Private Therapy Clinic Ltd. Anmeldelser 47

TrustScore 3.5 ud af 5

3,7

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

A brilliant clinic, providing thorough ASD assessments that seem in line with CAMHS requirements. We had our 7yo daughter assessed for autism. Dr Vjosa was really, really wonderful. Some parts of the... Se mere

Bedømt til 5 ud af 5 stjerner

⭐⭐⭐⭐⭐ Exceptional, compassionate care. Highly recommended. We all need help at some point. When I was at my lowest and looking for private psychiatric support, The Therapy Clinic provided exact... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Staff didn't even bother to call despite requesting a call back. They then made up excuses that their tech was down when another agent had already confirmed they had overlooked the appointment. They a... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Initial service was good. Timely manner re appointment/cost reasonable for an ADHD assessment. However, every communication for the last two years has been incredibly painful. Cannot get through... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Psykiater
  2. Børnepsykolog
  3. Psykiatrisk klinik
  4. Psykolog
  5. Psykoterapeut

Skrevet af virksomheden

The Private Therapy Clinic is a specialist mental health practice offering ADHD assessments, autism and AuDHD assessments, and private psychiatry services for adults and children. Founded in 2011 by Clinical Director Dr Becky Spelman, we operate clinics across London, the wider UK, Ireland, and Dubai, with both in-person and online appointments available. Our ADHD assessments are conducted by experienced consultant psychiatrists and clinical psychologists, with detailed diagnostic reports provided following each assessment. We also offer comprehensive autism assessments and combined AuDHD assessments for individuals who may present with both conditions. Our psychiatry service covers medication management, diagnostic assessment, and ongoing psychiatric care across a wide range of conditions, including anxiety, depression, ADHD, OCD, bipolar disorder, and personality disorders. We work with both private and NHS-referred patients, including children and young people referred through the NHS Right to Choose pathway. We are committed to maintaining high clinical standards across all of our services, with all clinicians holding appropriate professional registrations. We also offer psychological therapy and counselling where appropriate, including CBT, EMDR, and psychodynamic approaches.


Kontaktoplysninger

3,7

Middel

TrustScore 3.5 ud af 5

47 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

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Har besvaret 90 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

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3,7

Alle anmeldelser

(47)

30 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Horrendous

Horrendous. I had been advised during an assessment that I likely had ADHD and wanted to try medication. Had a consultation with a psychiatrist at the PTC, who confirmed suspicions and then wrote a report which was basically just the information I had given, along with several spelling mistakes and errors… I was reassured that I would be able to get my GP to continue the meds as per shared care based on this, however this was incorrect. I have had several emails back and forth with the PTC asking for basic information to be sent which I could send on to the GP (the PTC won’t liaise with your GP directly) and over and over again was sent completely incorrect info, such as a letter asking the GP to complete tests before I was started on meds by the PTC, in spite of the fact that the PTC had been sending me meds for 2 months already and all I had asked for was something to confirm the dose I was on. I imagine this may have been due to the fact that the PTC started me on meds without an ECG/ blood test etc, but don’t know for sure… anyway, I am currently without medication because the GP won’t provide it based on the flimsy info sent by the PTC, I paid the PTC for another prescription out of desperation on Monday due to running out, the PTC claim to have sent me a prescription but here we are Friday and it has not materialised. I have never been able to call and speak to anyone as the number just goes to voicemail, and although I went to the PTC because I know how ridiculous waiting times are at the moment for NHS assessments, you really won’t save that much time and definitely won’t save money or hassle by going through the PTC.

28. juni 2024
Uopfordret anmeldelse
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Besvarelse fra Private Therapy Clinic Ltd.

We're sorry to hear about your experience and apologise for the delayed response as we were unaware of this Trustpilot account. We don’t appear to have any record of a complaint made directly by someone named Jenny regarding this service. As such, we’re unable to comment extensively on the situation you have outlined in your review. However, we would be happy to discuss the matter further should you contact us directly, so we can better understand and address your concerns. Thank you for bringing this to our attention.

Bedømt til 5 ud af 5 stjerner

Life-Saving

Not only was the psychiatrist appointment beyond helpful, but the entire administrative team have been very fast in replying back and were very kind/gentle with their help.
The psychiatrist created a safe place and was very intent and thorough with their listening.
Finding this clinic was a blessing.

28. februar 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY - THEY PROMISE YOU THE WORLD, CHAGE THE EARTH AND THEN DON'T EVEN ABSWER THE PHONE ONE WHEN YOU NEED YOUR HELP - AVOID AT ALL COSTS!

7. februar 2024
Uopfordret anmeldelse
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Besvarelse fra Private Therapy Clinic Ltd.

Thank you for your feedback, and please accept our sincere apologies for the delayed response — we only recently became aware of this Trustpilot account.

We're truly sorry to hear about your experience. We understand how important it is to feel supported and accessible when you need help. Unfortunately, from your review, we're not sure exactly what went wrong, but we would really like to understand more and address any concerns you may have. Please feel free to contact us directly so we can look into this further.

Bedømt til 5 ud af 5 stjerner

Let down by the NHS

After being let down by the NHS for 3 years my daughter had to search for help from the private sector. Having suffered with undiagnosed ADHD without medication was terrible. As a father i seached to find the right clinic to help my daughter to a long road of treatment, i found The Private Therapy Clinic. Im so glad i chose them to help my daughter. The staff are helpful and very knowledgeable making the whole process effortless. My daughter was given the Psychiatrist, Dr. Daniela Herescu. A really amazing person after my daughters first consultation i saw the relief on her face, as a father it was a total relief. She was given the result we all knew. She is now having follow up appointments and prescribed medication. Very hopeful of her future. I can't thank The Private Therapy Clinic enough. Highly recommended.

3. oktober 2023
Uopfordret anmeldelse
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Besvarelse fra Private Therapy Clinic Ltd.

Dear Karl,

Firstly, please accept our apologies for the delay in responding to your review. We were unaware of this Trustpilot account until now and only just claimed it.

Thank you so much for sharing your experience with us. We're so pleased that we could be part of your daughter’s journey toward getting the help she needed. It’s incredibly rewarding to hear that Dr. Daniela and our team were able to provide the support and relief your family had been searching for.

We truly appreciate your kind words and recommendation, and we’re glad we could make the process easier for you. If there’s anything else we can do to help your daughter or your family in the future, please don’t hesitate to reach out.

Thank you once again for your trust in us.

Bedømt til 2 ud af 5 stjerner

There are probably better providers

I sought an ADHD diagnosis after reaching my wits end during 2021. From previous therapy with a different provider, I knew that ADHD was highly likely and so did my reading and decided I needed to know for sure whether I had this wiring, so that adjustments could be made going forward and I could reclaim some of my life after being undiagnosed for almost forty years.

The initial service was fast and the waiting list wasn't too bad; I was happy to wait as I knew there had been an explosion in people - particularly adult females - seeking diagnosis. Later on I experienced receptionists & assistants who weren't organised and lost things I'd sent in, which if you have ADHD you will know places considerable strain on you trying to figure out what and where and get around to sending it again. I felt the clinic lacked some professionalism in that respect.

I sent off lots of writing for the pre-assessment questionnaires and it proved enough for the psychiatrist to agree that I displayed symptoms and behaviours that were highly suggestive of ADHD.

When the time came to speak with the psychiatrist it was as though they weren't really familiar with my case, and hadn't had time to thoroughly read everything I had written. I wasn't asked for school/childhood evidence and instead provided this voluntarily, but it was never mentioned in talking. I had thought from my research that this was essential to diagnosis.

I knew that I wanted to try medication and that was easy enough to rearrange, but if you're not used to private healthcare you need to bear in mind that you only get one month's meds included in your fee, and every repeat prescription (which are short at first while you settle on a drug) cost £90, then you need to pay for medication at the pharmacy. For a non-stimulant it works out at around £50 per box, more for stimulants and higher doses. If, like me, you are so far gone in life in terms of undiagnosed ADHD knock-on effects that your finances are in tatters, you need to be prepared for this.

As part of the assessment there is no talking therapy included, and the psychiatrist doing the assessment doesn't have much time to get to know you. It's a stop gap to get support while you wait for the NHS and worth it if you want to confirmation, but don't expect the kind of help that you need - this will be up to you.

Overall I'm thankful to have my suspicions confirmed, to be able to advocate for myself more and learn how my brain works, and the reading that I've done on this had brought up the possibility that I might also be autistic, but I will pursue assistance with this elsewhere.

The report that I got for my GP at the end seemed rushed and contained several inaccuracies, and was essentially my pre-assessment writing regurgitated back to me with the pronouns changed to my name to make it third person. This was less than impressive.

Overall, as someone who's been lucky enough to have had really good private therapy before, I was disappointed with the service. However, I suppose it did what it said on the tin, albeit with much disorganisation.

21. maj 2022
Uopfordret anmeldelse
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Besvarelse fra Private Therapy Clinic Ltd.

Dear Kit,

Thank you for sharing your experience and for your honest feedback. We sincerely apologise for the delayed response — we only recently became aware of this account and have just claimed it.

We’re sorry to hear that some aspects of your assessment fell short of expectations. Since 2021, we’ve made several improvements, including establishing a dedicated Psychiatry department to streamline our administrative processes. You’re correct that the ADHD assessment fee covers only the assessment and report, which is standard. However, we do offer a range of talking therapies for those who would like ongoing support, including lower-cost options for those who may be struggling financially. We are sorry if this was not made clear at the time of your assessment.

We understand that medication costs can be challenging. While pharmacy pricing is outside our control, we’ve partnered with a supplier offering more competitive rates since 2022 and have kept our repeat prescription fee at £90 despite rising costs.

We appreciate your thoughtful feedback and are glad you found clarity in your diagnosis. Should you wish to discuss anything further, we’d be happy to assist.

Bedømt til 1 ud af 5 stjerner

Not even a booking and no explanation

Would give no stars if I could. I spoke on the phone and gave personal information as requested because I was told that I had to in order to get an appointment that would cost me one thousand five hundred pounds and in spite of being polite and sending information as requested I am now ignored completely and am in tears over their ignorance. it is exceptionally cruel of a team of psychologists to ignore someone who turned to them to speak to someone only to be ignored. AVOID these people at all costs. The least they could have done would be to make a polite phonecall to say that they couldn't accept the booking and explain why.

2. november 2021
Uopfordret anmeldelse
Private Therapy Clinic Ltd.-logo

Besvarelse fra Private Therapy Clinic Ltd.

Dear D Smith,

We are truly sorry for the delayed response and deeply regret the distress you experienced. We only recently became aware of this Trustpilot account and appreciate you sharing your concerns.

From the context of your review, it sounds like this may have been a medico-legal enquiry. In such cases, we reserve the right to decline bookings if we believe we may not be the best service to meet a client's needs. This is intended to ensure clients are not charged for services that may not support their specific case. However, we sincerely apologise if this was not clearly or compassionately communicated to you.

We have since made improvements to how we handle these situations and are committed to ensuring better communication moving forward. If you would like to share more details, we would be happy to look into this further.

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