Love this company! The tea leaves are great tasting. Great website. Love that you can source the tea back to the growers. Ethically sourced products. Nice tins for the tea leaves. I’ve moved onto a su... Se mere
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Se, hvad kunderne siger
I ordered Mary Grey Tea, which I hadn’t tried before. It came in a lovely black tin. The tea is delicious. I also ordered Margaret’s Hope Darjeeling as a refill. I was sent two complimentary packets o... Se mere
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The very best Ceylon Breakfast (Leaf) Tea (BOPF) I've found in the UK. I lived in Sri Lanka and as a professional wine taster, I have a reasonable palate for tea too. I have been buying their no 2 ble... Se mere
Virksomheden har svaret
TEAMAKERS CONTINUE TO PROVIDE ME WITH A PEERLESS SERVICE, ENSURING I HAVE COMPREHENSIVE PRODUCT INFORMATION, BACKED UP WITH ARTISTIC IMAGES OF THE RELEVANT TEA. THEY SHOULD PRODUCE A BOOK! DELIVER... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At The Tea Makers of London, we offer premium loose-leaf tea, guided by our Sri-Lankan heritage and tea expertise. From award-winning matcha green tea, best-selling breakfast tea, umami Japanese green tea and authentic Taiwanese oolongs, there’s something for everyone. We are passionate about all things tea; whether it’s sourcing tea from smaller-scale farmers and plantations, to sharing knowledge with our customers or creating new recipes, sharing our passion is part of our mission. Our products embody the rich tradition of tea craftsmanship, delivering a truly luxurious and authentic experience with every sip.
Kontaktoplysninger
Storbritannien
- theteamakers.co.uk
4,8
Fremragende
389 anmeldelser
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Besvarelse fra The Tea Makers of London
Hello, David
Thank you for your kind words.
We're delighted to hear you continue to regularly enjoy our teas.
Your support is very much appreciated!
Many Thanks,
The Tea Makers of London
Matcha tea
I really love their matcha, it's expensive but it's worth the price I pay for to help assist me to lose weight.
29. juli 2025
Besvarelse fra The Tea Makers of London
Hello, Earl
Thank you for your feedback.
We’re delighted to hear you’re enjoying the matcha and that it’s been a worthwhile part of your routine. Our matcha is carefully sourced and traditionally prepared to deliver both quality and character, so it’s lovely to know you feel it offers real value.
We really appreciate you taking the time to share your experience.
Many Thanks
The Tea Makers of London
The tea selection is fantastic
The tea selection is fantastic, and you do pay for the quality. I recently switched to the Tea Makers of London and noticed a significant price increase. However, the tea is clearly much better than my previous distributor. For a loose leaf tea enthusiast like me who’s tried everything, you know when you’ve found great quality. You pay for what you get.
I’m unlikely to return to my old distributor to save a few pounds. This tea tastes so much more refined and high-quality. If you’re looking to save a bit, you can find cheaper tea elsewhere, but you’ll likely get a lower quality. This is just my personal experience.
The customer service is basic. I contacted them about dust in my tea and got a response, but I didn’t hear back. Maybe it’s because they get a lot of calls or they weren’t very concerned. I’d probably get a response if I contacted them again. This was just my first experience, so it’s not something I’d mark them down for.
The packaging is sleek and I like the textured bag they use. I’m sure it’s recycled plastic too. It would be great if they offered paper bags at the checkout, like some suppliers do. The problem is people keep the tea in the paper bags, which makes it lose freshness. The plastic bag locks in all the freshness, so you can’t go wrong.
Overall, my experience has been good so far!
Tea quality: 5 out of 5
Packaging: 4 out of 5
Customer service: 3 out of 5
Website user experience: 5 out of 5
17. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Tea Makers of London
Hello, FB
Thank you very much for taking the time to share such a detailed and balanced review. We’re really pleased to hear that the quality and refinement of the teas stood out for you, especially as an experienced loose-leaf tea drinker — that means a great deal to us. Your comments on packaging and freshness are also very much appreciated, and sustainability is something we continue to review carefully.
We’re sorry to hear that your experience with customer service felt incomplete. That’s certainly not the experience we aim to provide, and we appreciate you mentioning it. If you’d ever like us to look into a query further, please don’t hesitate to contact us at sales@theteamakers.co.uk and we’ll be more than happy to help.
Thank you again for your thoughtful feedback and for choosing The Tea Makers of London — we truly value your support and look forward to being part of your tea journey.
Many Thanks
The Tea Makers of London
Easy ordering,nicely packaged,post…
Easy ordering,nicely packaged,post office delivery was the only negetive.
2. januar 2026
Besvarelse fra The Tea Makers of London
Hello, Rj
Thank you for your feedback.
We’re glad to hear the ordering process and packaging met your expectations, and we’re sorry for the delay caused during delivery. Unfortunately, postal services can occasionally experience disruptions, but we understand how frustrating this can be.
Thank you for your patience, and we truly appreciate you taking the time to share your experience.
Many Thanks
The Tea Makers of London
Besvarelse fra The Tea Makers of London
Hello, Martin
Thank you for your feedback.
We’re pleased to hear you enjoyed the tea and that your order was sent out promptly. We really appreciate you taking the time to share your experience.
Many Thanks
The Tea Makers of London
Surely the best Earl Grey in the world!
Love this company. The Earl Grey tea they make is absolutely the best I have ever tasted. I've just bought my second 1kg bag - the last one lasted all of last year! I've also bought other teas as gifts and everyone loved them. Shipping could possibly have been quicker but I'll forgive that in a small business. Highly recommend for taste and quality. Fabulous
2. januar 2026
Besvarelse fra The Tea Makers of London
Hello,
Thank you so much for such a wonderful and generous review. We’re thrilled to hear how much you enjoy our Earl Grey, and that it’s become a firm favourite for you year after year. With its smooth, well-rounded body, bright citrus lift and gentle floral notes, it’s lovely to know the flavour has made such a lasting impression.
We’re also delighted that the teas have been well received as gifts, and we really appreciate your understanding around delivery times — especially as a small, independent business. Thank you again for your recommendation and continued support; it truly means a great deal to us.
Many Thanks
The Tea Makers of London
My first order and I’m very impressed…
My first order and I’m very impressed with the tea
2. januar 2026
Besvarelse fra The Tea Makers of London
Hello, Ms Facer
Thank you for your feedback!
We’re delighted to hear your first order made such a great impression, and we’re so pleased you enjoyed the tea. We look forward to welcoming you back again soon.
Many Thanks
The Tea Makers of London
Excellent products and speedy delivery.
There is a good choice of teas and associated products. They pack carefully and delivery is speedy. This matcha set is reasonably priced and I've now bought 3, one for me and 2 for family.
2. januar 2026
Besvarelse fra The Tea Makers of London
Hello,
Thank you so much for sharing your experience.
We’re delighted to hear you’re enjoying the range of Teas and Teaware, and that everything arrived safely and promptly. It’s especially lovely to know the matcha set has been such a hit that you’ve chosen it for family as well — thank you for your continued support and for taking the time to leave such thoughtful feedback.
Many Thanks
The Tea Makers of London
Because you are very prompt with orders…
Because you are very prompt with orders and if there is a problem it is resolved immediately.
2. januar 2026
Besvarelse fra The Tea Makers of London
Hello, Sandra
Thank you for your kind words.
We’re pleased to hear you’ve had such a positive experience with both our delivery and support. Looking after our customers is very important to us, and we really appreciate you taking the time to share this.
Many Thanks
The Tea Makers of London
Besvarelse fra The Tea Makers of London
Hello, Martin
Thank you for your feedback!
We’re delighted to hear you’ve found our products consistently enjoyable. Your continued support is very much appreciated.
Many Thanks
The Tea Makers of London
Great range of tea and very happy with…
Great range of tea and very happy with my order
2. januar 2026
Besvarelse fra The Tea Makers of London
Hello, Millie
Thank you for your kind feedback!
We’re really pleased to hear you enjoyed the selection and that you were happy with your order. We truly appreciate you taking the time to share your experience.
Many Thanks
The Tea Makers of London
The best Earl Grey I had ever drunken
The best Earl Grey I had ever drunken. Quick delivery.
You can improve consumer satisfaction by delivering inside EU. The additional costs are very expensive.
2. januar 2026
Besvarelse fra The Tea Makers of London
Hello,
Thank you for your wonderful feedback — we’re delighted to hear you enjoyed our Supreme Earl Grey. With its bright citrus lift, floral notes and deep golden-amber cup, it’s lovely to know it stood out as the best you’ve had.
We also appreciate your comments regarding EU delivery. Unfortunately, since Brexit, additional customs charges and VAT are outside of our control, but we completely understand how frustrating this can be. We’re always reviewing our options and truly value your feedback as we look for ways to improve the experience for our EU customers.
Thank you again for taking the time to share your thoughts and for your support.
Many Thanks
The Tea Makers of London
Besvarelse fra The Tea Makers of London
Hello, Les
Thank you for your feedback.
We’re really pleased to hear you were happy with both the quality and the value of the product. We truly appreciate you taking the time to share your experience.
Many Thanks
The Tea Makers of London
Amazing quality
Amazing quality. Fast shipping. Excellent customer service for advice and recommendations.
Highly recommend high quality tea.
2. januar 2026
Besvarelse fra The Tea Makers of London
Hello, Colleen
Thank you very much for your kind feedback.
We’re delighted to hear you’ve had such a positive experience with both the teas and our team, and that our guidance was helpful when choosing the right blends. Your recommendation truly means a lot to us, and we really appreciate your support.
Many Thanks
The Tea Makers of London
Very good range of teas and equipment
Very good range of teas and equipment. Swift delivery
23. december 2025
Besvarelse fra The Tea Makers of London
Hello, Alistair
Thank you for your kind feedback!
We’re really pleased to hear you’re enjoying both the selection of teas and Teaware, and that your order was with you promptly.
We truly appreciate you taking the time to share your experience.
Many Thanks
The Tea Makers of London
I am a big fan of The Teamakers of…
I am a big fan of The Teamakers of London, especially their exquisite Breakfast tea which is a lovely refreshing tea and a regular treat for me. They are a good source of advice too about choosing your tea and preparing it properly. Keep up the good work!
24. november 2025
Besvarelse fra The Tea Makers of London
Hello, Margaret
Thank you so much for your lovely message.
We’re delighted to hear how much you enjoy our English Breakfast tea — our premium blend of Ceylon black tea leaves — and that it’s become a regular treat for you.
We’re also pleased to know our guidance has been helpful; for this tea, we recommend brewing at 100°C for 3–5 minutes using 3–4g of tea to bring out its full flavour.
Your kind encouragement truly means a lot to us, and we really appreciate your support.
Many Thanks
The Tea Makers of London
Matcha bowl and whisk.
Lovely products. Delivery was very speedy, arrived before Christmas. Well packed. Makes a great drinking experience, much better than a whisk in a mug!
22. december 2025
Besvarelse fra The Tea Makers of London
Hello, Colin
Thank you for your kind feedback.
We’re delighted to hear you’re enjoying the matcha bowl and whisk, and that they arrived safely and in time for Christmas. It’s wonderful to know the handcrafted, glazed bowl from Japan has enhanced your matcha-making experience — it really does make all the difference.
We truly appreciate you taking the time to share this.
Many Thanks
The Tea Makers of London
Besvarelse fra The Tea Makers of London
Hello, Claudine
We're sorry to hear you have not received this order yet, international orders can take up 21 working days to arrive.
Unfortunately, the festive period can also result in pauses and delays within international mail services, which are outside of our control.
Please rest assured we’re monitoring the situation and are here to help if you need any further assistance once the delivery window has passed, contact us at sales@theteamakers.co.uk if you have still not received this order after 21 working days.
Many Thanks
The Tea Makers of London
fast delivery nice teas to try.will by…
fast delivery nice teas to try.will by again
23. december 2025
Besvarelse fra The Tea Makers of London
Hello, Brian
Thank you for your feedback.
We’re glad to hear your order arrived promptly and that you enjoyed trying the teas. We look forward to welcoming you back again in the future.
Many Thanks
The Tea Makers of London
Besvarelse fra The Tea Makers of London
Hello, Colin
Thank you for sharing your feedback.
We’re pleased to hear everything ran smoothly and that your experience with us was a positive one.
Many Thanks
The Tea Makers of London
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