time I lost my fob( not aware that they would not guarantee it beyond 90 days). Now they gave me all kinds of excuses as to why key programmer is not working but in the end excuses were not valid. Sent them screenshots requested but now they are refusing to refund my
Money so I can apply it to a locksmith charge. Maybe within their policy but definitely not good customer service!!!

You guys are great in service and support. On my last trip to Arizona my key got lost in the airport so I contacted you in getting a replacement fob and physical key. Thanks!

All around great service. I ordered two replacement key fobs with one programmer for my 2012 Ford F-150. Upon submitting my initial order, I realized I forgot to order the key cutting service. I contacted them and Mariah hooked me right up and added the key cutting service to my order in progress. Keys arrived quicky. I followed the online step by step instructions and 30 minutes later they were programmed and working perfectly. Most importantly the two key fobs cost about 2/3 of the price quoted by my local Ford dealership for 1 key fob and in half the time. Fantastic service!

I had no problems with their service. I dont think customer will have much luck with a live person, but I started an email chain and the responses were very quick like 15 minutes they reply back if during business hours and they walked me thru it. I would do it again

I purchased new fobs for my vehicle that was listed as covered on their site. We did get one of the fobs to work for a while, about a month, never did get the second fob to work. They sent a replacement that I never got working either. The first one that did work only worked for a month or so then it died. They said put a new batt in it. (really? after only a month?) That didn't fix it. Now since we have been going round and round for more than 90 days they won't issue a refund. Cheap junk company. spend the money and go to the dealer.

Great customer service! They reached out immediately after my order to make sure I had ordered correctly, which I hadn't. They explained clearly what I needed and changed the order. Super easy to set up the fobs! I had originally tried going through a couple of local locksmiths with no help. So glad I found tomskey.com.

This is the real deal. I went to ACE Hardware and they were going to charge me $300. They also said that if I had aftermarket wheels and radio, they couldn’t program it. I used Tom’s keys and it was very simple and easy for the remote. There were no instructions for the key however so I emailed them. They sent me a video on how to program the key, and it took 10 seconds without a programmer. Great service, I highly recommend it.

All hype no results. Had fob and programmer for days. Tried 15 times no luck. Wasted a,hell of alot of time and Tried emailing cause for working people they kept banking hours on troubleshooting number. Only to get a message like calling the cable company. Is it plugged in.... do you have a key ect. After stopping my day and calling and waiting was told .....yeah your car isn't programming right. Put in for a return. Horrible

Customer service for Tom’s Key handled my situation promptly and with great customer service. They are a Great company to do business with and highly recommended.

What I disliked was after making the purchase, I was then directed to pay an additional $60.00 and attach photos of my existing key.