I wanted to register my dog to a nearer practice, and it just so happened that this practice was taking on. It was straight forward to set up my plan my/appointment i got straight in, and the receptio... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Its always been a lovely ,welcoming place for The Humans as well as the Fur babies . Since being on the petplan its made things so easy for me and my family . They are an Amazing crew ,reception ,Nu... Se mere
Virksomheden har svaret
A month ago my beautiful Staff was off colour and my children took her to Abertillery South Wales Vets. They scheduled an emergency operation to spay her at Newport South Wales Vets the following morn... Se mere
Virksomheden har svaret
It's an excellent system which offers great value for money and peace of mind. Vet fees are so expensive these days and the Pet Health Club certainly eases the burden.
Virksomhedsoplysninger
Skrevet af virksomheden
We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.
Skrevet af virksomheden
- Spread the cost of your pet's preventative healthcare with our dog, cat or rabbit plans.
- 🧘 Get peace of mind
- 💷 Spread the cost of preventative healthcare
- 💊 Get vet-prescribed flea, worm and tick treatment.
- ❤️ Loved by over 600k pet owners
Kontaktoplysninger
Storbritannien
- info@thepethealthclub.co.uk
- thepethealthclub.co.uk
4,7
Fremragende
15 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Feels quite scammy
Feels quite scammy. Replaced a much cheaper and more trustworthy plan that our local vet had. All administered centrally so our vet has very little idea how it works. Plan is full of exceptions and caveats. It’s “just” beneficial but I would recommend anyone who has had access to a local vet who isn’t owned by a national company that uses this scheme to go there instead.
14. august 2026
Besvarelse fra Pet Health Club
We appreciate you taking the time to share your concerns regarding our plan. We understand your frustration with the perceived lack of transparency and the differences from your previous local vet's offering. We are always working to improve our services and value your feedback on how our plans are administered and the clarity of their terms. We will certainly review your comments to ensure we are providing the best possible support to both our customers and their local veterinary practices.
Great staff
Great staff, very helpful, have been coming here for years all my furbabies are registered here ⭐️⭐️⭐️⭐️⭐️
14. august 2026
Besvarelse fra Pet Health Club
We're so delighted to hear that you've had such consistently positive experiences with our staff over the years! It's wonderful to know that all your "furbabies" are registered with us.
Helpful and friendly and reassuring of…
Helpful and friendly and reassuring of my cats needs and well-being
7. august 2026
Besvarelse fra Pet Health Club
We're so happy to hear we provided helpful, friendly, and reassuring care for your cat's needs and well-being. Thank you for your kind words.
Great service and friendly staff.
14. august 2026
Besvarelse fra Pet Health Club
We're so happy to hear that you had such a positive experience with our service and found our staff to be friendly. We truly appreciate your kind words.
Besvarelse fra Pet Health Club
We're so happy to hear that you found our service both easy and friendly. We truly appreciate your kind words.
Looking Arthur doing a really good job
13. august 2026
Besvarelse fra Pet Health Club
We are so happy to hear about your positive experience! We truly appreciate your kind words and feedback.
Listened and gave succinct answers with…
Listened and gave succinct answers with additional information when required which was very useful. Thank you.
30. juli 2026
Besvarelse fra Pet Health Club
We're so glad to hear that you found our answers succinct and the additional information helpful. Your positive feedback is much appreciated, and we thank you for taking the time to share it!
Good value and all sorted without…
Good value and all sorted without having to think about it
6. august 2026
Besvarelse fra Pet Health Club
We're happy to hear we provided good value and a seamless experience for you.
More than 10 years as a loyal customer. £120 to leave. Think twice before joining.
After more than 10 years as a customer, we recently moved our dogs to an independent veterinary practice.
Over time, we felt the cost of both veterinary services and our Pet Health Club memberships increased significantly. The monthly cost for our two dogs more than doubled since we originally joined the scheme, eventually reaching around £50 per month. We ultimately decided that the plan no longer represented good value for us.
A particular disappointment was discovering that cancelling our two Pet Health Club memberships resulted in £120 of cancellation fees (£60 per pet). While Pet Health Club pointed to its terms and conditions and maintained the charges were correctly applied, we felt the fees were unreasonable given our long history as customers and the fact that the plans had only recently renewed.
Following a lengthy complaints process, Pet Health Club confirmed that the current £60 cancellation fee is a fixed charge applied when a plan is ended early and is not calculated by reference to the specific benefits received under an individual plan. Despite our concerns and years of loyalty as customers, no refund or goodwill gesture was offered.
Prospective customers should carefully review the membership costs, renewal arrangements and cancellation terms before joining.
We have since moved to an independent local practice and have been happier with that arrangement.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Pet Health Club
Thank you for taking the time to share your experience, and we're sorry to see you leave after being with us for so many years.
We understand your concerns around rising costs and the cancellation fees. Pet Health Club is a 12-month agreement which renews annually, and the £60 early cancellation fee applies per plan when a membership is ended during its contract year. This fixed fee replaced our previous process of calculating the value of benefits already received and provides a clear, capped amount for early cancellation.
We appreciate that, after such a long time with us, you were disappointed with the outcome of your complaint. We value your feedback and wish you and your dogs all the best with your new practice.
Wonderful care
Hillman vets Brownhills were wonderful with our poorly cat when she developed a huge abscess on her face following a cat fight.
They have, and are still, seeing her often to make sure she is progressing well.
Everyone has been so kind to her and us.
13. august 2026
Besvarelse fra Pet Health Club
We're so happy to hear our team provided such kind and attentive care for your cat during her recovery. We appreciate you trusting us with her well-being and are glad she is progressing well. Thank you for your wonderful feedback.
Besvarelse fra Pet Health Club
We're so glad to hear our staff provided clear information. We always aim for excellent communication. Thank you for your kind words!
Besvarelse fra Pet Health Club
We're so glad to hear that everyone was friendly and that your puppy was well looked after. Thank you for sharing your positive experience!
Besvarelse fra Pet Health Club
We're so happy to hear that your animals had such a positive experience with us! We truly appreciate your kind words.
No issues at all with information…
No issues at all with information regarding new policy and everything went smoothly. Staff and service were excellent.
20. august 2026
Besvarelse fra Pet Health Club
We're so glad to hear that the information regarding the new policy was clear and that everything went smoothly for you. It's wonderful to know that our staff and service met your expectations.
Besvarelse fra Pet Health Club
We're happy to hear that your cats are well taken care of for the year. We appreciate your positive feedback!
Needed to have consultation
Needed to have consultation. It was good to be in and out without worrying about payment. Not been in Pet Club long enough to use the benefits.
5. august 2026
Besvarelse fra Pet Health Club
We're glad to hear your consultation was efficient and that you appreciated the convenience. We hope you'll have the opportunity to utilize your Pet Club benefits soon!
It was easy to set up with good benifits
12. august 2026
Besvarelse fra Pet Health Club
We're so glad to hear you found the setup easy and beneficial! Thank you for your wonderful feedback.
Besvarelse fra Pet Health Club
We're truly happy to hear that we were helpful to you. Thank you for your kind words and positive feedback.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.