Spoke wtih Cara, great attitude, very compassionate and her energy was amazing. credit to your company. Thank you again Cara
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This morning I was contacted by a Scottish gentleman, name Lewis, from Zinc Group. Lewis was considerate totally professional with a great touch of humanity. From the start of the call to its conc... Se mere
They called was very polite soft spoken asked my situation and gave me a lot of advice and pointed me to other services that could help me. She helped me set up a new payment plan and went above and b... Se mere
I would just like to say a massive thank you to Steve, he was absolutely brilliant I’ve been trying to sort my debt for so long with a company, never been so happy that a debt got moved to you guys a... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller — our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.
Kontaktoplysninger
Storbritannien
- thezincgroup.com
4,5
Fremragende
286 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 33 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Chloe was excellent
Chloe was excellent, really helpful and efficient and made everything so easy to resolve
27. april 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
A very calming sincere lady who was…
A very calming sincere lady who was very patient knowledgeable and extremely helpful. I was made to feel at ease and treated with dignity and respect
Excellent customer service
25. april 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
The gentleman who i spoke too was…
The gentleman who i spoke too was really helpful very polite and got things sorted
16. april 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
I received an excellent service from…
I received an excellent service from Niel, very helpful and polite. He was patient and understanding through out.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Clear communication and empathy at…
Clear communication and empathy at highest level, by Neil McPherson.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
I spoke with a lovely lad called Neil
I spoke with a lovely lad called Neil. He was very polite and friendly he helped and sorted the issue.. i couldn't be more thankful
13. april 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
So full of praise
The person I spoke with, Patricia, showed me such empathy it knocked me over.
So full of praise!!
13. april 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Alan - an outstanding asset to the company
I spoke with Alan at Zinc regarding my account, and I was extremely impressed with the level of service I received. He was incredibly helpful, understanding, and patient throughout the conversation.
Alan took the time to listen carefully to my situation and went through every detail step by step, ensuring I fully understood everything before moving forward. What stood out the most was how he prioritised my needs and circumstances before setting up a payment plan, which made the whole process feel much more manageable and less stressful.
His professionalism, empathy, and clear communication made a real difference. I truly appreciate his support and would highly recommend him to anyone needing assistance.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Rini was quite wonderful today
Rini was quite wonderful today, she was kind and empathetic. Thank you for guiding through and understanding the situation.
6. april 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Great customer service
Very easy to talk to and put me at ease, she listen to the situation and dealt with the problem accordingly. Nice to deal with somebody that doesn’t make you feel worse for being in a shit situation, 5 stars
2. april 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Was made to feel very comfortable and…
Was made to feel very comfortable and understood by the lovely lady I spoke to, for a phone call that can seem quite daunting she was amazing and reassuring and very helpful
1. april 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Lovely lady I spoke with today
Lovely lady I spoke with today, she was so helpful, got everything sorted at a payment I can afford ,I’m relieved and happy
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Really good uunderstanding member of…
Really good uunderstanding member of staff Ethan , really helpful
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Really great experience every time I…
Really great experience every time I have had to deal with them. Really understanding.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
SCAMMERS
SCAMMERS! AVOID!
They tricked me into believing that Vodafone are their clients and I owed Vodafone money after I had just closed my account with them. I paid Vodafone by DD and presumed my account closed before they had taken my last payment. I only realised Zinc are scammers when they refused to issue me with a receipt I requested and other details didn't add up. My bank has confirmed they are scammers, but because this happened over 90 days ago, my bank won't refund my money. I have lost over £327. :(
13. november 2025
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
Thank you for taking the time to share your feedback. We take all concerns very seriously and would appreciate the opportunity to look into this further. Please contact us at support@thezincgroup.com so we can review your case and provide clarification.
We want to reassure you that Zinc is a fully regulated and trusted UK company, authorised by the Financial Conduct Authority (FCA) and a member of the Credit Services Association (CSA). We’d be happy to explain our role and help resolve any misunderstanding.
What a very understanding and…
What a very understanding and thoughtful call handler. I could not commend this lady highly enough. Professional, caring and respectful. Outstanding !
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
The wait time was almost nothing and…
The wait time was almost nothing and the lady I spoke to was really helpful and understanding.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
I spoke with Neil today regarding my…
I spoke with Neil today regarding my Octopus account. He was very professional and helpful.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.