Love this company! The tea leaves are great tasting. Great website. Love that you can source the tea back to the growers. Ethically sourced products. Nice tins for the tea leaves. I’ve moved onto a su... Se mere
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Se, hvad kunderne siger
I ordered Mary Grey Tea, which I hadn’t tried before. It came in a lovely black tin. The tea is delicious. I also ordered Margaret’s Hope Darjeeling as a refill. I was sent two complimentary packets o... Se mere
Virksomheden har svaret
The very best Ceylon Breakfast (Leaf) Tea (BOPF) I've found in the UK. I lived in Sri Lanka and as a professional wine taster, I have a reasonable palate for tea too. I have been buying their no 2 ble... Se mere
Virksomheden har svaret
TEAMAKERS CONTINUE TO PROVIDE ME WITH A PEERLESS SERVICE, ENSURING I HAVE COMPREHENSIVE PRODUCT INFORMATION, BACKED UP WITH ARTISTIC IMAGES OF THE RELEVANT TEA. THEY SHOULD PRODUCE A BOOK! DELIVER... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At The Tea Makers of London, we offer premium loose-leaf tea, guided by our Sri-Lankan heritage and tea expertise. From award-winning matcha green tea, best-selling breakfast tea, umami Japanese green tea and authentic Taiwanese oolongs, there’s something for everyone. We are passionate about all things tea; whether it’s sourcing tea from smaller-scale farmers and plantations, to sharing knowledge with our customers or creating new recipes, sharing our passion is part of our mission. Our products embody the rich tradition of tea craftsmanship, delivering a truly luxurious and authentic experience with every sip.
Kontaktoplysninger
Storbritannien
- theteamakers.co.uk
4,8
Fremragende
389 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent Jasmin loose Tea
19. februar 2026
Besvarelse fra The Tea Makers of London
Hello, Ken
Thank you for your kind words.
We're delighted you're enjoying our Natural Jasmine Green Tea. Harvested in Fuzhou and scented with fragrant Jasmine blossom, it's prized for its delicate floral aroma and beautifully balanced flavour.
We truly appreciate your support and hope you continue to enjoy every cup.
Many Thanks
The Tea Makers of London
Beautiful tea as it should be
Beautiful tea as it should be - no more teabags from the supermarket, it’s real, delicious tea from here on in.
18. juni 2025
Besvarelse fra The Tea Makers of London
Hello, Irwin
Thank you so much for your lovely feedback.
We thrilled to hear your enjoying our Mango Mocktail, with its vibrant fruity notes and naturally refreshing character, it's a wonderful example of how exciting loose-leaf tea can be.
We're so pleased to be part of your tea journey and look forward to sharing many more delicious brews with you.
Many Thanks
The Tea Makers of London
Recommend
It is nice to have such a selection of great quality tea, especially loose tea. The one I chose on this occasion was described well and was in every way tasteful and refreshing.
19. februar 2026
Besvarelse fra The Tea Makers of London
Hello, Nigel
Thank you for your thoughtful review.
We're delighted to hear you enjoyed our First Flush Darjeeling House Blend. With its light, floral character and fresh spring notes, it's a tea we are particularly proud of, and it's wonderful to know it's lived up to its description and proved both refreshing and full of flavour.
We truly appreciate your support and look forward to helping you explore even more of our loose-leaf collection in future.
Many Thanks
The Tea Makers of London
Besvarelse fra The Tea Makers of London
Hello, Roman
Thank you for such a kind compliment.
We're truly honoured to be your go-to place for tea in the UK and are very grateful for your continued support.
Many Thanks
The Tea Makers of London
Besvarelse fra The Tea Makers of London
Hello, Melanie
Thank you for your lovely feedback.
We're delighted to hear how much you enjoyed our Whole Chamomile Blossoms Teabags, with it's yellow/golden infusion it truly is relaxation in a cup.
We look forward to welcoming you back for your next order.
Many Thanks
The Tea Makers of London
Disappointed with Customer Service But Great quality teas
There is no complaint whatsoever about the quality of the product. The teas, especially the jasmine, are excellent and my family have enjoyed them for several years.
However, as a repeat customer, I was disappointed by my recent experience with pricing and customer service. I happened to place my order in between promotions, and the effective price dropped roughly 48 hours later. I contacted customer service to ask whether anything could be done.
Their response was that my order, placed on the 24th of December, was not eligible for the sitewide 15% promotion that started on the 26th. What they failed to acknowledge, or conveniently ignored, was that the same 15% promotion had also ended on the 24th. This omission made the response feel dismissive and disingenuous rather than transparent or customer focused.
While I understand promotions have set dates, a little goodwill or at least an honest acknowledgment of the timing would have gone a long way, particularly for a loyal customer. Great products deserve equally thoughtful customer service, and unfortunately this interaction fell short.
24. december 2025
Besvarelse fra The Tea Makers of London
Hello, Gweilo
Thank you for taking the time to share such detailed feedback, and for your continued support over the years. It truly means a great deal to us that you and your family have enjoyed our teas, especially the jasmine.
We’re very sorry to hear that your recent experience left you feeling disappointed. Your order was placed on 23rd December, at a time when no promotion was active. We completely understand how frustrating it can feel to miss an offer by a short window, particularly as a loyal customer.
We’re also sorry that our previous response came across as dismissive. That was certainly not our intention. We value all of our customers and always aim to communicate clearly and thoughtfully, so we appreciate you highlighting how this interaction felt from your perspective.
As a gesture of goodwill, we have added loyalty credits to your account for you to use on a future order. We hope this goes some way towards restoring your confidence in us.
Thank you again for your honesty and for continuing to support us.
Many Thanks
The Tea Makers of London
First class tea and customer service
I discovered the Tea Makers of London some years ago. Their tea is top quality. I particularly rate the Ceylon teas and the Japanese sensha and matcha.
Orders are dispatched immediately. Excellent customer service.
30. januar 2026
Besvarelse fra The Tea Makers of London
Hello, Rachel
Thank you for your continued support over the years, it truly means a great deal to us. We’re delighted to hear how highly you rate our Ceylon teas as well as the Japanese Sencha and Matcha. It’s wonderful to know their quality has stood out to you.
We’re also pleased that the service and dispatch have met your expectations. Thank you for taking the time to share such kind feedback. We look forward to many more enjoyable cups ahead.
Many Thanks
The Tea Makers of London
Besvarelse fra The Tea Makers of London
Hello, Cheryl
We're pleased to hear this order arrived on time and that you're enjoying the flavours of the teas. We greatly appreciate you taking the time to share this.
Many Thanks
The Tea Makers of London
Besvarelse fra The Tea Makers of London
Hello, L Cuttle
Thank you for your continued support. We're delighted to hear you are consistently happy with both the service and the teas, it truly means a lot to us.
Many Thanks
The Tea Makers of London
I purchased several different types of…
I purchased several different types of tea, and I am very happy with my choice. Each variety has a wonderful flavour and excellent quality. I truly enjoyed trying them all and will definitely order again. Thank you
30. januar 2026
Besvarelse fra The Tea Makers of London
Hello, Silvia
Thank you for your kind feedback.
We're thrilled to hear how much you have enjoyed exploring our selection of teas and that each one has lived up to expectations in both flavour and quality. It's always wonderful to know our range is being explored and discovered.
We look forward to welcoming you back for your next order!
Many Thanks
The Tea Makers of London
Besvarelse fra The Tea Makers of London
Hello, Olina
Thank you for your lovely feedback.
We're delighted to hear how much you have been enjoying our teas and look forward to providing plenty more cups for you.
Many Thanks
The Tea Makers of London
Repeat customer so speaks for itself 😊
26. januar 2026
Besvarelse fra The Tea Makers of London
Hello, Jane
We are so grateful for your continued support are a delighted to have you as a returning customer.
Many Thanks,
The Tea Makers of London
Besvarelse fra The Tea Makers of London
Hello,
Thank you for your feedback.
We're happy to hear your order arrived with you swiftly. Regarding the Jasmine Dragon Pearls, we are hoping to have these restocked within the next few weeks.
Many Thanks,
The Tea Makers of London
Besvarelse fra The Tea Makers of London
Hello, Steve
Thank you for your kind feedback.
We're delighted to hear how much you have been enjoying our teas and that they arrived swiftly for you.
Many Thanks,
The Tea Makers of London
Delivery should be free over £50.
Lovely high quality teas but so feel delivery should be free when ordering over £50.
26. januar 2026
Besvarelse fra The Tea Makers of London
Hello, Angela
Thank you for your feedback.
We're glad to hear you have been enjoying our teas. Regarding the delivery, we do offer free UK delivery for all orders over £40. If you have been charged in error please contact us via sales@theteamakers.co.uk and we'll be happy to look into this for you.
Many Thanks,
The Tea Makers of London
Great tasting loose leaf teas
Great tasting loose leaf teas, plus quick delivery service. I particularly liked the rooibos tea and will buy again.
26. januar 2026
Besvarelse fra The Tea Makers of London
Hello,
Thank you for your lovely feedback.
We're delighted to hear that you enjoyed the teas and that the delivery was quick. It's great to hear how much you enjoyed our Organic Rooibos, with it's naturally caffeine-free character and gentle caramel notes, it's a great choice for the whole family.
We look forward to welcoming you back again soon!
Many Thanks
The Tea Makers of London
Besvarelse fra The Tea Makers of London
Hello, Hugh
Thank you for your feedback.
We're pleased to hear you were happy with the teas and that they arrived quickly. We greatly appreciate you taking the time to share this.
Many Thanks
The Tea Makers of London
The service was good
The service was good, clear website and the Macha tea is lovely.
26. januar 2026
Besvarelse fra The Tea Makers of London
Hello, Ken
Thank you for your lovely feedback.
We're glad to hear how much you have been enjoying our Matcha, with it's subtle sweetness and grassy notes, it's a favourite of ours too.
We're also delighted to hear how easy you found it to navigate our website and that the service you received was helpful in resolving your query.
Many Thanks
The Tea Makers of London
Best Lapsang about!
26. januar 2026
Besvarelse fra The Tea Makers of London
Hello, William
Thank you for kind feedback.
We're delighted to hear you have been enjoying our Tarry Lapsang - so much so that's it's become a favourite of yours. With it's strong and smoky notes, it makes a great winter warmer.
We greatly appreciate you taking the time to leave this feedback.
Many Thanks
The Tea Makers of London
Besvarelse fra The Tea Makers of London
Hello, Gail
Thank you for your lovely feedback.
We're so pleased to hear our tea has become a part of your nightly routine - the gentle vanilla notes make it a wonderfully comforting cup to enjoy in the evening.
Many Thanks
The Tea Makers of London
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