What an amazing service. Car in pristine condition dropped off on doorstep, and picked up again. They fill up the tank after pickup and charge you price of fuel at petrol station without any markup. I... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service. Timely, informative and helpful. Great Car. Very new, great spec and in pristine condition. Comms were clear and helpful throughout. Got text messages in advance for both delive... Se mere
Virksomheden har svaret
Great selection of cars and reasonably priced. I would’ve preferred communication through telephone but email responses were ok. Also a big thank you to Salma for her help with an issue i faced
Virksomheden har svaret
Amazing from start to end! Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice. Only fe... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Biludlejning
- også i
- Billeasing
Skrevet af virksomheden
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Kontaktoplysninger
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Storbritannien
- hello@theout.com
- theout.com
4,8
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra THE OUT
Thanks for your review! We're glad to hear the delivery and drop-off went smoothly.
We look forward to welcoming you back for your next trip!
Discovery Sport
Rental was made easy with the delivery and pick up. The car was in great condition as it was brand new as i was told. Was also given an upgrade to the larger model.
21. september 2025
Besvarelse fra THE OUT
Thanks for your review! We're so glad you enjoyed the upgrade and the convenience of delivery and collection. Great to hear you loved the brand-new car and we look forward to seeing you again soon!
The car arrived immaculate and the…
The car arrived immaculate and the staff were very helpful every step of the way from booking to delivery, to customer service (extension request) to collection! 10/10 service and will most definitely be using the OUT again! Thank you very much to the team for making it a pleasant experience and accommodating my requirements!
9. september 2025
Besvarelse fra THE OUT
Thank you for the glowing review! We're delighted to hear everything from booking through to delivery, your extension request, and collection went so smoothly. The team will be so pleased to know their efforts made such a difference.
We look forward to welcoming you back for another 10/10 experience soon!
Additional Charges with No Explanation
The Out charged my card 3 additional times after my rental was completed with no explanation provided for the charges
19. september 2025
Besvarelse fra THE OUT
Thank you for taking the time to leave a review. We’re sorry to hear of your concern regarding the additional charges and appreciate the chance to clarify. These were related to tunnel and congestion zone crossings that occurred during your rental - charges we proactively paid on your behalf to prevent higher fines and admin fees later.
Our team also reduced the associated handling fees as a goodwill gesture, keeping your total cost as low as possible. We’ve already shared full details directly via email, but please don’t hesitate to reach out if you’d like us to go over anything further!
Besvarelse fra THE OUT
Thanks for your review! We’re glad you enjoyed the seamless service and brand-new cars.
We look forward to welcoming you back for your next trip!
good service, hybrid poor
The service was good however the mild hybrid Land Rover was somewhat disappointing. With a full load of passengers and bags it was pretty sluggish. I disnt think I had ordered an electric vehicle and I didn’t appreciate it. When the battery was discharged, out in the country, I had no way of charging it back up. Otherwise fine.
14. september 2025
Besvarelse fra THE OUT
Thanks for your feedback! We’re glad you enjoyed the service and appreciate your comments on the mild hybrid. We’ll make sure to highlight how these models perform so your next hire is even smoother.
We look forward to welcoming you back soon!
Great service
Great service, great car. The only change I would make is having a contact number to be able to actually speak to a member of staff as the chat is not always immediate.
26. august 2025
Besvarelse fra THE OUT
Thank you for the lovely feedback! We’re so pleased you enjoyed both the service and the car. We appreciate your point about phone contact and will take that on board as we continue to improve. We hope to see you again soon.
Intro to the car
Car great, handover/pickup efficient. However I would have liked to have a bit more of an explanation of the car at the handover. (‚Have you never driven one of these??‘ doesnt help..).
Also, I asked how the back seats go down. That was never done before clearly by neither of the gentlemen.
Since you have only a few models on offer, it should be easy for you to train your staff at least to a minimum level on the basic features of your few car models.
13. september 2025
Besvarelse fra THE OUT
Thank you for your feedback! We’re glad the car and handover were smooth, but we’re sorry the explanation at delivery fell short. Our drivers should be fully briefed on the basics of every model, and we’ll make sure this is reinforced. We really appreciate you raising it and look forward to welcoming you again soon.
Besvarelse fra THE OUT
Thanks so much! We’re glad you had an awesome experience and look forward to next time.
Amazing service and car
Amazing service and car. It has been my third time using this service and always gone well.
19. september 2025
Besvarelse fra THE OUT
Thanks for your lovely review! We’re so glad to hear everything has gone smoothly each time - it means a lot.
We look forward to your next trip with us!
Delivery of an excellent car
Excellent service! Changes were quickly made over email/ via the app. Pickup and drop off was swift and easy (and also enjoyed my conversations with the team) and the car (Range Rover Sport) is a very enjoyable driving experience
8. september 2025
Besvarelse fra THE OUT
Thanks so much for your review! We're glad to hear the booking changes were handled smoothly and that you enjoyed both the Range Rover Sport and your time with the team.
We look forward to your next trip with us!
Great service from start to finish
Delivery and pick-up were on time. Staff was very helpful throughtout. Car was in impeccable condition. Will use them next time I need a rental.
15. september 2025
Besvarelse fra THE OUT
Thank you for your great feedback! We’re glad to hear everything went smoothly and that the car arrived in top condition.
We look forward to your next trip with us!
End to end great experience
End to end great experience! Looking forward to the next journey.
14. september 2025
Besvarelse fra THE OUT
Thank you for your review! We’re delighted you had a great experience end-to-end, and we look forward to your next journey with us!
Besvarelse fra THE OUT
Thank you for your review! We’re so glad to hear everything was perfect.
We look forward to your next trip with us!
Highly recommended
Starting with great apps and responsive customer service systems. The Out car is impeccable, the car is delivered and picked up on time, right in front of your door. The OUT shall expand globally.
Highly recommended!
11. september 2025
Besvarelse fra THE OUT
Thank you for your review! We’re so glad you found the service smooth and the car impeccable. It’s great to hear delivery and collection worked perfectly for you, and we look forward to your next trip with us!
Fantastic experience
Hiring a Range Rover from The Out was a fantastic experience. Seamless booking, on-time delivery, and an immaculate car that was a joy to drive. Professional, hassle-free, and genuinely premium service. Highly recommended!
8. september 2025
Besvarelse fra THE OUT
Thanks so much for your review! We’re delighted you found everything seamless and hassle-free, and that you enjoyed the Range Rover experience.
We’d love to welcome you back for another drive soon!
Great service for special occasion hire car
Needed a comfortable car to take 3 friends plus golf equipment down to France for a long weekend. The Out delivered! Good customer service and refreshingly simple in terms of EU driving and additional driver coverage without extortionate extra fees. Also, delivery and collection to your door was a major plus over comparable offerings from the traditional Avis Prestige / Major Car rental offerings. The RR Sport we hired was perfect for the journey and factory fresh. Only downsides: 1) The deposit of £5000 held on your credit card is not returned for a few days after the rental so if you don't have a particularly long line of credit this can be a bit of a nuisance. 2) Out of hours assistance is limited (though my enquiries were quickly responded to via e-mail)
30. august 2025
Uopfordret anmeldelse
Besvarelse fra THE OUT
Thanks for taking the time to leave such a detailed review! We’re so pleased the Range Rover Sport was the perfect fit for your trip to France and that you enjoyed the ease of delivery, collection, and EU cover. We also appreciate your feedback on the deposit and support - it helps us continue refining the experience.
We look forward to helping with your next journey!
Would have been ⭐️⭐️⭐️⭐️⭐️ but…
Lack of phone interaction (live chat/email only) was off putting as was account sign up &need to reset password repeatedly. It will be rare Im sure but if like myself still have old style paper driving license because of principles it will be difficult. That said I was accommodated & staff ,vehicle & service is 100%.
8. september 2025
Besvarelse fra THE OUT
Thank you for your feedback and for sharing your experience! We appreciate your comments and it’s great to hear that despite the challenges you found the team, vehicle, and service to be 100%.
We hope to see you again soon!
Besvarelse fra THE OUT
Thanks for the review! Great to hear everything was smooth and easy - just how it should be.
We look forward to helping with your next trip!
Besvarelse fra THE OUT
Thank you! We're so glad you had an excellent experience and look forward to welcoming you back again soon!
Dette er Trustpilot
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