Toco Holidays 

Che Alvarez Customer Advisor

Found Toco Holidays on Facebook and clicked link . Che was brilliant and gave me loads of information and options on holidays to Turkiye , my wife decided she wanted to look at Egypt and again Che was excellent and gave me many options .
Unfortunately the prices were not working out for us and we booked with another company but Toco Holidays should be very proud that they have such committed and excellent customer service reps his communication , knowledge and understanding a customers needs was first class . Che went over and above in his efforts and if I’m honest I’m gutted we didn’t book with him as he was brilliant .
Well done again and I apologise for not booking with you 👏🏾👏🏾👏🏾

Don’t trust this company … I’ve been waiting 4 months for a refund and they just been ignoring me !!

Be ware
Do not book with this company, 12 weeks i have NOT RECEIVED A refund , after paying in full 2 months before my departure date
And after many requests for check in details im now still chasing Toco holiday's for my refund!!!

Had the worst experience, booked a family holiday with 20 people plus including children to Disneyland paris. When we got to Paris, our transfers and some family members hotels were cancelled. We were left to pay out more money using our own credit cards even though everything was paid for. TOCO was not helpful, we couldn’t get hold of them and they had no explanation for us to why things were cancelled last minute. The kids hated it, and it was so stressful for the adults! After several communication with TOCO holidays we were promised a refund and still no refund a month on! TOCO have been dismissive of the stress and inconvenience this caused the whole family. We feel robbed and miss sold products of our holiday. TOCO if you see this we are still waiting for you to refund us and compensate us for our holiday you destroyed.

Thanks
The family of Jahanara, Lina and everyone else who won’t be named due to confidentiality

Frankie was absolutely brilliant, so patient, professional and dealt with my ever changing enquiery. He searched for deals within my budget and we managed to book our holiday. Thank you so much Frankie- highly recommended and wont be the last time i use this agent. Im looking forward to our holiday now😍😍

Amy was really good and helpful with all our enquiries and up to booking our holiday

Great experience booking my holiday .Frankie was extremely professional and understood everything I wanted .

I send an enquiry on Facebook and within a few minutes Jeremy was responding to me on whatsup.He asked me what I was looking for the kind of packs I wanted and I just said wanted to travel to
Paris and a few moments later he gave me a package I couldn’t resist.
He answered all my Questions professionally and was very patient with me.

Frankie and Alvarez and
All staff are frauds
Please please please don’t book any holiday 😡😡😡😡

The perfect travel company to book your holidays with. Arranged me a multi city break in asia with so many tours included. Cant wait to go on this holiday. Would recommend

As usual, Frankie was excellent in providing us the best offers within our budget and interest. This time, we ended up not going on vacation due to other reasons, but I am surely keeping Frankie and Toco holidays in my contact list for future holidays. Thanks again for you time Frankie

Frankie is fantastic helping me as I am not phone friendly. The holiday very reasonably good will definitely use this company again and Frankie

Jamie was there to assist you and answers all your questions and queries straight away.
As you don’t have to worry about where you will travelling around the globe. All sorted by him! Much appreciated!!!

Trustworthy company to book with. Casper is the man to go to. Excellent

Amazing very helpful and cheap

Thank u so much Amy

We booked what was ment to be a trip of a lifetime for our birthdays which are the 9/2 for me and the 10/2 for my husband he is 40 today and it was supposed to be a magical occasion. First of all wee did our booking and paid in full on 31/12/22 to make such everything was in place well in advance.
We asked on 4 separate occasions for times and details for the blue lagoon trip which is one of the 5 things we had booked through this agent while we’re there so we could plan our day around it as it was my husbands 40th birthday this day and we wanted to make it special. We where not given the times for this until the night before we traveled and where told there were only two time slot left available which where 8am im the morning which would being up at 6am to be ready which would’ve work as we where booked to do the northern lights tour late in the evening the night before. Or 6pm which we also couldn’t do as we had booked into a restaurant for Andys birthday dinner. Had we been given times in advance we could have worked round it.So we were told that this was cancelled and would be refunded. We were so upset as this was one of the main tours we had travelled so far to do. Then when we landed before we even had gotten to the hotel that out snowmobiling tour for the following day was cancelled and the times for the second trip that day had been moved. I spent the evening crying in out hotel room. We got up the following morning at 7am to do our golden circle tour had our breakfast and called for our transportation from the voucher provider only to be told there where no seats available and our voucher was invalid. I spent 7 hours that day sat in my hotel room again crying trying to contact the agent I sent 10 mails and called none stop but got no response even though i could could clearly see he was online
Had he taken the time to respond I’m sure they could have made arrangements to swap us to a different trip that day but we got no response till 4pm and the day was then over. Day 3 was our northern lights trip day. I was informed be the hotel and other residents staying that this trip had been cancelled at lunch time that day which was my birthday but on contacting the agent to ask for advice he was rude to me telling me I was wrong and made me called the number provided on my voucher 3 times before admitting it was cancelled he called and said he would send a refund but not for 8 to 12 weeks. Day 4 the 5th and final trip was cancelled and again we were mailed and told we will email the relevant department for for to get you a refund in 8 to 12 weeks. So all 5 trips cancelled 5 days stuck in a hotel room with nothing to do and no refund to rebook anything ourselves while we were still in the country to enjoy it we were desperate to get home the full 5 days we are home now still fighting to get back our money

I dont normally leave reviews or anything but today i was amazed by the intelligence of someone called Frankie, they were just amazing I dont really know what else to say but wow

We had a great holiday with Toco holiday thanks

Very nice and clean 👌 hotel nice view loking great hope peopke gappy to stay

I have a very good trip booked by Toco Holiday and the adviser Che Alvarez was a very good and very helpful person. He has found a good deals for me in the package which made my trip a dream come true.
Thank h for a good recommendation and work