What an amazing service. Car in pristine condition dropped off on doorstep, and picked up again. They fill up the tank after pickup and charge you price of fuel at petrol station without any markup. I... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service. Timely, informative and helpful. Great Car. Very new, great spec and in pristine condition. Comms were clear and helpful throughout. Got text messages in advance for both delive... Se mere
Virksomheden har svaret
Great selection of cars and reasonably priced. I would’ve preferred communication through telephone but email responses were ok. Also a big thank you to Salma for her help with an issue i faced
Virksomheden har svaret
Amazing from start to end! Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice. Only fe... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Biludlejning
- også i
- Billeasing
Skrevet af virksomheden
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Kontaktoplysninger
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Storbritannien
- hello@theout.com
- theout.com
4,8
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
10/10
Mate all I’m gonna say is the out is the best thing that ever happened to me in life so smooth so simple so peaceful everything was like a yes seriously the out all the way from booking to delivery to collection boy o boy the out is a glorious rental company
29. maj 2026
Besvarelse fra THE OUT
This genuinely made us smile - thank you, The Purfume Guy! We're so glad the whole experience, from booking through to collection, felt effortless. That's exactly what we set out to deliver, so it means a lot to hear it landing that way.
We can't wait to welcome you back.
Excellent experience as a first time…
Excellent experience as a first time customer. The Range Rover was super clean and in perfect condition. The drop off and pick up were timely and smooth experiences. Incredible service. Absolutely worth the slight premium of delivery as it made our trip so much more convenient. Would definitely use the Out again next time I’m in town!
28. maj 2026
Besvarelse fra THE OUT
Hi Sue, thank you so much for this - and welcome to THE OUT! We're thrilled your first experience hit the mark from start to finish.
It's great to hear the Range Rover arrived in great shape and that the delivery and collection worked so well around your trip. That convenience is exactly why we offer the service, so lovely to hear it made a real difference.
We hope to see you next time you're in town!
The whole process was seamless
The whole process was seamless. The app was amazing and everything was done through that. The delivery and collection drivers were polite punctual and helpful
2. juni 2026
Besvarelse fra THE OUT
Rebecca, thank you for the kind words! Really glad to hear the app made everything so straightforward - that's exactly the experience we want every customer to have.
We'll pass your feedback on to the delivery and collection team too. They'll be pleased to hear it.
We look forward to seeing you again at THE OUT.
The fleet of cars and customer service…
The fleet of cars and customer service are exceptional.
10. november 2025
Besvarelse fra THE OUT
Thank you so much - we're glad both the cars and the team made a great impression. Thank you so much - we're glad both the cars and the team made a great impression. We hope to see you again soon!
Flawless experience
Flawless experience. The driver met us at the arrangement spot in Heathrow T5 short term car park. The vehicle was spotless. It performed extremely well during our journey and whilst it was big (Defender 130), it got great fuel mileage. Then on return, the driver met us very promptly at a good drop off point convenient to airport departures. I also experienced great customer service from the team prior to our trip. Highly recommended!
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra THE OUT
Thank you for this - and what a great trip to read about! We're really glad the Heathrow handover worked so smoothly, and that the Defender 130 delivered throughout your journey.
It's great to hear the team were helpful in the lead-up too - we'll be sure to pass that on. Safe travels, and we hope to welcome you back to THE OUT next time you're passing through.
Super Service
Very easy and great communication! Car was in great condition - overall really happy with the service and will definitely use again!
23. maj 2026
Besvarelse fra THE OUT
Hi Sarah, thank you - really glad to hear it! Great communication and a well-presented car are things we take seriously, so it's lovely to know both landed well. We look forward to welcoming you back!
Recommend with no hesitation!
Communication was great before we got to the UK....so easy in the app. Drop off and pickup were seamless. Would definitely recommend!
27. maj 2026
Besvarelse fra THE OUT
Thank you for this - so glad the app and the team made everything easy to coordinate ahead of your trip. Thank you for this - so glad the app and the team made everything easy to coordinate ahead of your trip. We hope the visit to the UK was a great one, and we'd love to welcome you back next time!
Hiring without the stress
Booking was simple. The drop off and pick up service is a big big plus, with a helpful and polite team. Good vehicle selection. Slight premium on pricing but worth it.
Was slightly frustrated there was no flex on booking. Drop off at 7AM and asked for pick up at 9AM because earliest on a week day and told charged full day for the 2 hours. Extended drop off to get some value for the extra day charge but was not really need.
25. maj 2026
Besvarelse fra THE OUT
Thank you for taking the time to leave such a considered review - we're really glad the booking process, delivery and collection, and the team all hit the mark.
We appreciate you raising the pricing structure feedback too. We understand that can feel frustrating, and it's something we take on board. If you'd like to discuss this further, please don't hesitate to reach out to the team directly - we're always happy to talk things through.
We hope to welcome you back to THE OUT soon.
Besvarelse fra THE OUT
Thank you for taking the time to leave us a great review.
We will hopefully see you again soon!
Excellent FIVE STARS
13. maj 2026
Besvarelse fra THE OUT
Thank you for taking the time to leave us a great review.
We look forward to seeing you again soon.
Customer service communication
I am a returning customer, and one of the main reasons I continue to come back is the excellent customer service your company usually provides — particularly the respect, responsiveness, helpfulness, and support offered when needed.
Unfortunately, this year’s experience left me disappointed. One of your team members, informed me that it was my responsibility to “leave on time to arrive on time” when I questioned the additional fee charged to my card, which he explained was a late fee.
To provide context, I had already sent an email in advance to inform your team of my unforeseen delay due to heavy traffic caused by accidents on the road. I was trying to be considerate both to the company and to the driver collecting the car, and I specifically communicated that the driver could comfortably wait in the lobby of my hotel until I arrived.
I want to make it clear that I do not have an issue with paying a late fee if applicable. What I do have an issue with is the condescending manner in which I was spoken to and being told how I should manage my time, despite clearly explaining that the delay was beyond my control. Ensuring at-most consideration and pilotless while communicating is my top priority.
As a loyal customer, this interaction made me feel undervalued and genuinely reconsider whether I would want to return for my next holiday.
28. maj 2026
Besvarelse fra THE OUT
Thank you for taking the time to leave us a review. We're sorry to hear that your experience didn't fully meet your expectations.
As your notice was received outside of our 3 working-hour notice period, a late fee would normally apply for late deliveries or collections. However, as a gesture of goodwill, our team reduced this fee by 50% in an effort to reach a fair resolution and address your concerns as positively as possible.
We appreciate your feedback on our communication and understand how important clear, and considerate updates are. Your comments have been shared with the team, and we will use them to help improve our service moving forward. We remain committed to providing a smooth, seamless, and positive experience for all of our customers, and we do hope we see you again next time.
By far the most convenient rental…
By far the most convenient rental experience I've ever had. Delivery & collection is a game changer, and the communication was excellent throughout the process. Will be my go-to car rental from now on.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra THE OUT
Hi Alexa,
Thank you very much for taking the time to review your experience with THE OUT. We appreciate your glowing review, and are so pleased to hear that we will be your go-to rental from now on. We look forward to seeing you on your next adventure!
Thanks
THE OUT
Super kind and flexible.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra THE OUT
Hi Tom,
Thank you for your review, that is lovely to hear that your experience with THE OUT was kind. We will be sure to pass this back to the team to let them know.
Thanks
THE OUT
Last minute booking and it was…
Last minute booking and it was absolutely 5* service would definitely be using again and recommending to others
4. maj 2026
Besvarelse fra THE OUT
Thank you for taking the time to leave us a great review.
We look forward to seeing you next time!
Besvarelse fra THE OUT
Thank you for taking the time to leave us a great review.
We will hopefully see you again soon!
Seamless premium car service
First experience with The Out car service and everything was seamless. The Defender 110 was impeccable and perfect for exploring London, Somerset, and the Cotswolds! Delivery and pick up was a breeze. We will definitely hire from The Out again.
9. maj 2026
Besvarelse fra THE OUT
Thank you for taking the time to leave us a great review.
We are so glad you had fun exploring in the car, and we look forward to seeing you next time.
Started using The Out for my security…
Started using The Out for my security business, it was smooth and seamless, evening small issues were dealt with and sorted instantly making the whole hire process stressless. Will certainly use again
7. maj 2026
Besvarelse fra THE OUT
Thank you for your review, it's great to hear that you had a smooth, seamless and stressless experience with THE OUT. We look forward to seeing you again
Fantastic service
Fantastic service. Easy booking process. Drop off was on time, professional and easy. Car was excellent, exactly as expected. Collection was also on time and hassle free. Thoroughly enjoyable experience and will definitely use again.
5. maj 2026
Besvarelse fra THE OUT
Thank you for the fantastic review! We’re delighted everything ran smoothly from booking through to collection, and that the car and service met expectations throughout. We really appreciate the kind words and look forward to welcoming you back again soon!
Fantastic service, amazing car!
Great car, great service, easy, efficient. Always a pleasure to work with The Out
4. maj 2026
Besvarelse fra THE OUT
Thank you for the lovely feedback! We’re delighted you continue to enjoy the cars and service, and that everything feels easy and efficient. Always a pleasure to look after you too!
Besvarelse fra THE OUT
Thank you for the great feedback! We’re glad everything was easy and exactly as described. Hope to see you again soon!
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