Toad Hall Cottages Anmeldelser 

296
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

Whilst the location and property were lovely, 2 years in a row our welcome pack has had very out of date food in it. This year the fudge, biscuits and cheese nibbles were almost a year out of date. Pl... Se mere

Bedømt til 5 ud af 5 stjerner

I highly recommend Toad Hall Cottages - 100% happy with their service. They are the most welcoming, helpful Company covering South Hams, Devon. Adam was amazing in solving a problem - within hours t... Se mere

Bedømt til 5 ud af 5 stjerner

Loved our three weeks here. Comfortable, quiet cottage, great situation for visiting family and friends and trips to Cornwall and the Moors. Friendly and helpful hosts. Hope to return in a couple of y... Se mere

Bedømt til 5 ud af 5 stjerner

We have used Toad Hall Cottages several times and have had good experiences. The website is easy to use with clear pictures and detailed descriptions. Communications from the company are clear. All pr... Se mere


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

296 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 11 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(296)

171 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Stunning property

Stunning property, great host, extra touches and consideration to enable our disabled daughter to be comfortable and happy during our stay..

12. september 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Beautiful apartment

This apartment is absolutely beautiful, spacious, comfortable, clean and cosy. Last week was our 6th (I think) visit to this apartment, we just love it. A short walk down into town and its own undercover parking for 2 cars, which is brilliant. Will definitely be booking our 7th visit for next year.

5. september 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Loved the homeliness of the house

Loved the homeliness of the house, perfect holiday home. Great to be able to take the dogs with us but disappointed that the previous tenants hadn’t cleared up their dog’s mess from the garden. Something had sprayed the side of one of the sofas leaving a very pungent smell but Toad Hall came out to help solve this, thank you. Beds were very comfy and kitchen well equipped. Garden was great to bbq in and relax in the hot tub. Overall a great experience!

5. september 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Stayed at Wayside cottage in Devon.

Stayed at Wayside cottage in Devon.
Family of 4 plus our dog.
The cottage was excellent and suited all our needs perfectly and very well priced.
Booking process and communication was excellent from Toadhall Cottages.
Would definitely recommend Toadhall Cottages and we will use again.
We would also stay at Wayside again too.
Lovely company and staff to deal with.
Thanks for a lovely stay in Devon 🙂👍🏻

29. august 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

We have been visiting Salcombe for 29…

We have been visiting Salcombe for 29 years I have booked through most of the companies but I really like the service given by toad hall cottages Nothing is any trouble they go above & beyond to make your stay a good one ,they inform you as soon as your property is cleaned and ready to go on this occasion 2 hours earlier very welcome after a long journey

23. august 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

An excellent agency

Toad Hall Cottages are an extremely good agency - they offer high quality accommodation, excellent service and terrific local support and knowledge. Always my first port of call for holidays in Devon and Cornwall.

8. august 2025
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Not the best

Experience suggests the company offers a portfolio of generally second-rate cottages and a customer service to match. Would be reluctant to consider using it again.

19. juli 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Don’t book through this site

I wish you could write it, no stars
I should’ve read the other reviews beforehand
Booked with them nice and in advance
Three weeks before we was due to go away, they cancelled
On a Friday via email at 4:15
Gave me some other options with them to look through or offered me an immediate refund
After looking through the options, there was non-suitable asked for an immediate refund
They requested my bank details at 5:29. I replied six minutes later to get a bounce back saying that they was closed until Tuesday so my immediate refund took three days I called at the weekend. Only need to be told there was nobody available.
Then I had to call them again on the Tuesday and didn’t receive my refund until after I’d called them at 11 am
In whose world is that an immediate refund?
The customer service was appalling
And really regret booking with them as now I have three weeks to book somewhere else at short notice so everything is now more expensive

26. august 2025
Uopfordret anmeldelse
Toad Hall Cottages-logo

Besvarelse fra Toad Hall Cottages

Hello Rosie,

We’re really sorry to read your review and to hear about your disappointment. We understand how important and exciting holidays are, and we never want our guests to feel let down.

It’s very rare for us to have to cancel a holiday -this would only ever happen in exceptional circumstances where the property owner requires it (such as for emergency repairs or similar), and it’s always something we'll avoid if we possibly can. In those rare cases, we do our utmost to support guests by offering suitable alternatives or arranging a refund straightaway.

We’re also very sorry to hear that the refund process was slower than it was promised in your case, especially over the weekend. We appreciate this must have been frustrating, and we’ll be reviewing your feedback internally to see how we can avoid a similar situation reoccurring.

We fully acknowledge that this has left you with less time to find an alternative place to stay, and we apologise for that. There are often last-minute discounts available - both with us and across the wider travel industry - so we do really hope you find somewhere that suits. We’d be very happy to re-look at our availability with you to see if we can help, and although we understand you were unhappy with the service you received, we’d value the opportunity to turn things around.

Bedømt til 5 ud af 5 stjerner

Highly recommended for South Devon holidays

We have used Toad Hall Cottages for all our stays in south Devon since our children (now almost grownup) were babies. Easy booking, professional staff and quick to solve any issues. We must have stayed in over 10 properties altogether, returning to some of them. We will use them every time.

25. august 2025
Uopfordret anmeldelse

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