𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞 Anmeldelser 324

A great store.

The item i order on time and good quality. Im well pleased with it for the money I paid.

Ordered a mug for Christmas. Very specific on the customisation and it arrived completely wrong. Ignored all attempts to contact them, via the website, emails & Instagram.

Emailed the email address on the reply and bounces back

Shocking company, item was no delivered and then they ignore you everytime you try and get in contact. £20 and nothing in return, avoid like the plague.

Goods arrived separately over a few days. Quite a long delivery time.
Unfortunately men’s sizing in shorts wasn’t very good, sizing very small, so these have been returned (you have to pay return postage- this would deter me from ordering in the future)
The football towel we ordered isn’t a towel, the material is far too thin but hubby liked it so we’ve kept it, although the materiel/fabric is questionable…..
Still waiting for our refund.
Ordered 05/01/26
Delivered 14/01/26

Ordered items via a Facebook advert that guarenteed delivery before Christmas just over a week before Xmas…..

Today is the 5th of January and they have just arrived.

Items are lovely but don’t always believe what you see on an advert when a company is promoting their products!! Honesty is the best policy in my eyes!

First order and I was very pleased with the products and service. It was great to beable to personalise a product and delivery was quicker than estimated.

Excellent 1st class product quickly delivered as described well worth buying thank you

Was sent the wrong colour jumper, messaged customer service using contact form but was ignored. So now my son’s Christmas present is ruined.

The item i bought was what I expected. It will be a great Christmas present for a friend who supports Forrest. The reason it's not 5 stars is they use evri to deliver. The package. It was left in plain veiw for anyone to steal. I live in the part of London that officially has the highest crime rate.

This was my 1st order from The Terrace Store and had no problems at all. The website was easy to navigate, my order was dispatched really quickly with updates emailed to me along the way, and the item I bought (a mug as a Christmas gift) is great quality! Very happy with it! I will use the company again.

Never dealt with the terrace before so always a bit weary. I needn’t have they were great I ordered my item came quite quickly, great product very pleased

Reliable and fast service. Would recommend

Never dealt with Terrace Store before- very pleased with service. From website and ease of ordering to the packaging and quality of the product. And great updates on delivery too

I ordered 3 items, all are Christmas presents, unfortunately when the parcel arrived, I item was missing , so I am unhappy at the moment.
I have emailed in with the details, so hopefully this will get sorted out.
I will then update my review...

Poor comms and delivery took too long. Quality of shot glasses was disappointing...

Ann in customer service is outstanding! Answered my queries, dispatched my missing item promptly.
I’m happy with my items and the service

I bought a water bottle for my husband and the experience was faultless. Despatch was speedy and tracking details easy to follow. The item itself was good and included my husband's name as requested

I have never ordered from the terrace before so was a bit sceptical but I was really pleased when my order arrived well packaged and arrived quickly. I can't fault this company thank you for an easy transaction A++++