The Retro Store Anmeldelser 278

TrustScore 2.5 ud af 5

2,3

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Similar experience some others. I subscribed and received records for awhile. Selection was good at first. A bit off the mark after that. And then the records stopped. Took me awhile to realize it. Wh... Se mere

Bedømt til 5 ud af 5 stjerner

The magazines come through somewhat erratically, bit like double decker buses, but they are brilliantly packaged, individually wrapped with card reinforcement and are a collectors dream. Except I'm... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I agree with previous post - the company are either incompetent or scammers. I paid over £100 for a three month subscription before Christmas. I did receive a package of three records that were absolu... Se mere

Bedømt til 5 ud af 5 stjerner

Did a gift vinyl box for my husband (who, I feel necessary to mention, works in the music industry and has a REALLY difficult and acquired taste in music; owns over 4000 vinyls, and loves music im... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Musikbutik

Oplysningerne kommer fra forskellige eksterne kilder

A monthly subscription box service for hand-picked vinyl records, cassette tapes, video games and comic books.


Kontaktoplysninger

2,3

Under middel

TrustScore 2.5 ud af 5

278 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

Well impressed

I was really impressed when I opened my box of retro joy. I got 3 boxed Mega Drive game all individually sealled in plastics sleeves and in very good condition.

Unfortunately I already own 2 of the games but they werent to know that and the ones from Retro Store are in better condition anyway.

I thought it was good value and am really looking forward to see what I get next time

28. januar 2021
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Besvarelse fra The Retro Store

Thanks so much for the kind words Chris- happy gaming (and thanks for mentioning the wrapped games, its one of my favourite wee parts of the full process!)

Peter @ The Retro

Bedømt til 5 ud af 5 stjerner

Excellent

Excellent, excellent, excellent! One of the best things I've ever done is sign up to The Retro Store. Each month I get very pleasantly surprised with my Retro box. Absolutely love it!!

28. januar 2021
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Besvarelse fra The Retro Store

Thank you so much for the kind and lovely words! Enjoy your packages; thanks for your support and business!

Peter @ The Retro :)

Bedømt til 5 ud af 5 stjerner

Bought some Vinyl's for my boyfriend…

Bought some Vinyl's for my boyfriend for Christmas, he absolutely loved the choices that were picked for him and impressed with the quality of them to the extent that he will be a regular buyer. Thank you

28. januar 2021
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Besvarelse fra The Retro Store

Hey Sharon- I'm so happy to hear the records went down a treat. Happy spinning and dancing to your new (old) tunes!

Peter @ The Retro

Bedømt til 5 ud af 5 stjerner

Delighted!

Received a trial box for my birthday and was delighted to find some new artists I'd never listened to. Went ahead to get a year's worth! Great value and a great idea for presents.

28. januar 2021
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Besvarelse fra The Retro Store

Hey Jamie- absolutely delighted to hear this! Welcome aboard- happy spinning your new monthly drop of tunes.

Cheers - Peter @ The Retro!

Bedømt til 1 ud af 5 stjerner

Not for a serious record colletor.

This is not for a serious or novice record collector by any means. My wife got me a one month subscription at $61. The average cost of the used records in that box were $2 to $6. An artist no one has heard of from the 60s, and two mass produced artists with releases past their prime in 1980. I expect more shopping in thrift stores. Do not waste you money here. Go to a sticks and bricks shop struggling to make it.

27. januar 2021
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Besvarelse fra The Retro Store

Hi Michael,

Absolutely gutted to hear this. As we're in the UK, the cost to ship to the states ultimately plays a huge part in the value of the records received, with a ticket price of £29.95 with free domestic shipping. In saying that, we ourselves pay more than the prices you've mentioned per record- leaving me concerned with what you actually received.

Can you reach out to us and I can take a look and get this fixed? We had no communication from you, and so no opportunity to make it right. As a small business ourselves, giving us the opportunity to resolve this for you would help us out too.

Thanks

Bedømt til 5 ud af 5 stjerner

Seriously great fun

Seriously, always terrific support and something to make you smile inside each delivery

23. januar 2021
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Besvarelse fra The Retro Store

Thank you James- delighted to hear that! Enjoy your bundles of music :) Happy spinning!

Bedømt til 1 ud af 5 stjerner

Awful

Awful.
They clearly don’t think about what you’ve written about the things you listen to. Also two of the 3 records I was sent were so cheap they were paper thin and don’t even hold their shape! One was even marked ‘demo only not for sale!’
I said I liked Alice in chains as an example. I got sent Dr Hooks Greatest Hits!
I collect records, I don’t want represses of Dr Hooks greatest hits!

22. januar 2021
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Besvarelse fra The Retro Store

Hey Jacob-

Thanks for your message. I'm sorry to see you felt what you received was such poor value. We hand categorise every LP which comes into our studio according to Discogs genres, and this is then matched against the taste options available when you sign-up. Alice in Chains would fall under heavy rock, or metal- which isn't an option currently in our service. However, you would have been sent 70s and 80s rock, which it sounds like you received.

I don't doubt that we can make this right for you. Whether that's by tailoring your box tastes more accurately- or if we're not a good fit, providing a full refund. As a record collector myself, I didn't build this service to replace crate digging, but to compliment it, and in many ways get folk listening to things they wouldn't grab when in a store. That's not to say I don't understand your frustration getting Dr Hook when you asked for Alice in Chains. Two different ends of the spectrum for sure.

I have sent you an email requesting the full contents of LP's you received, so I can get this resolved from a tastes point of view (make sure it matches up), follow up on the demo only mark you mentioned, and generally look at why this went so wrong for you.

I hope to hear from you soon to make this right.

Take care-

Peter @ The Retro

Bedømt til 5 ud af 5 stjerner

So far this has been super exciting!

So far this has been super exciting and going by the reviews, I am really looking forward to see what I receive, even if its something I don't know I'm sure I'll be happy any way, thank you for having such an amazing company! I'm sure I wont be disappointed!

15. januar 2021
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Besvarelse fra The Retro Store

Thank you so much for the kind review, Rebecca! Enjoy your boxes. Take care!

Peter @ The Retro

Bedømt til 5 ud af 5 stjerner

Got off to a bad start when I joined…

Got off to a bad start when I joined the retro, joined on the 3rd of December, money was taken from my account the very next day. Hogmanay came and hadn't received anything, not even a txt message keeping me up to date with my delivery. I accessed my account and noticed my order was on hold, I contacted retro and they sorted everything out. I received my albums plus they threw in an extra one for the inconvenience. Very happy with my first batch, looking forward to many more. Thanks.

14. januar 2021
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Besvarelse fra The Retro Store

So happy to see we got this turned around for you Anthony- happy spinning. Thanks and take care!

Peter @ The Retro :)

Bedømt til 1 ud af 5 stjerner

Looking forward to receiving the games.

Looking forward to receiving the games......

Much frustration later and sadly nothing ever did arrive. I did eventually get a full refund. So at least that's a plus. A shame really I was really excited about this service.

2. januar 2021
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Besvarelse fra The Retro Store

Happy gaming when they arrive- thanks for the support and business! Take care-

Peter @ The Retro :)

Bedømt til 5 ud af 5 stjerner

This was my last box on personal…

This was my last box on personal reasons! But I have to say that all the boxes/ records that I have had through out the year have been spot on. Which has helped my collection no end. So many thanks and would recommend them . So please sign up and have some great records to your collection like I have. Many thanks Retro Records .

26. december 2020
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Besvarelse fra The Retro Store

Thank you for the extremely kind and generous review(s) Tommy. All the best & thanks for the business and support.

Take care-

Peter & The Retro Crew

Bedømt til 5 ud af 5 stjerner

This is a fantastic business. Five stars

This is a fantastic product. Love it. I have ordered a subscription and a gift box for my husband

It arrived promptly, and as he is such difficult person to buy for, pleased to see his reaction

There was even a bonus gift inside. Thankyou

I have never seen him so pleased with a gift in 30 years (if ever) and already plan to renew another Subscription for him

Somehow my original five star review appears as one star, it seemed to default to one. I was sad about this. So I would like to re enter my review as I feel so strongly about how good this business is, down to the tiniest detail

I will try and correct the previous star rating

Thanks Retro so much, and look forward to continuing business

24. december 2020
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Besvarelse fra The Retro Store

Hi Sharron,

Thank you so much for the kind words. It's great to hear- and good to know we're on the right tracks!

Take care & all the best for 2021!

- Peter & The Retro Crew

Bedømt til 5 ud af 5 stjerner

Great choice of vinyls

Had first delivery a couple of days ago. Not used yet as it’s a Christmas pressie for my hubby but what a fantastic choice of vinyls. My hubby is going to so pleased.
Great service

19. december 2020
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Besvarelse fra The Retro Store

Thank you so much for the kind words Tina- take care & all the best :)

- Peter & The Retro Crew

Bedømt til 1 ud af 5 stjerner

Absolutely loved the vinyls we…

Absolutely loved the vinyls we recieved. We appreciated the personal touch and look forward to the next delivery

This was a surprise gift for my husband and he is very difficult to buy for normally

However, he.could not hide the smile on his face. Jackpot! We cannot wait for the next delivery. Great fun. He commented on the personal handwritten message included in the gift packaging. He asked me if they were my words. And they were.thanks for the personal touch.

18. december 2020
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Besvarelse fra The Retro Store

Hi Sharron-

Thank you for the great review, despite the mistake on the star rating! So happy to hear the records are going down a treat. Happy spinning!

Take care-

Peter

Bedømt til 1 ud af 5 stjerner

Compilation is a no-go

With my very first box I received 2 compilations, and on the basis of my experience this choise showed lack of interest during the process of choosing the titles for your client. Besides the feeling that compilations lack often of creative engagement from side of the artist (why or why not, it's not important to be discussed here), in my personal case I got these two titles: Stevie Wonder_ love songs and Puccini_ Masterpiece classical. The first one (only the title gave me goose-bumps instantenously after the sad discovery) is something that someone (your old, ill oncle? your mother?) would have got maybe for christmas as an improvised present: why should someone collect different tracks from the glorious Mr Wonder's carrier just to put together songs, that are talking about love??. They come from different ages and they have been played with different music style: compilation sounds just "wrong" and that's a common thing by many music compilations. The second one is a miscellaneous of Puccini compositions taken from unknown concerts, played by unknown orchestras, conduct by unknown conductors. and singers (Bootlegs give no informations about it). Then why did you choose something like this? Who collected together these recordings showed no respect at all for the people who played and interpreted Puccini's music. Third cassette is an album by the british Prog Band Sky; they don't really play my kind of prog music. I think, that there were bands all over Europe that played more interesting prog music, but it's just a matter of taste. These are all little (or less little) details, which are, in my opinion, worthy to be considered during the search for the right title, and this kind of attention should be expected from a commercial activity that grounded their economical success on the magnificent past ages of the music industries. Resuming, on the basis of my experience compilations are a no-go.

18. december 2020
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Bedømt til 1 ud af 5 stjerner

Amazing Idea, terrible execution

Amazing Idea, terrible execution.

isn't proactive telling customers about shipping delays, tracking information doesn't actually track the shipment until its been delivered and items arrived dirty and dusty.

Will not recommend to friends and family.

18. december 2020
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Besvarelse fra The Retro Store

Hi Richard,

Sorry to hear that you had a poor experience with us.

We ship UK orders weekly, and it was just the week you ordered which were delayed a few days so we could prioritise International orders, which were due imminently from Royal Mail to arrive in time for the holidays. We then shipped all UK orders afterwords, and still early compared to our usual shipping schedule (Vinyl typically ships on the 19th of each month).

We use Royal Mail 2nd Class for shipping parcels, which as you say doesn't track fully- only updates when a delivery attempt has been made, so if its with a neighbour or at the depot- you'll know!

Finally, items dirty and dusty doesn't sound right. We have a record cleaner we use for any private collection purchases and have agreements in place with record stores for a level of goods when we purchase.

I can totally empathise with why you've given this poor review, however much of it was to do with the time of year and a service Royal Mail provide- which sadly only exacerbated your issues.

I will reach out to you directly to see what items arrived, and have some replacements dispatched free of charge.

All the best for 2021, thank you

- Peter & The Retro Crew

Bedømt til 5 ud af 5 stjerner

Love'em

Love the concept that The Retro Store is doing, I cannot be happier with my retro games! I hope they are going to continue their business for years to come, because they are the only retro game mystery box company that operates in the EU.

7. december 2020
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Besvarelse fra The Retro Store

Thanks for the kind words- and the support and business. Happy gaming!!

- Peter & The Retro Crew

Bedømt til 4 ud af 5 stjerner

Pleasantly surprised.

Pleasantly surprised.
With not knowing in advance what you're going to get in each box you have no idea what to expect when opening it. This is the perfect chance to try artists and types of music that you would not normally listen to. The quality of the vinyl itself is very good, just needed a little wipe over which is understandable given the age and that it is used. I have played two out of the three this month and so far they play fine. I think I'll be playing one of the albums I have received quite a lot, it's a great one! Looking forward to next month's box and the further surprises that await.

7. december 2020
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Besvarelse fra The Retro Store

Thanks for the kind words Alan- and the support and business. Take care & happy spinning :)

- Peter & The Retro Crew

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