After losing my gorgeous boy I couldn’t bare to sell my saddle, myself. I chose the Saddle Bank after a recommendation. I can honestly say they were professional from start to finish. Keeping in touch... Se mere
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Se, hvad kunderne siger
I have recently sold two saddles through Saddle Bank. One on commission and the other as a direct sale to them. In both instances the process was extremely straightforward. The amounts offered was mo... Se mere
A really brilliant service from start to finish. I actually got more from them that I had it listed on Facebook and eBay for! Completely hassle free and very polite and helpful staff. I would highly... Se mere
Easy, stressfree way to sell a saddle. As mine was one of the brands SB buys outright it was a quick and simple process. Saddle collected foc, receipt confirmed and payment received within the timefra... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The Saddle Bank is the worlds fastest growing and most trusted online saddle retailer. With a huge selection of over 1700 saddles in stock, both new and used, The Saddle Bank has something to suit most horses. Whether you are looking to buy, sell, or part exchange, The Saddle Bank will gladly assist. Offering a 5 Day UK trial and 9 month buy back scheme, riders are confident when buying from The Saddle Bank. This is backed by the support of the friendly saddle experts on hand to help you via email or phone.
Kontaktoplysninger
10 Enterprise Way Yaxley, pe7 3wy, Peterborough, Storbritannien
- 01733 301 488
- info@Thesaddlebank.com
- thesaddlebank.com
4,9
Fremragende
2 t anmeldelser
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Wintec saddle
I was advertising my saddle on social media for sale . The saddle bank messaged me to ask if they could send me a no obligation offer . I received the offer which I was happy with , so accepted it . This was all done via email and messages. Not once did I feel pressured into selling to them . Everything was clearly explained regarding courier collection and bank transfer payment . All I had to do was box up my saddle safely and let the courier do the rest . I got to choose which day suited me for the collection. I was kept up to date with all the process, and within a matter of days , because my saddle was exactly how I had advertised it and the saddle bank were happy , the money was in my account . It was extremely hassle free and because I knew of the business before this , I felt confident selling to them . I wouldn't hesitate to use them again . Perfect sale thank you
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Zoe,
Thank you so much for your wonderful review!
We're delighted to hear that selling your Wintec saddle with us was such a positive experience. It's great to know that you appreciated our no-obligation offer and that you never felt under any pressure to sell. We always want our customers to feel informed and comfortable throughout the process.
We're pleased everything, from arranging the courier collection at a time that suited you to keeping you updated along the way, went smoothly. It's fantastic to hear that your saddle matched the description provided and that payment was with you within just a few days.
Thank you for putting your trust in The Saddle Bank. Your recommendation means a great deal to us, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Great for easy adjustable saddles not so for bespoke/niche saddles
The customer services is very good with an easy process to have your saddle valued and sent. That said I would advise you be fastidious when photographing your saddle as I was told there was a mark on mine which I certainly wasn’t aware of and couldn’t see in my pictures.
Because my saddle was niche (pony, non adjustable) it took 18months to sell and I had to considerably reduce the price which left me with much less than I was first expecting - which was disappointing as it was barely 2 years old. Whilst that isn’t down to the Saddle Bank I do feel they could have pushed it a bit more or offered “featured” saddles.
I think for commercial, common-fit adjustable saddles this is a brilliant service but not so quick and easy for those more bespoke or niche bit at least my saddle was kept in a climate controlled environment and safely stored.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Coco,
Thank you for taking the time to leave such a detailed review and for your balanced feedback.
We're really pleased to hear that you found our customer service helpful and the valuation and selling process straightforward. We also appreciate your comments about photographing saddles carefully, as this can help avoid any surprises during inspection.
We're sorry that it took longer than expected to sell your saddle. As you mentioned, more niche saddles, particularly pony and non-adjustable models, can take considerably longer to find the right buyer than more commonly sought-after adjustable saddles. While we always work hard to market every saddle to the right audience, demand ultimately determines how quickly a saddle sells and at what price.
We're glad that you were reassured knowing your saddle was stored safely in our climate-controlled warehouse throughout the process, and we really appreciate your suggestion regarding featured saddles. Feedback like yours is invaluable as we continue to improve our service.
Thank you again for choosing The Saddle Bank, and we wish you all the best.
Best Wishes,
The Saddle Bank Team
Super easy and quick to sell my saddle
Super easy and quick to sell my saddle. A fair price paid and took the hassle out of trying to sell it privately. I would recommend and also use this service again.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Steph,
Thank you so much for your wonderful review!
We're delighted to hear that you found selling your saddle with us to be super easy and quick. It's great to know you were happy with the price we offered and that we could take the hassle out of selling privately.
Thank you for your recommendation—we really appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Very straightforward and Professional
Very simple & straightforward - they talk you through all steps of the process, offered me more than i was expecting even though i had indicated the amount on the form. Would definitely use again
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Carol,
Thank you so much for your fantastic review!
We're delighted to hear that you found the whole process simple, straightforward and professional. It's especially great to know that our team guided you through each step and that you were pleasantly surprised by the offer you received for your saddle.
Thank you for choosing The Saddle Bank and for your kind recommendation. We really appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Simple, effective service
Very easy process to sell my saddle - good communication and regular updates throughout the process - would recommend
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Jess,
Thank you so much for your wonderful review!
We're delighted to hear that you found selling your saddle with us to be such a simple and straightforward process. It's great to know that our communication and regular updates kept you informed every step of the way.
Thank you for your recommendation and for choosing The Saddle Bank. We really appreciate your support and hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
Perfect
Easy, supportive and smooth service! Always there to help when i had questions, sent our saddle in with DPD and they inspected it and processed it and money was in after a week of sending it! Perfect service and fault free, i will be doing again!
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Ella,
Thank you so much for your wonderful review!
We're delighted to hear that you found the whole process easy, smooth and supportive. It's great to know our team could answer your questions along the way and that everything, from sending your saddle with DPD to inspection and payment, was completed quickly and efficiently.
Thank you for your kind words and for choosing The Saddle Bank. We're so pleased you had such a positive experience, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Selling my saddle was made so easy from quote to payment
Selling my saddle was made so easy by Saddle Bank - fast service and payment. So easy and can highly recommend
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Carol,
Thank you so much for your wonderful review!
We're delighted to hear that selling your saddle with us was so easy from receiving your quote right through to payment. It's great to know you found the process fast, straightforward and hassle-free.
Thank you for your recommendation—it really means a lot to us. We hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
I have used the saddlebank on a few…
I have used the saddlebank on a few occasions now, having bought 3 saddles from them and more recently sold one with them. They have always been super easy to contact and deal with. My saddle sold literally the day after it was listed on their website! Super quick and easy, hassle free sale. I highly recommend them.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Rebecca,
Thank you so much for your fantastic review!
We're delighted to hear that you've chosen The Saddle Bank on several occasions, both for buying and selling saddles. It's wonderful to know you've always found our team easy to contact and that selling your saddle was such a quick and hassle-free experience.
The fact that your saddle sold the day after it was listed is fantastic news, and we're so pleased everything went smoothly from start to finish.
Thank you for your continued support and your recommendation. We really appreciate it and look forward to helping you again in the future!
Sold my saddle to them
Sold my saddle to them, simple easy process, great price offered
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Lucy,
Thank you so much for your lovely review!
We're delighted to hear that you found selling your saddle with us to be such a simple and easy process. It's great to know you were happy with the offer you received and that everything went smoothly from start to finish.
Thank you for choosing The Saddle Bank, and we hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Hassle free service.
Easy online process to follow, very happy with the quotation provided. I hand delivered my saddle to the office on the Monday afternoon and the friendly team inspected my saddle with no issues and the payment was processed on Wednesday morning. Definitely hassle free.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Amanda,
Thank you so much for your wonderful review.
We’re delighted to hear that you found our service completely hassle free. It’s fantastic to know that the online process was easy to follow, you were happy with the quotation provided, and that everything went smoothly when you hand delivered your saddle to our office.
We’re also pleased to hear that our team gave you a warm welcome, your saddle inspection was straightforward, and your payment was processed so quickly. Making the selling process as simple and hassle free as possible is exactly what we aim for, so your feedback is greatly appreciated.
Thank you again for your kind words and for choosing The Saddle Bank. We really appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Great from start to finish
From start to finish the process has been simple and everyone has been very helpful. The money was in my account on day as promised. I would 100% recommend The Saddle Bank for a hassle free way of selling your saddle.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Lauren,
Thank you so much for your wonderful review.
We’re delighted to hear that your experience with The Saddle Bank was great from start to finish. It’s fantastic to know that you found the whole process simple, our team helpful throughout, and that your payment arrived in your account on the day promised.
Making the selling process as simple and hassle free as possible is exactly what we aim for, so we're thrilled that everything went smoothly and lived up to your expectations.
Thank you for your kind recommendation and for choosing The Saddle Bank. We really appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Fabulous service
First time user of the saddle bank and a little nervous as my previous 2 saddles were all custom fit by a saddle fitter. I was so impressed by the choice and range. I knew what I was looking for and so the the filter tool was super helpful. Delivery was as scheduled and the quality of the saddle exceeded my expectations.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Kim,
Thank you so much for your wonderful review.
We’re delighted to hear that your first experience with The Saddle Bank was such a positive one. It’s fantastic to know that, despite feeling a little nervous after previously having custom-fitted saddles, you found our wide choice of saddles and the website's filter tool so helpful in finding exactly what you were looking for.
We’re also pleased that your saddle arrived as scheduled and exceeded your expectations in terms of quality. Making the buying process as simple and hassle free as possible is exactly what we aim for, so it's wonderful to hear everything went so smoothly.
Thank you again for your kind words and for choosing The Saddle Bank. We hope you enjoy many happy rides in your new saddle, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
AVOID SENDING YOUR SADDLE HERE
AVOID SENDING YOUR SADDLE HERE! I set a saddle to this company in very good condition. I took before photos and videos before it went, which are dated, as is the cctv footage of DPD picking it up to show that shortly after the videos the saddle was shipped. Following an inspection, the saddle bank did not wish to sell and returned the saddle. When the saddle arrived back, there was significant damage to the leather which I photographed immediately and lodged a complaint with the company. The lack of responsibility taken by the saddle bank is horrendous. I imagine the saddle has been damaged during testing and their only evidence sent to me was cctv footage of it being packed which was grainy and the saddle had its cover on it so could not show the condition whilst being packed. I am shocked that a company handling other people possessions do not take before photos prior to repacking. They have now left me with a damaged saddle which will now have to be discounted if I wish to sell it privately. They have simply washed their hands of responsibility over this. My best guess is that it has been accidentally damaged and they are trying to cover this up by playing ignorant. The box it came back in was completely undamaged which I sent a picture of to the saddle bank so I doubt it was damaged during transit. It is sickening to treat customers in this manner when you have been trusted with expensive and valuable items that people have worked hard to afford.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Sophie,
We're very sorry to hear how disappointed you are and for any stress or inconvenience this situation has caused.
The reason we were unable to proceed with your saddle was not due to its cosmetic condition, but because our inspection identified significant creaking within the tree. As we explained at the time, this is something that must be thoroughly investigated before the saddle is sold or used again, as it could indicate a structural issue and therefore a potential safety risk.
We receive thousands of saddles into our workshop every year, and while we are able to accept the vast majority, we do occasionally have to reject saddles where we have concerns about the integrity of the tree. Had we been satisfied that the tree was sound, we would have been more than happy to accept the saddle into stock.
With regards to the scratch you have highlighted, we take the utmost care with every saddle entrusted to us and would never knowingly return a saddle with damage. The CCTV footage we provided was intended to demonstrate the care taken during our packing process before the saddle left us. Unfortunately, as the saddle was covered for protection during packing, it cannot verify the cosmetic condition at that stage.
We completely appreciate that this has been frustrating for you. We are genuinely sorry that you feel we have let you down on this occasion.
Our offer remains open. If you have the saddle professionally inspected and the tree is confirmed to be structurally sound, we would be happy to purchase the saddle outright from you at the agreed price.
We always aim to do the right thing by our customers and would welcome the opportunity to resolve this matter positively.
Couldn't recommend saddle bank enough…
Couldn't recommend saddle bank enough for there customer service both online and over the phone, they helped me find the right saddle which suited my horse perfectly, it came within a matter of days and was just as described, if your looking for a saddle they have all different saddles to suit all budget
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Diane,
Thank you so much for your wonderful review.
We’re delighted to hear that you had such a positive experience with our customer service, both online and over the phone. It’s fantastic to know that our team helped you find the right saddle for your horse, and that it arrived within just a few days and was exactly as described.
Making the buying process as simple and hassle free as possible is exactly what we aim for, so we're thrilled that we could help you find the perfect saddle. We're also pleased that you found our wide range of saddles suitable for different budgets.
Thank you for your kind recommendation and for choosing The Saddle Bank. We hope you and your horse enjoy many happy rides together, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
I have recently sold and brought a…
I have recently sold and brought a saddle with the saddle bank, it was quick easy and the team were always on hand to help! I brought a deep seat elevation bates saddle and it was exactly as described and I love it!! Definitely recommend!
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Paige,
Thank you so much for your wonderful review.
We’re delighted to hear that you recently both sold and bought a saddle with The Saddle Bank and that you found the whole experience quick and easy. It’s fantastic to know that our team was always on hand to help and support you throughout the process.
We're especially pleased that your Bates Deep Seat Elevation saddle was exactly as described and that you’re loving it! Making the buying and selling process as simple and hassle free as possible is exactly what we aim for, so your feedback means a great deal to us.
Thank you for your kind recommendation and for choosing The Saddle Bank. We hope you enjoy many happy rides in your new saddle, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Great company to deal with
Great company to deal with, the whole process was simple and straightforward for both saddles I have sold through The Saddle Bank.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Arantxa,
Thank you so much for your wonderful review.
We’re delighted to hear that you've had such a positive experience selling both of your saddles through The Saddle Bank. It’s fantastic to know that you found the whole process simple and straightforward on each occasion.
Making the selling process as simple and hassle free as possible is exactly what we aim for, so it's especially rewarding to hear that we've been able to provide a consistently positive experience.
Thank you for your continued support and for choosing The Saddle Bank to sell your saddles. We really appreciate your recommendation and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Very quick reliable service ..Easy to…
Very quick reliable service ..Easy to send our saddle and recieved payment within a few weeks..Highly recommend
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Clare,
Thank you so much for your wonderful review.
We’re delighted to hear that you found our service quick and reliable. It’s fantastic to know that sending your saddle to us was easy and that you received your payment promptly once it had sold.
Making the selling process as simple and hassle free as possible is exactly what we aim for, so we're thrilled that everything went smoothly from start to finish.
Thank you for your kind recommendation and for choosing The Saddle Bank. We really appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Competitive price and great communication
Competitive price. Easy collection service of my saddle. Great communication throughout. Much easier than selling privately!
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Indie,
Thank you so much for your wonderful review.
We’re delighted to hear that you were pleased with the competitive price we offered for your saddle and that you found our collection service easy and convenient. It’s fantastic to know that our communication kept you informed throughout the process.
Making the selling process as simple and hassle free as possible is exactly what we aim for, so we're especially pleased to hear that you found it much easier than selling privately.
Thank you for your kind recommendation and for choosing The Saddle Bank. We really appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Generally happy
I was not informed when my saddle was sold - I by chance called up . The service has been however adequate and my saddle has sold
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Georgina,
Thank you so much for your review.
We're pleased that your saddle sold successfully, but we're sorry to hear that we didn't let you know as soon as it had sold. We understand how important clear communication is throughout the process, and we're sorry that on this occasion we fell short of the standard we aim to provide.
We appreciate you recognising that the service was otherwise satisfactory, and your feedback is invaluable as it helps us improve our service for future customers.
Thank you for choosing The Saddle Bank, and we hope we'll have the opportunity to provide you with an even better experience in the future.
Best Wishes,
The Saddle Bank Team
Great experience and really quick…
Great experience and really quick payment
Highly recommend
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Saddle Bank
Hi Tracey,
Thank you so much for your wonderful review.
We’re delighted to hear that you had such a great experience with The Saddle Bank. It’s fantastic to know that you were pleased with how quick the payment process was.
Making the process as simple and hassle free as possible is exactly what we aim for, so we're thrilled that everything went smoothly for you.
Thank you for your kind recommendation and for choosing The Saddle Bank. We really appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.