Tidalcleanshop Anmeldelser 4

DO NOT BUY FROM THIS COMPANY. Giving 1 star cos I can’t give none. Ordered the machine to clean a mouth guard, Relay the couriers were meant to deliver it to the office address only open 9-5, they came twice at 8pm, then returned the item to TidalClean.
TidalClean said I had to wait til they got it before I got my money back, that was 6 weeks ago I’m still waiting. I’ve sent numerous emails and it’s always Robbie from customer services who replies when he thinks he will, that’s if Robbie is his name. I haven’t had a refund, Robbie emailed me finally on Monday 1st June and he told me the courier is re-delivering it, what courier keeps an item for 6 weeks then decides to take it upon themselves to redeliver it, no way, this company is a scam. I’ve been given no reference number for the delivery. I’d like everyone if they will to repost this on every single platform going to stop anybody else losing their money. I even told Robbie if Relay still have it get them to cough up the money for it and pay me back, either Relay the couriers have taken it or this company has lost it.
Robbie said until they get the item back, I can’t have a refund yet they know I never received it in the first place and Relay were returning it to TidalClean, UTTER SCAM. I wonder how many other people they’ve taken money from who haven’t received the goods.
I wish I knew who to contact by phone at this company I tried looking them up at companies house but couldn’t find them. They need to be named and shamed.

Bought ultrasound unit to clean braces. It arrived faulty no instructions. Contacted them was told to unplug and try again. The on/off button does not work. I sent video. I asked for another video. After I explained I would like a replacement. Again no refund unless you return it, postage will not be paid. This is not company you want to buy from.
They can not be trusted

My experience with TidalClean has been extremely disappointing from start to finish. The first product I received was faulty, and although they replaced it, the replacement item was also faulty. After all of this inconvenience, I asked on 31st December whether my return postage would be refunded. On 3rd January, their own customer support team confirmed in writing: “We usually don't cover return postage costs but on this occasion we can.”

Despite this clear written commitment, TidalClean later refused to honour it and declined to refund the £6.59 they had already agreed to. Being let down once is frustrating being let down repeatedly, and then having a written promise ignored, is unacceptable.

What also concerns me is the inconsistency between the reviews shown on their website and the reality on Trustpilot. Their website claims 98+ reviews at 4.7/5, yet on Trustpilot there is only one review at 1 star. This raises serious questions about the transparency and reliability of the reviews they promote.

Two faulty products, poor customer service, and a refusal to honour their own written agreement I cannot recommend this company based on my experience.

False Advertising. The product received was completely different to that advertised. Delivery took much longer than advertised (it took almost 2 weeks). Company was contacted regarding the product being different to what is being described and shown. There was no explanation or accountability. I was refunded minus return postage. I would avoid at all costs. After the refund, no contact from the company and poor customer service.