The Student Energy Group Anmeldelser 

DO NOT USE THIS COMPANY.

The Student Energy Group are nothing more than money grabbing bullies who harass students over debts that do not exist. We have received multiple threatening letters and even had debt collectors calling us about a bill from a period when we were not tenants at the property.

Despite repeatedly explaining this and providing the necessary information, they have continued to pursue us for payment. What makes this even worse is that they have admitted to us directly that we do not owe them anything, yet they still allowed debt collectors to keep contacting us and demanding money.

This level of incompetence and disregard is unbelievable. Instead of correcting their mistake, they have chosen to intimidate students with aggressive collection tactics over a completely invalid charge.

Students do not use this company. Their handling of this situation has been unprofessional, rude and frankly unacceptable.

Do not go with this company. They claimed to supply ou rstudent house for the period before our current supplier took over.. Upon investigation that I had to intiate becuase they are incompentent they didnt supply our house. Even after having proved this they sent debt collectors! They cannot communicate between themselves. They said they would call them off once they agreed they didn't supply our house but a week later the dent collecotrs called and emailed us again! This has taken 5 months to fix and still isn't resolved. They prey on students and use harrassment and bullying to try and get payment for bills. We have had to do their due diligence of checking we owed them money and now we are having to do thier job of calling the debt collectors off. They are incompentent, unorganised and money grabbers. Avoid at all costs.

had a call from nathan complaints person who understood the problems i had been having and finally sorted out the issue while i was on the phone.Well done to nathan for his friendly approach and knowledge to sort out the transfer of accounts issues

Nathan and the team are superb 👌 can’t recommend them enough

Nathan attention to detail outstanding

Aaron McNerlin was incredibly professional in helping me resolve my query. He was patient and supportive in understanding my concerns. He summarised everything discussed in an email and gave me actionable steps to implement. He was prompt at getting back to me with an update on my situation.

I look forward to hearing from him next week with an update regarding the refund discussed.

Perfect customer service from Hussain, he was very friendly and extremely helpful, helped sort my bill out.

After having spoken to Nathan today I cant put a fault to it. So helpful and delightful to speak with.

I spoke to Nathan who was incredibly helpful in getting my issue sorted in a very professional and efficient manner. Nathan is an amazing representative of the company and has all my praise.

Nathan has been absolutely brilliant and sorted our bill queries quickly and efficiently. Really appreciate his efforts and he’s always great to speak to

Nathan was very quick and efficient and very friendly :)

My daughter's tenancy was taken over before she had moved in to the student accommodation back in September of 2025and everything was done correctly regarding new contracts etc. She has been receiving numerous letters saying that she has not paid the debt. She has been in contact with the agency again and again explaining that she is not the tenant anymore, every phone call can take over an hour for someone to pick up. explaining the situation over and over again. The advisors have said it is their own fault (the student energy group) as there was a delay in their system but not to worry as notes have all been put on the account and it will be sorted. She has now received another letter saying that the debt will be taken to a debt collector. This is an absolute disgrace to put a 19 year old through this stress. The more reviews I have read about this company I can see we are not on our own.

could the student energy group reach out to me again please as I have missed the deadline to reply

I was charged an additional £1,800 because I did not submit my meter readings every month. I tried to correct this by providing the actual readings, but I was told that I would need to have submitted meter readings from the start of each contract year.

I have been with this company for three years, and during the first two years this was never an issue. I was not required to submit monthly meter readings, and I was never charged in this way before.

Each year, I am required to cancel and renew the contract, and during this process they estimate the usage and charge me accordingly, without allowing me to rectify the situation by submitting the actual meter readings covering the past three years.

Customer service is not clear at all when they speak to you, and at times they can be quite rude. Communication is confusing and unhelpful.

I am now waiting until September to cancel, as doing so now would cost me more than £600 in exit fees. You would honestly be better off with any other supplier.

UPDATE: Thank you so much Nathan for sorting this out for us. Really appreciate your help and support with this!

DO NOT GO WITH THIS COMPANY!! Absolutely useless in trying to resolve any issues. They charge us money for bills every month but then don't pass it onto the company. We have debt with Welsh Water not and debt collectors at our door even though we've done nothing wrong. I've been in contact tens of times and nothing is happening. Sort it out TSEG

Aaron was really helpful, sorted my issue very quickly and they were very understanding

Easy to understand and straight forward to apply

I was helped by Aaron McNerlin recently and he was extremely friendly and helpful resolving a small issue I was having! Definitely would recommend the student energy group based off this experience.

Update: student energy commented very quickly below but have yet to respond to any of my emails. Absolute lip service, no follow through. They’ve again sent me a bill for a property where I don’t live.

They started emailing me out of nowhere that I owed them large sums of money. For a property where I don’t live, where at the time I did live we had a different energy supply company, and all dates were billed from after I left (but still backdated). The new tenants are also not with this energy company. The amount they’re quoting is also double the usual energy price at that apartment.
They took weeks to get back to me, only after multiple emails, and all they’ve done is ask me questions I’ve already answered. When they did finally email it was also during the holidays.
I’m very worried about how this will affect my credit score if they don’t resolve it. From the little communication I’ve had with them, I really don’t trust for this to be solved.
Even if they aren’t fraudulent, they’re certainly not going to provide you with efficient customer service and their prices are way steeper than any other companies I’ve gone with.

Awful company. Impossible to get through by phone, no-one ever responds on email. Have been trying to close my account for months. Impossible. They use estimates that are way beyond the reality, so having provided my final meter readings they now owe me money, but it's proving impossible to get it from them. Worse still, they keep sending me new bills (despite someone else now living there!) and payment reminders stating that I owe them money and my payments are overdue! Honestly, avoid avoid avoid this company. All they do is cause you a huge headache.

*Update* No response following their below request for more info either. Another month of chasing and getting nowhere. Eventually a new bill with different rates applied to certain dates - to their benefit. Actually unbelievable. And continued ignoring of my requests for a corrected bill. Absolute worst service/company I have ever experienced. I can't warn you away from them enough.

Do not sign with these people. They are expensive and have zero customer service. Absolutlely dreadful.