Timbersource Anmeldelser 

The Timbersource website is easy to understand and navigate. Goods arrived well-packed. And most importantly, the quality of timber was perfect.
Just how everything should be !

Right size, arrived quickly, great wood. Was super happy

Quick and reasonable service, nice piece of timber perfect for the job.

Great timber, great price, fantastic service.

I needed a small piece of oak for a very special purpose. Timbersource had just the right item at a very reasonable price so I went ahead and ordered.

They called me the next day to ensure the fact there was a knot toward one end of the piece they had was not going to be a problem. It wasn’t, and the piece arrived very well packed the very next day.

The piece of timber was really nice and just what I needed. I was very impressed with the customer service. It would have been very easy to just send me the timber and hope everything was going to be fine. The fact they called me first gives me great confidence in ordering from Timbersource again in the future.

Timbersource and Thomas in particular were brilliant at helping me with an unusual, bespoke request for cupboards for our bathroom cabinet. Thomas clearly advised on the best wood for the project, suggeting iroko over teak due to it's durability and quality finish rather than plantation teak. We're thrilled with the wood which arrived within 48hrs and already thinking of new projects to get them involved in. Thanks!

Very quick shipping, everything perfect!

Good prompt service, the wood was of excellent quality & the price was extremely reasonable.
Would highly recommend Timbersource

The level of service I have just received from a lady ( Katie Brown ) in the ordering department has been second to none and it’s that sort of sevice that will keep me going back to the company. Can’t recommend her and the others in the company enough

My wood earlier than stated and I'm happy with my order. It was well packed and the customer service noted that I made a mistake in my order and phoned me to confirm. I was a little apprehensive about ordering based on some bad reviews on here but I've had a good ordering experience. I will be ordering from Timersource again.

The team at Timbersource, have been so helpful from the first meeting talking about our cladding and options available what we wanted as a customer right through to delivery.
A friendly helpful team.
Would throughly recommend them (the finished product looks absolutely fantastic!
Many thanks
Lou and Tom

Recommended to me by a joiner, I have been using Timbersource for many months now on the long, slow renovation of our home. They have been friendly, helpful, knowledgeable and have always gone above and beyond to get the order out to me asap. We are based in London but it has still been worth it financially to use Timbersource for lesser used wood (e.g. iroko and ash) and have it shipped to us. Their premises are also really worth a visit. I really can't recommend them highly enough!

Ordered some wood for 4.5m long shelving online and paid in full. Received the confirmation email within the specified timeframe and all was good, then I received a phone call from Timbersource. A slightly nervous sounding employee gave me the bad news (I assume they were nervous because they knew it was bad news, I've been there myself) that the type of wood I had ordered was something they were unable to supply in the required length. Before I could say anything I was offered an alternative that they could provide for the same cost, which I was more than happy to accept. I was asked if an earlier delivery date was an option, something I was not going to turn down due to the exceptional customer service I had just received. Sure enough, new invoice quickly received showing the new wood order, quickly followed by confirmation of when it would be delivered. Delivery was exactly when expected, including the pre-delivery driver phone call (which i couldn't answer, sorry). Wood was slightly longer than ordered but other than that was in perfect condition as very well packaged. Not bothered at all by the inability to supply the wood I initially ordered, nor the planks received being longer than ordered.....as their website states this is always a possibility due to availability, natural product variation, all the usual stuff. So, I knew there could be problems going into the order, and Timbersource dealt with them extremely efficiently, so I would recommend them to anyone.

This company is a delight to deal with,I needed 3 shelves for an antique glass fronted cabinet.The gentleman on the phone was so interesting to talk to and knew a hugh amount about wood.I went with his recommendation and the wood and shelves are perfect, Thankyou!-

After a few niggles about knots and splits in the floorboards...the matter was resolved and we are very happy now with quality. A timely response to my issues dealt with no quibbles and with courtesy.

Order placed 20/07/23, no confirmation of the order was sent by them. I had to call on 3 separate occasions over 7 days to get them to acknowledge the order. Finally, after receiving a PDF that showed the order, I was informed a delivery date of 31/07/2023 was set. Waited in all day, contacted them towards the end of the day (after no delivery or updates) to be told the delivery is now pushed back to 02/08/2023. I can't comment on the wood, I am not overly confident I will ever receive it... Amazon level service is not expected, however, some service certainly is. A shocking experience so far and I don't even have the wood yet! TBC...

First order (some Iroko) was cut incorrectly. I contacted Tom, sent some photos, and he immediately re-ordered, and personally monitored a new set and had it sent next day. What I received was beautiful and exactly to spec.. Ofc I expect they like to get things right first time, but they sure do make up for any errors.

And very nice they were about it too.

I was looking from some Oak for a dining table project from my Hospitality business. I contacted Timber Source late one night for a quote. Chris responded the same evening with a quote for the timber. I called him to place the order, he talked me through a few different options depending on the look I was trying to achieve. I ordered and then changed my mind. Chris was so professional regarding this. The service I’ve received from Chris is unbelievable. He even called me once the order has been delivered to ensure I was satisfied. I was more than satisfied. He sent the most amazing wood out to us. He really cares about the customers. Everyone needs a Chris!!! Thanks again

This was my second experience of buying from Timbersource, and while I knew from the first time around that their product would be high quality, on this occasion I found out that their customer-service is top-drawer too.

In a nutshell, as a DIY-er rather than a professional I'd made a rookie error when specifying my order. I won't go into details but the key thing is that, rather than just a shrug of the shoulders and being told that "well, that's what you ordered mate..." Chris went above and beyond in correcting the mistake - my mistake - on the spot so that I left with the timber I needed, rather than what I had mistakenly ordered.

More importantly, he was keen to discuss how I might avoid errors in the future, and how Timbersource could learn from my experience in order to ensure that other less well-informed customers might avoid making similar mistakes.

I can't recommend this company highly enough, and if you're scratching your head about what to order for that DIY project just pick up the phone and discuss it with them - they won't bite, and won't make you feel intimidated.

Having said that, they're not just about supplying timber to amateurs like me, and I'm pretty sure that pros will be more than happy with the quality and range of product Timbersource can supply.

Really good service. One of the pieces was sub-standard, I emailed to point this out and got a phone call within 5 minutes to apologise and arrange a replacement.

Timbersource did an excellent job to produce a bespoke hardwood door sill after the original showed bad signs of rot.
I was very impressed by the swift and professional service, catering to customer needs- even willing to follow my drawings and photos precisely to produce an exact copy of the old sill.
Friendly service and great advice, with a prompt delivery and reasonable price. I highly recommend Timbersource!