ThermoSphere Anmeldelser 

175
TrustScore 4.5 ud af 5

4,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Since becoming a Thermosphere stockist we've never looked back. The team (Alaska, Travis, Damian, Quiana and Rhylan to mention) have always offered excellent service, offering excellent product... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Amazing customer service and tech support! Best I've come across in the business - shout-out to "Sam", which more folk were as knowledgeable, customer & product care focused and patient as you!!

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The thermostats were fitted, new, by our electrician and all seemed fine. However, shortly after all three failed. I got in touch with Thermosphere and they were very helpful, suggesting ways to sor... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I recently purchased the below model of electric radiator, and I have been blown away with it. The ease of setting it up on the radiator on the 'Comes as standard' app was a doddle and it... Se mere

Virksomhedsoplysninger

  1. Leverandør af varmeudstyr
  2. Leverandør af byggematerialer
  3. Producent

Skrevet af virksomheden

ThermoSphere is a British-based manufacturer of electric heating systems, trusted by installers and tradespeople across the UK since 1998. With British manufacturing at the heart of everything we do, we design and produce reliable, high-performance electric heating products that are straightforward to specify, quick to install and built to last — helping reduce issues on site and avoid callbacks. Known as the installer’s brand of choice, ThermoSphere combines proven electric heating expertise with smart, forward-thinking technology to deliver systems that work seamlessly in real-world installations. From electric underfloor heating to intelligent controls, our products are engineered to save time on site while delivering efficient, dependable performance for end users, with fast quote turnaround to keep projects moving and local reseller availability ensuring next-day access to products without selling direct. We support the trade with clear technical guidance, 24/7 UK-based support and products designed to make every installation simpler and more profitable. By making electric heating easy, ThermoSphere helps installers deliver comfortable, energy-efficient spaces with confidence — today and into the future.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

175 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(175)

59 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Thankyou so much

Thankyou so much, as a frontline worker I was donated a box of hand sanitizers. Which I have given out to my fellow nurses and even my Postman. Thankyou for you thinking of us and keeping us safe in this current climate, your kindness won't be forgotten!

6. april 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Hey Abi,

That's such great news that not only are you enjoying it but you've actually passed it on to others! These are the things which we love to hear most, so thank you for sharing this with us. Please let us know if you or others you know are in further need. Thank you for everything you do.

Kind regards,

Rob

Bedømt til 5 ud af 5 stjerner

Needed some technical support on my…

Needed some technical support on my underfloor heating and the technical support team couldn't of been anymore helpful. A big thank you to Megan for answering my questions.
A great product.

17. marts 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Hello!

Thank you for your time and feedback. This has been passed onto Megan personally. Really pleased your technical issue was sorted. Stay safe and stay warm! (I'm sure you will :))

Thanks

Rob

Bedømt til 5 ud af 5 stjerner

Spoke with the sales and technical team…

Spoke with the sales and technical team several times over several months whilst our house build and wet room ongoing
Excellent support and advice relating to the best product for our wet room needs. Following difficulty sourcing product locally, additional advice offered on putting outlets in touch with Thermosphere for product availability and a quick turn around. Thermosphere then confirmed the advice they had then subsequently offered to 3rd party to ensure my order was complete and accurate for installation needs.
Brilliant service

2. marts 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Hello Mr Gould,

Great to hear that you are pleased with the service you received. We are always here for any questions or advice which you may need.

Ps. We hope you enjoy the use of your new room!

Kind regards

Rob

Bedømt til 5 ud af 5 stjerner

best underfloor heating supplier in the uk if not planet earth

I would just say many many many thanks to lirona and megan and jodie and kelly and vinny for all your help over the years, With your help and great product knowledge our company has grown stronger each year and now we are a major player in the underfloor heating world. Again I can't thank you all enough. The service is next day and always in stock and manufactured at the highest level and at a unbeatable price, your marketing is great and with your support makes you one of the best in the market, well done and look forward to our future

25. februar 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Neil, you're a legend! (and thanks to the rest of your team for being such excellent customers!)

It's kind words like this which let us know we did the right thing getting into the electric heating industry! We share these reviews over our internal communications and this one was met with a rapturous response all round, so thank you! You put a smile on a lot of faces.

Thank you Neil

Bedømt til 5 ud af 5 stjerner

Excellent team

Excellent company to deal with, jodie and lirona are excellent in the sales team very friendly and knowledgeable.

25. februar 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Hey Scott,

We enjoyed dealing with you too! Thank you for your kind words. We look forward to dealing with you again.

All the best!

Bedømt til 5 ud af 5 stjerner

Excellent products and after sales support

Following installation of these smart radiators, the customer services support was patient and very helpful. They took me step by step through the programming process and then again for me to write it down. No regret buying these radiators.

17. februar 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Hello Sandra,

Really pleased that you are happy with your radiators, we trust they are serving their purpose in your home! Don't hesitate to ask us for help at any point, if required!

Many thanks

Bedømt til 1 ud af 5 stjerner

Excessive force !!!

Just had a reply to an email sent by my suppliers for a cracked glass to the control an SCP-W-01
it is said that excessive force must be the issue, sorry to disagree, but no excessive force and the control does not sit onto the housing very well, possibly its just a one off, but to be so dismissive was not a great experience

14. februar 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Alan,

I am sorry that we have made you feel strongly enough to leave a review based on this experience. We prefer the term ‘accidental damage’ and will make sure that all of our team are using this term in future. – The last thing we want to do is create an issue for you, your customer or your supplier.

We do however have a returns process which is designed to flag up genuine product faults. Every single product that is returned to us (and there isn’t many, honestly) is inspected and tested. The decision is then taken whether it is a manufacturing defect or accidental damage. In this case the product has not been returned to us because based on the return pre-check photos, this thermostat has been damaged during installation and as a result doesn’t qualify for a refund or replacement under our warranty process.

We totally appreciate that this is really frustrating but we do stand by our policy and the decision made in this case. Once again, I sincerely apologise for the offence caused by the wording of the email response. Please be assured that this is never our intention and the rest of our reviews hopefully serve as a testament to our commitment to excellence in product quality and customer service.

We are happy to discuss this further with you, please feel free to get in touch directly.

Bedømt til 5 ud af 5 stjerner

5 Star

Great company, pleasure to deal with and always get top service.

13. februar 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Fantastic to deal with you too Ben!

Have yourself a fine day

Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service. Very helpful staff. Great Knowledge. Wonderful biscuits!!!

7. februar 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Thank you Ross!

Glad you like the biscuits too! They're a culinary favourite in the ThermoSphere HQ - great to know its not just us!

Thank you.

Bedømt til 5 ud af 5 stjerner

Friendly & helpful

We have been selling Thermosphere for a good number of years now and they are always very helpful, particularly when getting us out of a jam. I've just spoken to Jodie, who has assisted me with one such problem and she couldn't have been more friendly and helpful. Always a pleasure.

7. februar 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Hi!

Thank you for your message, time and continued custom over the years. Great to hear that your issue was resolved to your liking!

Many thanks

Bedømt til 5 ud af 5 stjerner

have a contact that can resolve any…

have a contact that can resolve any issue is a great benefit to us as a Company.
the person that I would call on is Jodie. pleasant , charming and helpful all rolled into one

thanks Jodie for your Service

AndyS
Chris Stevens Ltd

6. februar 2020
Uopfordret anmeldelse
ThermoSphere-logo

Besvarelse fra ThermoSphere

Hello Andy,

Thank you for your comments, I have let Jodie know of your kind words, and she is looking forward to the next time you speak!

Thank you.

Bedømt til 5 ud af 5 stjerner

£50 Amazon Voucher- Thank you Thermosphere!

Following my review last month I was so happy when I got a phone call to say i had won a £50 amazon voucher. Thank you so much Thermosphere! Good luck everyone for this month :)

6. februar 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Hello Annie,

You are most welcome! :)

Bedømt til 5 ud af 5 stjerner

Excellent Service

Excellent Service - Would highly recommend. Was a very urgent order handled with efficiency

6. februar 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Hi Liam,

Thank you for your review, really pleased that you were so satisfied with everything. Thanks!

Bedømt til 5 ud af 5 stjerner

Brilliant company to use

Brilliant company to use, very helpful. Lirona is very fast answering your questions.
polite and friendly company

5. februar 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Thank you for your time and comments, Raj.

I have personally passed your feedback onto Lirona :)

Bedømt til 5 ud af 5 stjerner

I found the sale person extremely…

I found the sale person extremely helpful as I did not have any knowledge about the product prices or codes of what I needed
I will use them again and would recommend them to family and friends

24. januar 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Hello Dee,

Very pleased that you are happy with our products and service. And thank you in advance if you do recommend us :)

Take care and we'll hopefully speak to you again soon!

Bedømt til 5 ud af 5 stjerner

what a star (Vinny Rana) really helped…

what a star (Vinny Rana) really helped me out with a order.
he was really happy polite a major helpful saved our bacon
100 % will be using them again,
thank you
HGT construction limited

15. januar 2020
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Hello

Thank you for your time and comments! We have passed this review onto Vinny and shared it across the company, so you've made him really pleased :)

Look forward to speaking with you again soon!

Bedømt til 5 ud af 5 stjerner

one of the best companies i have worked…

one of the best companies i have worked with . i have been selling underfloor heating with this company for a number of years .
i am very impressed with the company its staff and product .
it is rare to find a company that goes the extra mile for its customers
always polite on the phone always willing to help .
i would recommend them to anyone with total confidence
please keep up the good work you guys make it very easy to get the job done .

10. december 2019
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Hello Paul,

Thank you for your kind comments.

We are so happy that you are satisfied with us, it has been a pleasure dealing with you too.

Thank you!

Bedømt til 5 ud af 5 stjerner

UFH MERCHANT IN GUERNSEY

Excellent company to deal ,
Quick response time ,
2nd to none delivery service .....

Great partner to work with.

29. november 2019
Uopfordret anmeldelse
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Besvarelse fra ThermoSphere

Thank you for your review Nigel.

We echo "great partner to work with", back at you :)

Bedømt til 5 ud af 5 stjerner

Excellent service

I had to write a review to express how helpful Robin was when I called as my underflooring heating in my bathroom suddenly wasn't working. Robin was patient and very knowledgeable on the product and talked me through what I needed to do in order to get my system up and running again. Given we are now in winter and without the underfloor heating my bathroom tiles are freezing I was most appreciative. I can't thank Robin enough for his help.

26. november 2019
Uopfordret anmeldelse
ThermoSphere-logo

Besvarelse fra ThermoSphere

Hello Sharon,

Thank you so much for taking the time to share your experience. I have passed this onto Robin :) I am really pleased that you are satisfied.

Enjoy the winter!

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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