I wanted to register my dog to a nearer practice, and it just so happened that this practice was taking on. It was straight forward to set up my plan my/appointment i got straight in, and the receptio... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Its always been a lovely ,welcoming place for The Humans as well as the Fur babies . Since being on the petplan its made things so easy for me and my family . They are an Amazing crew ,reception ,Nu... Se mere
Virksomheden har svaret
It's an excellent system which offers great value for money and peace of mind. Vet fees are so expensive these days and the Pet Health Club certainly eases the burden.
A month ago my beautiful Staff was off colour and my children took her to Abertillery South Wales Vets. They scheduled an emergency operation to spay her at Newport South Wales Vets the following morn... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.
Skrevet af virksomheden
- Spread the cost of your pet's preventative healthcare with our dog, cat or rabbit plans.
- 🧘 Get peace of mind
- 💷 Spread the cost of preventative healthcare
- 💊 Get vet-prescribed flea, worm and tick treatment.
- ❤️ Loved by over 600k pet owners
Kontaktoplysninger
Storbritannien
- info@thepethealthclub.co.uk
- thepethealthclub.co.uk
4,7
Fremragende
15 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The pet health club was easy to set up
The pet health club was easy to set up, making it easy to complete. There are a lot of benefits with two levels of cost, discounts on certain operations. Worming and flee treatment included
15. august 2026
Besvarelse fra Pet Health Club
We're so glad to hear that setting up our pet health club was easy for you and that you appreciate the comprehensive benefits and flexible cost options we offer, including the included treatments. Thank you for your positive feedback!
All good and easy to set up.
5. maj 2026
Besvarelse fra Pet Health Club
We are so pleased to hear that setting up was easy for you. We appreciate your positive feedback!
Absolutely disgraceful
Absolutely disgraceful. Just one month into my plan and I had to cancel as we just cannot afford it, husband lost job and having to move home and they are charging us £120 to leave the plan. No consideration person on phone couldn’t care less no empathy at all.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Pet Health Club
We’re really sorry to hear about the difficult circumstances you and your family are facing, and we’re also sorry that you didn’t feel you were treated with the care and understanding you deserved when you contacted us.
Pet Health Club is a 12-month agreement, and the £60 early cancellation fee applies per plan when cancelling during the contract year. However, we understand that circumstances can change unexpectedly.
Please contact us at info@pethealthclub.com with your details so we can review your situation and the service you received from our team.
Besvarelse fra Pet Health Club
We're so glad we could assist you and provide clear explanations. Your positive feedback is truly appreciated!
Great service very pleased
21. august 2026
Besvarelse fra Pet Health Club
We're so pleased to hear you had a great experience with our service! Thank you for your wonderful feedback.
This ivc pet club has been a lifesaver…
This ivc pet club has been a lifesaver to our cat, as she has a infection which requires lots ove visits and treatment so saves lots of money and great vets
21. august 2026
Besvarelse fra Pet Health Club
We're so glad to hear that our pet club has been a lifesaver for your cat and that our vets have been great! It's wonderful to know we could help save you money during a challenging time.
Welcoming vet good check up for first…
Welcoming vet good check up for first time with puppy
2. september 2026
Besvarelse fra Pet Health Club
We're delighted to hear that you and your puppy had a welcoming and positive first check-up experience with us. Thank you for sharing your kind feedback!
Excellent cover and service so far
Excellent cover and service so far. Surprised by subscription iincrease after a year though ... let's see in the long term if this product remains accessible.
16. oktober 2025
Besvarelse fra Pet Health Club
We're happy to hear you've had excellent cover and service. We understand your concern regarding the subscription increase and appreciate your feedback on pricing accessibility. We continually evaluate our offerings.
Besvarelse fra Pet Health Club
We are so happy to hear that we've already helped you save money! We appreciate your positive feedback.
Absolute chancers.
Absolute chancers.
Pet Health Club emailed me to say that one of my dogs’ plans was due to automatically renew for another 12 months on 1 October, at an increased price of £33.99 per month.
I replied the very same day saying that I did not want either of my dogs’ plans to renew.
Their response was to tell me that if I cancelled early there would be a £60 cancellation fee per plan.
Except I wasn’t asking to cancel early. I was responding directly to their renewal notice and giving them notice that I did not want to enter into another 12-month contract.
Their own email specifically says that if you do not want your subscription to renew, you should contact them. That is exactly what I did.
I have now had to spell out in writing that I want both plans to finish at the end of their current terms and not renew.
This sort of thing is exactly why people get fed up with subscription businesses. Making it easy to roll customers automatically into another year, then immediately mentioning £60 cancellation fees when somebody tries to stop the renewal, feels unnecessarily obstructive.
Absolute chancers. I’ll be taking my dogs’ preventative healthcare elsewhere.
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Pet Health Club
We’re sorry for the frustration and confusion this has caused.
You’re right that if you contact us following your renewal reminder to let us know you don’t want your plans to renew, they should end at the end of their current 12-month terms. The £60 early cancellation fee applies when a plan is ended during its contract year, rather than when you’re simply asking to stop an upcoming renewal.
We’re sorry this wasn’t made clear in the response you received. Please contact us at info@pethealthclub.com if you’d like us to check that both plans are set to end on their current renewal dates.
They made pluto so happy and they are…
They made pluto so happy and they are very gentle and lovely group of ladies thank you so much for taking care of my pluto❤️❤️❤️ This shout out is for the front desk and the people inside as well.
13. august 2026
Besvarelse fra Pet Health Club
We are so happy to hear that Pluto had such a wonderful experience with us! It truly brightens our day to know that our team provided gentle and loving care. Thank you for your kind words.
The staff are always very happy to ser…
The staff are always very happy to ser you and your family pet which is my dpecail dog Jessie I really like the staff has they are always happy to help with different thinks and you are always put first and they always make the dog fell at ease at all times
13. august 2026
Besvarelse fra Pet Health Club
We're so happy to hear that our team consistently makes you and Jessie feel welcome and at ease. We truly appreciate your kind words about our staff's helpfulness and dedication to our guests. Thank you for your wonderful feedback!
Besvarelse fra Pet Health Club
We're so happy to hear that our product was easy to set up and offered great value. We appreciate your positive feedback!
£120 for cancellation is disgusting…
£120 for cancellation is disgusting especially when explaining the pets were in Foster care. All We got was i understand. No you dont understand even after explaining time and again. Plus the cost was going up. Not once were we told there was £60 cancelling fee in all the years we were with them. Only owed 1 month on the one the other was 5months. Most places charge a £25 fee for cancelling. Be wary of them
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Pet Health Club
e’re sorry to hear about your experience, especially during what sounds like a difficult time for you and your pets.
Pet Health Club is a 12-month agreement, and the £60 early cancellation fee applies per plan when it’s cancelled during the contract year. We understand your frustration, particularly as you feel this wasn’t made clear to you.
We’re also sorry that you didn’t feel listened to when you explained your circumstances. Please contact our customer support team at info@pethealthclub.com so we can review your situation and the service you received.
Besvarelse fra Pet Health Club
We're so happy to hear that our team was helpful and pleasant during your visit. Thank you for sharing your positive feedback!
Besvarelse fra Pet Health Club
Thanks for the 5-star review.
Phillippa our vet made Ravens first…
Phillippa our vet made Ravens first visit a really positive one,she didn't notice the needle going in. Really helpful and informative, answered all my questions in a positive and informative manner.
Thank you.
19. august 2026
Besvarelse fra Pet Health Club
We're so happy to hear Raven's first visit was a positive one and that our team provided such helpful and informative care. We appreciate you sharing your kind words!
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