Very pleased with the service and mosaic tiles. Exactly what I was looking for on affordable price. Speedy delivery without damages. Looks perfect on my new bacsplash kitchen.
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Se, hvad kunderne siger
At the back of Bow village, near Crediton there is a hidden gem. Tile Kingdom is a very special ceramic warehouse with an excellent range of tiles, some of which are exhibited in their brand new dis... Se mere
I bought 11sq meters of The Glacia Porcelain tile 300x600. The minute they were installed they started taking in water. Tile kingdom have done absolutely nothing but pass the buck between the supplier... Se mere
Virksomheden har svaret
I can highly recommend Tile Kingdom as we recently purchased The Verona tile in Loft White. Jane was the wonderful person who took my call when I enquired about stock. She was exteremly professi... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We are a family run business based in Devon with many years of experience in the tiling industry. We specialise in high quality ceramic, porcelain, mosaic, and natural stone tiles as well as 20mm outdoor porcelain pavers. We pride ourselves on providing a great service as an online retailer of tiles to homes across the UK, as well as being able to offer a personalised service to local businesses and customers. As a family-owned business, you can trust us to give your family the same care and attention that we give to ours.
Kontaktoplysninger
Units 5&6, East Langford, EX17 6HX, Crediton, Bow, Storbritannien
- +44136382768
- info@tilekingdom.co.uk
- tilekingdom.co.uk
4,4
Fremragende
163 anmeldelser
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Misrepresentation & Illegal Fees
Do not trust this company. I ordered tiles advertised as black, but what arrived was clearly grey. When I raised this, instead of resolving the issue, Tile Kingdom tried to impose a 25% “restocking fee”. Trading Standards have confirmed to me that this charge is not legal where goods are mis-sold or misrepresented.
Their customer service has been dismissive and obstructive throughout, refusing to take responsibility for misleading advertising. Rather than acting fairly, they rely on unlawful policies and hope customers will give up.
If you value honesty, fair treatment, and your consumer rights, avoid Tile Kingdom. There are many reputable suppliers out there – this is not one of them.
EDIT: Response from Tile Kingdom is very misleading and tiles were returned at my own expense using Tile Kingdoms courier. However this was delayed and after chasing multiple times. Also refund took forever going well beyond timescales outlined by Trading Standards. Think twice before using this company.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra Tile Kingdom
For clarity: the tiles were correctly supplied, and a full refund remains available under the Consumer Contracts Regulations once they are returned.
We are sorry to read your review, Mr Collins, but we do feel it is important to clarify the facts for others reading.
The tiles supplied were the correct Nero shade ordered. In the tile industry, “Nero” refers to a dark anthracite/black tone rather than a solid jet black, and this was reflected in both the close-up and room-set images on our website. The “Colour Group: Blacks” is a broad category that includes a range of dark tones, not exclusively pure black.
As with all tiles, shade can vary depending on lighting, surroundings, and batch. For this reason, we make clear on every product page that samples are available and strongly recommend ordering one before committing to a full order. No sample was ordered in this case.
Trading Standards have confirmed that the correct route here is under the Consumer Contracts Regulations (CCR), not “misdescribed goods.” Under CCR, you are entitled to a full refund of the tiles and the original delivery charge once the goods are returned, but the cost of returning them is your responsibility. We remain ready to process your full refund as soon as the tiles are received back.
We regret that you have chosen not to arrange the return and instead posted this review. As ever, we remain committed to high standards of customer service and satisfaction, and our offer to refund in full upon return still stands.
Will use again!
Not used previously but good choice, reasonably priced, quick delivery of my chose sample tiles and appropriate level of communication!
1. august 2025
I only ordered a sample tile but it…
I only ordered a sample tile but it arrived on time and in excellent condition, and I was informed throughout.
2. august 2025
Two rather than one delivery
Tiles arrived but split into two days which was inconvenient.
31. juli 2025
Tile Kingdom is a family bussiness way…
Tile Kingdom is a family bussiness way down south which is a real long way from me in Scotland,i only wanted 1 super big porcelain slab and i spoke to Jane and she was superb👌she sorted out the perfect slab for me and it arrived after only 2 days without a mark on it.Super friendly n efficient n cannot rate the whole experience enough,thanks so much for all your help Jane🤗take care,all the best from Trev x x ✌
29. juli 2025
Very efficient and pleased with the…
Very efficient and pleased with the service received
1. juli 2025
Good, honest and reliable company
From start to finish i have to say this company has been a pleasure to work with.
They went far and beyond to make sure i had my order on time and also helped with breakages.
I will always use you guys in the future and will give recomendation for anybody who asks
2. juli 2025
Uopfordret anmeldelse
No1 for flooring.
Great customer service-helpful and informative.Great product at a great price.Order delivered quickly and well packaged.Many thanks 😊
30. maj 2025
Easy process to order
Easy process to order, and delivery was exceptionally quick. I have difficulty with the tracking but the driver called me and all was sorted satisfactory
30. maj 2025
Good price with good service
27. maj 2025
Great service!
Very useful and efficient website. It's very informative and easy to use. Their customer service went above and beyond with replying to me as soon as possible as well when I had a question.
30. april 2025
Best online shopping experience.
I can't recommend these guys highly enough - good quality - well priced tiles - someone genuine on the end of the phone to talk to and help with delivery which was perfectly on time. So glad I went with them.
20. maj 2025
Uopfordret anmeldelse
I purchased the etta steel ceramic…
I purchased the etta steel ceramic tiles for my walk in shower. Would highly recommend they look fantastic. Delivery came to me in less than a week good customer service from the delivery driver. Thank you Tile Kingdom.
24. april 2025
Uopfordret anmeldelse
First class service and tiles
I needed some samples and all was arranged swiftly. Great service.
2. maj 2025
Good and quick service
27. april 2025
Sample promptly recieved well packaged
26. april 2025
AVOID THEM!!
AVOID THEM!!
Ordered a sample however they placed an order in our name with another company, meaning that company has our personal data without our permission. Tile came chipped and cracked and they refused to refund us because its against their policy.
23. april 2025
Thanks Graham for a great deal on tiles…
Thanks Graham for a great deal on tiles and materials, and for Kenneth’s number and he didn’t have a balaclava on giving me prices. Looking forward to May to get fitting thanks again.
17. april 2025
Uopfordret anmeldelse
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