The Retro Store Anmeldelser 278

TrustScore 2.5 ud af 5

2,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Similar experience some others. I subscribed and received records for awhile. Selection was good at first. A bit off the mark after that. And then the records stopped. Took me awhile to realize it. Wh... Se mere

Bedømt til 5 ud af 5 stjerner

The magazines come through somewhat erratically, bit like double decker buses, but they are brilliantly packaged, individually wrapped with card reinforcement and are a collectors dream. Except I'm... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I agree with previous post - the company are either incompetent or scammers. I paid over £100 for a three month subscription before Christmas. I did receive a package of three records that were absolu... Se mere

Bedømt til 5 ud af 5 stjerner

Did a gift vinyl box for my husband (who, I feel necessary to mention, works in the music industry and has a REALLY difficult and acquired taste in music; owns over 4000 vinyls, and loves music im... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Musikbutik

Oplysningerne kommer fra forskellige eksterne kilder

A monthly subscription box service for hand-picked vinyl records, cassette tapes, video games and comic books.


Kontaktoplysninger

2,3

Under middel

TrustScore 2.5 ud af 5

278 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Retro is tops

The team at Retro are all great, super, helpful and fixated on sorting out any issues. They were really quick to reset my choices so that now I’m getting the surprises I always hope for in the third week of the month. All that and Wham bars, too. What’s not to like????

26. marts 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Massive disappointment received my…

Massive disappointment received my first 3 vinyls one double album had one vinyl completely missing and the album other was so badly scuffed and scratched it was totally unplayable. One of the other vinyls also had a scratch one side running almost the complete length of the record. Definitely not checked the products before putting them in the plastic sleeves and sending them out. Have offered to send additional records out with next months records so will wait and see if they’ll be any better hopefully it was a case of me being unlucky.

20. marts 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

So far Great!

So far Great!

I've had 5 boxes so far and each has included a really wide and interesting selection of music I didn't think I'd be into but have loved!
Most of the records are in great condition, one or two have had the odd issue but easily cleaned out and playing nicely now.
There's a swap-shop I haven't used yet for anything that you don't like.
Service has been excellent. if there's been delays they've been very honest about it and never anything dramatic.
overall really impressed.

16. marts 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

This is absolutely terrible I bought a…

This is absolutely terrible I bought a 6 month subscription and have only received one out of three boxes. I have emailed repeatedly and asked them to call me and sort it out and heard nothing from anyone! I spent a lot of money on this as a present for my brother and it’s starting to look like it’s just a rip off! 😡

13. marts 2021
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Good customer service made up for slightly disappointing experience

I was originally quite disappointed with the records I received as one wasn't from my selected genres, but after receiving them and posting a review I was offered to return them for a full refund.

I also was unable to cancel my subscription through the website which was frustrating, but after contacting them they immediately cancelled it for me.

Overall I am happy with the customer service.

12. marts 2021
Uopfordret anmeldelse
The Retro Store-logo

Besvarelse fra The Retro Store

Hi Tom-

I’m a little gutted that this is the first time I’m hearing about these issues, and instead a one star review has been posted instead. Truth told, we wouldn’t be in business is ours was sending out records worth a fraction of the subscription. At the same time, vinyl is a secondhand market so the subscription box market for these items won’t have the same return as you would find in other industries.

In any case, a poor condition record would be exchanged; as would a poor value record. The main crux of the issue here is we paid more than £9.15 for the records themselves, given our average buying cost.

I’ll be in touch directly to sort out a full replacement and set you straight. I’m sorry these records got their way out to you.

Speak soon-

Bedømt til 5 ud af 5 stjerner

Signed up for a retro games…

Signed up for a retro games subscription at the start of February. I had a bit of confusion about when I would receive my first box, but it has arrived now so all good. The selection of games was great, a good variety across a number of systems. All good condition, and the games that are boxed also have manuals. Just waiting on my second box now. Had an email this week to advise it will be delayed, but hopefully it will be worth the wait.

4. marts 2021
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Meh it's okay, hopefully time will tell...

Only had the one box so far but I felt of fell short of the mark, I guess musical taste is subjective, and one person's rock is another ones pop, shame therevis no service for returning bum records other than Facebook which is a platform I hardly ever use, would rather there was a return policy where you could swap it for a record from a selection for instance. Will see how the next one goes if it improves I'll keep it up if not I think I shall cancel.

2. marts 2021
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Great fun

I really look forward to receiving my vinyls every month. They are expertly picked, selecting really top examples of my chosen genre/s.
Beats sifting through boxes and boxes of vinyls in a shop or market. Great fun, would recommend

26. februar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Reliving my youth !!!!

Only just joined The Retro through recommendation from a friend and was absolutely delighted with my first delivery of vinyl. I look forward to my next delivery and my Saturday night listening to my new records!! Thank you everyone xx

25. februar 2021
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Issues with what I received/ but satisfactory reply

My experience was a follows:

Forest fire- Staring at the X

Definitely fits the alternative indie category and I enjoyed the record.

Suzanne Vega - Suzanne Vega

Definitely fits the folk category. And I love Suzanne Vega deeply. Only problem is I already have the exact record. ( Only Suzanne Vega record I have) I put a message on the group on Facebook. I expected Peter to reach out to me with a possible solution. I would have thought that we could maybe do a cheeky swap if he has another Suzanne Vega in stock. Unfortunately there was no response from Peter at all. Just everyone else saying tough luck. Unfortunately I hated the third record. So getting a record that is the same means I paid 30 quid for only 1 record I can use and enjoy. This has caused me to consider ending my subscription. I still have a few days. But will most likely end it.

Richard Rogers - Can't Stop

The average price for this record is 1.49 on discogs. I honestly can't think of any person I have ever met who would like this record. I can see other people in the group who received it are trying to get rid of it. Although Amazon puts it in dance electronic category. To honestly call this electronic is a stretch. It's really r and b singing over keyboards and is a bad representation of Chicago House. And I hate Chicago House. I mean when you consider all the real electronic music you could probably find for cheap. This is a real joke!! It really is for the bin in the back allotment of the record store. And it does make a mockery of the tastes of your subscribers.

One last thing I would like to add. Is I don't understand why there is a lack of 90s rock in the categories. Or differentiation between rock/ indie/alternative/ electronic for each decade. Surely making this distinction will give more people what they really want. Or at least closer to the realm of what they need.

I enjoyed the first box you sent me. It seemed to have value. And I was able to excuse the wild card record. But the value I got out of the last box was quite pithy I'm afraid. Not worth the 30 quid unfortunately.

Thanks for listening :)/
__________________
I'm updating the above review and changing from 2 stars to 4 as I was very pleased with the response from Peter and looking forward to the amends he offered. Also appreciate the personal messages and personal touch.

25. februar 2021
Uopfordret anmeldelse
The Retro Store-logo

Besvarelse fra The Retro Store

Hey Adrian-

Sorry to hear things aren’t up to par for you. I hope you’ll allow me the chance to fix this where we can.

“My experience was a follows: Forest fire- Staring at the X Definitely fits the alternative indie category and I enjoyed the record.”

Awesome! Glad that one hit the mark.

Suzanne Vega - Suzanne Vega Definitely fits the folk category. And I love Suzanne Vega deeply. Only problem is I already have the exact record.

Sorry I didn’t get back to you sooner on this. Truth told, our policy is not to offer swaps (from our end at least) for stuff that you like and is on point. We sent you something you like and we have no way of knowing what’s in your collection. That’s where the Swap Shop would serve to allow you to swap with another member; and I just allowed that chat to flow thinking it was appropriate.

Unfortunately I hated the third record. So getting a record that is the same means I paid 30 quid for only 1 record I can use and enjoy. This has caused me to consider ending my subscription. I still have a few days. But will most likely end it. Richard Rogers - Can't Stop The average price for this record is 1.49 on discogs. I honestly can't think of any person I have ever met who would like this record.

I’m sorry to hear you didn’t like that record Adrian, message received loud and clear. We got that record from a store down in London who usually send us some decent stuff. This sounds like it was off the mark, especially from a value side. This I would be happy to replace for you free of charge- so it can be popped in the bin.

One last thing I would like to add. Is I don't understand why there is a lack of 90s rock in the categories. Or differentiation between rock/ indie/alternative/ electronic for each decade. Surely making this distinction will give more people what they really want.

This is purely a business model limitation. At £30 a month we struggle to source 90s era records. At that point the CD was soaring in sales and records were shrinking. Less records pressed meaning they hold more value. If we had the facility to reliably supply those records, for sure we’d have them on site.

What I will say is we are in the works of overhauling the tastes system. Whilst I am keen to not become a replacement for crate digging, I want to allow people the chance to narrow there tastes down to a deeper level, and exclude items like compilations if that’s there preference.

All in all Adrian I hope you can see it’s always an evolving system. We’re a small but growing business, and when subjective items like music is involved, it can be a hit or miss, and it sounds like we did hit more than we’ve missed for you so far. Given the aspect of discovery, I hope you can understand why there will always be some misses.

So let me know what you think- I’ve sent you an email with some potential solutions on how we can fix up your account.

Thanks and speak soon-

Peter at The Retro

Bedømt til 5 ud af 5 stjerner

Exceptional service

I've had a nothing but exceptional service from day one. Even through all of this, they have pulled it out of the bag every time. I'm a serious collector of vinyl and I'm loving discovering so much new music. 5 stars all round.

24. februar 2021
Uopfordret anmeldelse
The Retro Store-logo

Besvarelse fra The Retro Store

Hey Michael-

Thanks so much for the kind words. Glad to hear after a few bumps in the road you’re happy with what you received. If we can help with anything else- don’t hesitate to reach out :)

Bedømt til 5 ud af 5 stjerner

First impressions

I received my first package a couple of days ago, and the comic books were in great quality. There were 5 completely different comics old and new, and there was a sneaky sweet surprise in the box which added a cherry on top. Great business, great quality. Good job 👍🏻

12. februar 2021
Uopfordret anmeldelse
The Retro Store-logo

Besvarelse fra The Retro Store

Hey Lewis-

Thanks for the wonderful feedback. It’s appreciated more than you know. Take care and thanks for support small business during these crazy times!

Happy reading 📚

Bedømt til 5 ud af 5 stjerner

Loving the selections we’ve received on…

Loving the selections we’ve received on our vinyl record subscription and the little extras are always a delight! Amazing customer service too, really personable.

3. februar 2021
Uopfordret anmeldelse
The Retro Store-logo

Besvarelse fra The Retro Store

Hey Alicia- thanks so much for the complimentary words. Enjoy your records, happy spinning!

Take care -

Peter at The Retro

Bedømt til 5 ud af 5 stjerner

Nearly a years worth of subscription

Have been using The Retro Store for nearly a year now to build my girlfriends record collection. Am really happy with the choices that we have been given and the little gems that have been included, this month a bonus CD which was great timing as I have recently set up an old CD player to the my stereo in the kitchen.. Love this subscription.

3. februar 2021
Uopfordret anmeldelse
The Retro Store-logo

Besvarelse fra The Retro Store

Hey Richard- wow thanks so much for the kind words! Glad you and your girlfriend are enjoying things.

Take care :)

Bedømt til 5 ud af 5 stjerner

Great gift for someone

Great gift for someone. Serious nostalgia and feel good factor which everyone needs right now! Anyone who likes comics and nostalgia would love this! Highly recommend!

3. februar 2021
Uopfordret anmeldelse
The Retro Store-logo

Besvarelse fra The Retro Store

Hey Mark- thank you so much for the wonderful review! Enjoy the comics. Take care!

Bedømt til 5 ud af 5 stjerner

Exactly what I expected and very…

Exactly what I expected and very pleased with the retro games I received 5/5

3. februar 2021
Uopfordret anmeldelse
The Retro Store-logo

Besvarelse fra The Retro Store

Hey Mandy- thanks so much for the review. Delighted to know we lived up to expectations! Take care and happy gaming :)

Bedømt til 5 ud af 5 stjerner

Go on.....treat your turntable

Received my first subscription of 3 albums. I’d set up the genres I wanted and they nailed it first order. Looking forward to next month.

Particularly enjoyed being taken back in time with Brothers Johnson and delving into Philip Selway for the first time.

3. februar 2021
Uopfordret anmeldelse
The Retro Store-logo

Besvarelse fra The Retro Store

Hey Kevin- thanks so much for the wonderful review. It's so good to hear our box is a treat for the turntable! Enjoy the re-discovery, and the discovery! Take care & happy spinning :)

Bedømt til 5 ud af 5 stjerner

Fantastic Service

It started out a little rocky, like all good and enduring relationships. Then we found our feet.

I was greeted with my November, December and January boxes all within a matter of days in January 2021. It was truly the Christmas BoJo had promised, but failed to deliver.

I'm working my way through the 10 vinyl received and enjoying every second of it, which is a nice surprise given that it's all based on small morsels of your musical tastes.

There's nowt like it amongst the competition and I'm looking forward to many more boxes to come. Cheers.

1. februar 2021
Uopfordret anmeldelse
The Retro Store-logo

Besvarelse fra The Retro Store

Hey Stewart!

Wow- I’m absolutely delighted to have read this review. Made my day truth be told- how generous!

Enjoy your bonanza of records. Happy spinning and thanks for the support and business.

Take care-

Peter

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere