Pet Health Club Anmeldelser 

Absolute chancers.

Pet Health Club emailed me to say that one of my dogs’ plans was due to automatically renew for another 12 months on 1 October, at an increased price of £33.99 per month.

I replied the very same day saying that I did not want either of my dogs’ plans to renew.

Their response was to tell me that if I cancelled early there would be a £60 cancellation fee per plan.

Except I wasn’t asking to cancel early. I was responding directly to their renewal notice and giving them notice that I did not want to enter into another 12-month contract.

Their own email specifically says that if you do not want your subscription to renew, you should contact them. That is exactly what I did.

I have now had to spell out in writing that I want both plans to finish at the end of their current terms and not renew.

This sort of thing is exactly why people get fed up with subscription businesses. Making it easy to roll customers automatically into another year, then immediately mentioning £60 cancellation fees when somebody tries to stop the renewal, feels unnecessarily obstructive.

Absolute chancers. I’ll be taking my dogs’ preventative healthcare elsewhere.

They made pluto so happy and they are very gentle and lovely group of ladies thank you so much for taking care of my pluto❤️❤️❤️ This shout out is for the front desk and the people inside as well.

The staff are always very happy to ser you and your family pet which is my dpecail dog Jessie I really like the staff has they are always happy to help with different thinks and you are always put first and they always make the dog fell at ease at all times

Easy to set up good value

£120 for cancellation is disgusting especially when explaining the pets were in Foster care. All We got was i understand. No you dont understand even after explaining time and again. Plus the cost was going up. Not once were we told there was £60 cancelling fee in all the years we were with them. Only owed 1 month on the one the other was 5months. Most places charge a £25 fee for cancelling. Be wary of them

The staff was very helpful and very pleasant.

Good information

Phillippa our vet made Ravens first visit a really positive one,she didn't notice the needle going in. Really helpful and informative, answered all my questions in a positive and informative manner.
Thank you.

I brought this after many recommendations from my vets and friends/family. It was really easy to set up. I visited the vets the next day for annual boosters and it was nice not having to pay a big bill in one hit. I feel relived to know consolations are included as these add up when you need them. Highly worth getting.

Easy to understand the cover provided and to sign up. Claims are processed at the vets and it seems good value for money to have this cover for the peace of mind it gives

Knowing you have the extra care for your dog .

For not much more than the cost of worming tablets a lot more becomes available and/or discounted.

There needs to be a way to pay direct of payments dont go through even if its over the internet

Useful scheme, but very dependent on your participating vet

We originally joined **Pet Health Club** because our registered veterinary practice, **Castle Vets in Reading**, participated in the scheme. The membership itself offered some useful benefits, including preventative healthcare services and access to additional pet-health support.

Unfortunately, following a complaint we made to our veterinary practice, the practice subsequently ended its veterinary relationship with us and removed our pets from its client list. As our Pet Health Club membership was linked to that practice, we asked for the memberships to be ended as well.

We have since been looking for another local veterinary practice that we are happy with, but so far have not found one that suits us. We are also unsure whether whichever practice we eventually choose will participate in, or allow us to enrol again with, Pet Health Club. For that reason, we decided to terminate the membership for the time being.

The concept of Pet Health Club is good and the benefits can be worthwhile, but our experience has highlighted that **the usefulness of the membership is heavily dependent on having a participating veterinary practice that you are happy to remain with long term**.

I wouldn't rule out joining again in the future if we find the right local vet that participates in the scheme, but for now cancelling was the most sensible option.

From signing up to getting my first appointment was beyond easy. I’m rest assured that anything that happens to my Luna will be sorted. Pet Health Club is affordable& gives me peace of mind.

Very friendly staff and welcoming also clipped my dog nail highly recommended this pet vet. Thank you

Easy to apply. Reasonable rate. Especially including consultations with a vet. My dog recently had his annual health check and booster, collected flea and worming tabs as part of the plan. So far very happy!

I have needed on occasion to chat to the 24/7 vets and found them very helpful and quick to respond.