The staff on the phone were very helpful when the product I needed wasn’t available. We discussed alternative options suitable for the application, including sizes that would offer some savings. They... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Website was easy to navigate, order promptly processed. Delivery driver kindly put my order behind my back gate as I’d been called into work. Wood is great, has made fantastic shelving. Would certainl... Se mere
Virksomheden har svaret
A bit mixed - good quality wood, minimal warping, reasonably free of defects, low moisture content. A hell of a lot better than anything I've gotten from B&Q. Delivery was prompt, but we agreed one da... Se mere
Virksomheden har svaret
New Carpenter here, i needed high quality poplar wood for shutter in my house. Fantastic quality, 90-95% straight unblemished wood, perfectly cut, good corners, well packaged. Cons: wasn't sure of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.
Kontaktoplysninger
Quarry Way, BA4 4RN, Waterlip, Storbritannien
- +44 (0) 1373 469905
- sales@timbersource.co.uk
- timbersource.co.uk
4,4
Fremragende
244 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 28 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
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Besvarelse fra Timbersource
Hi Matthew, thank you for taking the time to give us your feedback. We're glad to hear you're happy with our service. We are looking forward to working with you again
Good, reliable product and service
Did exactly what they said on the tin. Paid a small premium for prompt action I needed for my project but they delivered. Would use again.
12. december 2024
Besvarelse fra Timbersource
Hi Aaron, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our timber and express delivery service. We are looking forward to working with you again soon
Good service for telephone enquiries…
Good service for telephone enquiries and orders.
Prompt delivery.
Good product.
11. december 2024
Besvarelse fra Timbersource
Hi Denis, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our timber and service. We're always happy to answer our customers enquiries and help them choosing the right product for their project. We are looking forward to working with you again
well i needed some wood you supplied it…
well i needed some wood you supplied it great
2. december 2024
Besvarelse fra Timbersource
Hi Dennis, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our timber. We are looking forward to working with you again
Besvarelse fra Timbersource
Hi Charles, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our customer service. Hopefully, we'll get to work with you again soon!
Besvarelse fra Timbersource
Hi Helen, thank you for taking the time to give us your feedback. We're glad to hear you're happy with the quality of our timber and service. We are looking forward to working with you again!
Wood for furniture - arrived quickly, well packaged but some pieces cupped.
Ordered boards for express delivery. Followed up when didn't arrive and had some small board jointed - ok jointing, I'm guessing not used dominos, just glued up, some v. small gap, that I can live with.
PAR boards though, I'd have expected to be flat - no cupping. Maybe that is unrealistic, not sure if you have to specify that the timber will be used for furniture. Will need to get the plane out.
re: the cupping, not sure if the wood is kiln dried, but will require more work than I expected - which was basically pay for the timber so I could glue up a desk top. Maybe unrealistic, but painful when cupping means wood isn't at a point where I can just glue up right away.
Edit - Just to clarify, I think the above sounds harsher than I intended. The boards were fine, I think the above sounds worse than I intended, it was a fine. It wasn't as if the boards were a semi circle :) It was a few minutes with an electric sander...
11. december 2024
Uopfordret anmeldelse
Besvarelse fra Timbersource
Hi Michael, thank you for taking the time to give us your feedback. We're sorry to hear you had issues with some of the boards. Please give the Sales team a call or an email and we'll find a way to rectify this for you.
Fast service…
Pick up my timber less than 24 hours after placing order. When I arrived it was all ready and waiting and exactly what I had asked for. Good quality boards and the Timbersource team helped load it into my vehicle - which wasn’t easy as I had underestimated the length !
6. december 2024
Uopfordret anmeldelse
Besvarelse fra Timbersource
Hi David, thank you for taking the time to give us your feedback. We're glad to hear you are happy with the timber and service received when collecting your order. We're looking forward to working with you again soon!
Really helpful and considerate staff
Really helpful and considerate staff. I went there wanting to buy some off cuts for a small project, and was given some free pieces of White Ash and American Oak as they had stopped selling small off cuts. They couldn't have been friendlier.
29. november 2024
Uopfordret anmeldelse
Besvarelse fra Timbersource
Hi Charlie, thank you for taking the time to give us your feedback. All our staff do their best to accomodate customer'requests and provide them with a positive experience. We're looking forward to working with you again soon!
Hardwood boards
We ordered a cut version of its standard hardwood boards and they arrived exactly on time, undamaged and cut perfectly correctly. The price was very reasonable. What more can you want? Highly Recommended .
7. november 2024
Besvarelse fra Timbersource
Hello, thank you for taking the time to give us your feedback. We're glad to hear you are happy with the timber and service received. We're looking forward to working with you again soon!
Always very friendly and helpful either…
Always very friendly and helpful either on the phone or in person. I spend a lot of time searching for and buying timber and the project cost calculator on their website is by far the best of any UK timber merchant. Highly recommended.
14. november 2024
Besvarelse fra Timbersource
Hi William, thank you for taking the time to leave us a review. We're so glad you're happy with the customer service received and with our website. We're looking forward to working with you again!
Expected better cutting.
The colour of the wood was just right for making the top of my kitchen table. I was disappointed however that there were gaps between some of the planks when put together. With superior saws, I would have thought this would not happen. I will have to try and put this right before construction.
7. november 2024
Besvarelse fra Timbersource
Hi Pam, thank you for taking the time to give us your feedback. We're sorry to hear that something went wrong with the machining side of the timber as we do pride ourselves on the quality of what we produce. We've got in touch with you privately via email hoping to be able to rectify the issue. If there is anything we can do to help, please get in touch with our Sales Team.
Good selection of timber
Good selection of timber with helpful comments and videos. Able to choose a wood which matches our interior space. Ordering straightforward and delivered without delay.
7. november 2024
Besvarelse fra Timbersource
Hi Jonathan, thank you for taking the time to leave us a review. We're so happy to hear our videos have helped you choose the right timber for your project. We're looking forward to working with you again!
Besvarelse fra Timbersource
Hi Sebastian, thank you for taking the time to leave us a review and your kind words. We pride ourselves with the quality of our timber and the speed of our service. We hope to work with you again soon!
Timbersource and the team provide an…
Timbersource and the team provide an outstanding service. They're all very knowledgeable, professional, friendly and customer focussed.
I was advised that my order would be available in 24hrs -48hrs for collection and on more than one occasion, the order was available same day.
Thank you one and all.
24. oktober 2024
Uopfordret anmeldelse
A positive experience.
Delivered as ordered and well protected. A little slow but I will happily use Timbersource again.
10. oktober 2024
Very good service
7. oktober 2024
Great service very friendly and…
Great service very friendly and delivered when they said they would.
The order was for multiple different sizes of timber which was double checked prior to order completion. Very satisfied and would use them again and recommend to anyone who needs specific types of timber.
2. oktober 2024
Quality workmanship from professionals. Highly recommended!
This was my first time ordering from Timbersource. I'm always nervous when ordering online from a company for the first time, but I needn't have been.
I placed my order on Thursday 3rd October 2024, scheduling it to arrive on Monday 7th October 2024.
My order arrived on-time (via DX), very well packaged/protected, with high quality workmanship, and the dimensions were spot on!
I ordered 4x pieces of "Pine, Redwood, Scandinavian, Kiln Dried, Unsorted grade PAR - Planed All Round", in two different sizes. As I no longer have access to tools to cut and plane wood to size, I relied on Timbersource to do this for me. They didn't let me down!
From their friendly and helpful customer service, to their outstanding workmanship, and choice of courier (DX were fantastic), I couldn't be happier.
I can therefore thoroughly recommend Timbersource for your timber needs.
Timbersource is a company that you can trust. 11 out of 10.
3. oktober 2024
Uopfordret anmeldelse
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