Bought this toothbrush for my son, unfortunately got a lemon. But contacted the company they helped troubleshoot the issue right away. When that didn't work they immediately shipped out a new one.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great product I've been using for over a year now. I needed customer service assistance and it was helpful, friendly and quick. Great company.
The customer follow up service is brilliant. I had an issue with the unit charging properly, sent an email & got a response very quickly considering a 14-hour time difference. Problem resolved ov... Se mere
Ordered toothbrush heads. They were advertised in Indonesian rupiah and I paid IDR as well. So, I assumed they were available from Indonesia. Turns out they ship them from China and Malaysia. This ta... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Sustainable Tomorrow promote an eco-friendly lifestyle via personal care products such as the Zen Bamboo Electric Toothbrush along with other bamboo products that will complement perfectly your day-to-day as well as on-the-go experience.
Kontaktoplysninger
13 AV DU GENERAL LECLERC, 95660, Champagne Sur Oise, Frankrig
- contactus@thesustainabletomorrow.com
- thesustainabletomorrow.com
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
the toothbrush is great for an electric…
the toothbrush is great for an electric toothbrush and love that it’s plastic free. the customer service with this brand is absolutely exceptional any time i’ve reached out
GREAT customer service!!
GREAT customer service!!! Had a problem with the electric toothbrush. Sent an email to them and customer service responded quickly. They solved my problem immediately. Yes, their products are also wonderful. Highly recommend
I like my new toothbrush
Received pretty fast. Works just like any electric toothbrush should. No problems so far. Looks cool. The bristles are very soft. Rechargeable.
Happy with purchase
The toothbrush is great.
After a few months use, the battery started to drain really quickly. I communicated the issue and was sent a replacement unit.
I was a little disappointed to find out that the bristles of their toothbrush heads are plastic and need to be thrown in the bin.
I purchased my Zen Bamboo Electric…
I purchased my Zen Bamboo Electric Toothbrush over a year ago and absolutely love knowing that it's organic and plastic free. It's not too noisy and the heads are small enough to reach those annoying wisdom teeth. I love that it's USB chargeable making it easy to take on holidays.
The last few replacement heads I had started getting lose and coming off during brushing after only a few weeks of use. I reached out to the team and Adrien was so responsive and helpful to resolve my issue.
I will always opt to support companies that are making an active decision to consider the impact on the environment, pair that with outstanding customer service, I'll be a loyal customer for life.
I've been looking for non-plastic toothbrush heads…
I've been looking for toothbrush heads -- the bristles -- that aren't plastic. So many microplastics everywhere and your toothbrush is a biggie! They have toothbrushes with plant-based nylon (not fossil fuel-based nylon, ugh). They were super helpful when I emailed for more information. These are not easy to find. Thank you, Sustainable Tomorrow!
Love my tox-free toothbrush
I love my tox-free toothbrush. Microplastics are EVERYWHERE!! So in the ways I can, I try to eliminate the plastics out of my life, and my toothbrush is just one of the many areas! The castor bean bristles are perfect for cleaning my teeth and the bamboos toothbrush head is sanded and perfectly fine in my mouth. My husband bought a generic bamboo toothbrush head and said the felt like he could get a splinter from it! Yikes, glad I got mine from sustainable tomorrow! Customer service has also been tremendous! I changed my address and order type and they were right on top of it and super helpful! I will continue to use them as long as they are available.
Great product & a great team!
Great product with a great team who constantly strive to do more to help you!
Highly recommend!
Well designed product with real people for customer service!
Excellent responsive customer service was available to answer my questions quickly —always important when trying something new. I have been using the brush for about 2 weeks. I love that the heads are compostable. My teeth feel clean. It is a little less “slick” than plastic heads and so I can be a bit messier with dribbling but I think I will get accustomed to the difference soon.
Solid product
Gave it to my husband as a birthday gift as he is very worried about microplastics. He loves the sustainable brush head. He feels the function is not as great as regular electric toothbrush (eg the brush sometimes pauses while brushing) but still enjoys using it.
At the same time, my experience with the customer service was great. I appreciated Adrien's timely and genuine responses.
Best Experience
Wow! Great experience. I had some sort of faulty charging port. I contacted Sustainable Tomorrow and they replaced my toothbrush with no issues. I worked with Adrian A and couldn’t be happier. Getting great customer service is so important to me. 5 stars all the way.
Wonderful company
Wonderful company. Extremely impressed with the swift response and kind customer service. Thankful this company and products exist! Happy to spread the word and promote great quality products. Thank you.
Excellent product
Excellent product, fast worldwide delivery. I am very happy withe experience and I will continue to purchase from sustainable tomorrow in the future.
Dealt with faulty toothbrush just right
I had one of their toothbrushes for years. When it sadly died, would not charge, (right after I had ordered a bunch of replacement heads), I ordered a new one, but that one wouldn't charge at all, straight out of the box, ugh. I wrote and they made it totally right - sent me a new one that worked perfectly plus a free gift for my troubles. The only reason this is only 4 stars (on top of the frustration of the faulty fresh product) is how slow it is to get things, don't know if it is the shipping method or the distance. But I do love the product and the customer service when things went sideways.
Great customer service and good…
Great customer service and good product. I bought the bamboo electric toothbrushes for my whole family along with some cases. One of the cases didn’t fit and I contacted customer service. Adrien provided fast responses and ensured they would take care of the problem. Very happy thanks!

Besvarelse fra Sustainable Tomorrow
Great company and customer service
Great company and customer service. I appreciate the quick follow up and professionalism of the service team. Thank you for addressing my concerns!

Besvarelse fra Sustainable Tomorrow
My electric brush stopped working after…
My electric brush stopped working after 11months. I wrote and the rep was very responsive in replacing with a new since it was under the two year warranty. Adrien A explained the process and executed in short time. The New electric tooth brush arrived this past Saturday. It is powered up and working wonderfully. Thansk!

Besvarelse fra Sustainable Tomorrow
Their new toothbrush heads are super sturdy!
Several months ago, I left a review about the Zen Toothbrush Bamboo Heads and mentioned that they lose their structural integrity once the head has been taken off and on (e.g., to pack for travel). I received a personal email from Adrien A to apologise, and to point out that they already have a new design out that offers "a more secure fit and greater durability." They ended up sending me a 3-pack for free! I've been using the new heads for many months now, and I'm happy to report that I have not experienced any issues again. The heads fit super tight (it actually takes some muscle to pull them off, haha). I can take the heads on and off for travel purposes as much as I want, and they're staying strong. I am a happy Sustainable Tomorrow customer :)

Besvarelse fra Sustainable Tomorrow
Fabulous customer service
I had a defective electric toothbrush so I contacted Sustainable Tomorrow via their website. I was contacted by Adrien A within a few days and they provided exceptional customer service. I am so impressed by how the company handled my situation and they have now sent out a replacement and a gift too! Couldn’t fault the service that was provided to me (a great outcome from an unfortunate situation). Thank you Adrien 👏
Great customer service
I bought an electric toothbrush from Sustainable Tomorrow a little over a year ago but unfortunately it died on me. The customer service was excellent as my messages were always answered promptly and there was no fuss about sending me a brand new toothbrush that I will hopefully use for a long time.
In this day and age, finding good customer service is priceless and it is important to applaud it. Products fail sometimes but it's how you treat your customer that will create a long standing relationship and return business.
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