I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it . Delivery was really quick and items are... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought a padded lap tray so disabled daughter could use it whilst in bed for eating on her very bad days. Only used a few times and have found that the frame is broken and coming away from the pad. Re... Se mere
Virksomheden har svaret
I'd ordered a wall fountain to put on my garden wall. It arrived, but the hose was too short to allow the pump to be fully submerged in the water tray. So they replaced it with another which they... Se mere
Virksomheden har svaret
Now here’s a company worthy of its sodium chloride. Acknowledgments seem to come quicker than placing the order. Several times now, the delivery has come next day, but I had to wait, wow! Was it two... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Visiting The Magic Toy Shop is truly as enchanting as it sounds – thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests (yes, really!), whether you’re looking for inside or outside entertainment.
Kontaktoplysninger
Unit 6, Edenbridge Trade Centre, Hever Road, TN8 5EA, Edenbridge, Storbritannien
- 01732866922
- info@themagictoyshop.co.uk
- themagictoyshop.co.uk
4,3
Fremragende
711 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
updates on delivery and delivered on…
updates on delivery and delivered on time, he clock is great works well, and i am very happy with product,
26. maj 2025
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Brian,
Thank you for the great feedback! We are glad the clock arrived on time and that it works perfectly for you. It is always lovely to hear our customers are happy with their purchase. We appreciate your support!
Kind Regards,
MN
The Magic Toy Shop
The items I bought from the magic toy…
The items I bought from the magic toy shop were top quality reasonable price and my grandsons love them wouldn’t hesitate to buy from them again highly recommended not forgetting quicks delivery brilliant website
15. maj 2025
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Besvarelse fra The Magic Toy Shop
Dear Kevin,
Thank you for the glowing review! We are thrilled your grandsons loved the items and that you found everything to be top quality at a great price. Your kind words about our service, website, and quick delivery mean a lot. We look forward to welcoming you back again soon!
Kind Regards,
MN
The Magic Toy Shop
A GREAT DRUM KIT
I got exactly what I wanted. A realistic drum kit for my 3 year old grandson. Strong enough to withstand his over enthusiastic attempts to play it. Great product thanks Magic Toy Shop.
24. maj 2025
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Mace,
Thank you for the fantastic 5-star review! We are so pleased to hear the drum kit was exactly what you were looking for. It is wonderful to know your grandson is enjoying it, and that it is holding up to his energetic playing! We truly appreciate your kind words and support.
Kind Regards,
MN
The Magic Toy Shop
Besvarelse fra The Magic Toy Shop
Dear Ken,
Thank you so much for the 5 star rating and positive comments, it means a lot to us. We are glad to know that you found the quality to be excellent and as advertised, along side quick delivery services. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Pleased I found this company
Loving this company always fast delivery and my grand children love the toys
6. maj 2025
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Donna,
We are ecstatic to know that your grand children love our toys! Thank you so much for the 5 star rating, it truly means a lot to us. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Great for dining
I wanted to use it as a central table support for a cheese platter, dessert, main meal dish for everyone to help themselves. Does the job and being tempered glass can take hot dishes.
3. maj 2025
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Martin,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to know that you are more than satisfied with your order and the item you received. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Great little lawn mower for my…
Great little lawn mower for my granddaughter. She loves the bubbles. It arrived very quickly and was a good price.
2. maj 2025
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Kay,
Please accept our sincerest gratitude for the 5 star rating, which means a lot to us! We are delighted to know that you choose a bubble lawn mower from our wide variety of toys for your granddaughter. Thank you for the feedback and we look forward to serving you again soon.
Kind regards,
MN
The Magic Toy Shop
Good products
The Dinosaurs i ordered were lovely but after ordering one and then another 2 together i was sent all the same ones, I would have thought i would get 3 different ones or at least 2 different ones when I ordered 2 together so now i have 3 the same which i was a bit upset about.
9. maj 2025
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Yvonne,
Thank you so much for your 5-star rating! We are really pleased to hear you loved the dinosaurs. We understand it was disappointing to receive duplicates — this product is part of a range of 4, and one is sent at random, which we will make clearer on the listing. We truly appreciate your support and feedback!
Kind regards,
MN
The Magic Toy Shop
Order a bubble lawnmower for a birthday…
Order a bubble lawnmower for a birthday gift it arrived but it was not working the bubbles are not coming out so have been in touch and will have to return and had to buy another gift
17. april 2025
Besvarelse fra The Magic Toy Shop
Dear Harvinder,
Thank you for your feedback, and we are truly sorry to hear that the bubble lawnmower did not work as expected. We completely understand how disappointing this must have been, especially as it was meant to be a birthday gift.
We are currently looking into the issue to improve our quality checks for this item and prevent this from happening again. We appreciate your patience and hope you will consider giving us another chance in the future.
Kind regards,
MN
The Magic Toy Shop
Great product and super quick delivery
Great product and super quick delivery! Love it! X
28. april 2025
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Suzanne,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to know that you are more than satisfied with your order, finding the product great and the delivery to be super quick! We look forward to serving you again soon.
Kind regards,
MN
The Magic Toy Shop
Besvarelse fra The Magic Toy Shop
Dear Gary,
Thank you for the wonderful feedback. We are glad to know that you are more than satisfied with your order and that it arrived within 24 hours.
Kind regards,
MN
The Magic Toy Shop
Play cleaning set
We ordered a cleaning set for our grandchildren, it has been played with everyday. The stand is great for keeping the cleaning accessories tidy.
The set is sturdy, well made and as advertised. It arrived early and was well packaged.
We would thoroughly recommend.
20. marts 2025
Besvarelse fra The Magic Toy Shop
Dear Mandy,
Thank you so much for the wonderful feedback. We are glad to know that your grandchildren are happy with their cleaning set and that the stand is great for keeping everything tidy. Your review and recommendation means a lot to us!
Kind regards,
MN
The Magic Toy Shop
Helpful. 🙂
I requested a particular colour for the toy I bought in the info box at the online checkout - and the Magic Toy Shop delievered what I asked for!
Thank you. Great shop!
11. april 2025
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Naomi,
We are absolutely delighted to know that you are more than satisfied with your order. Thank you so much for the 5 star rating and your recommendation means a lot to us!
Kind regards,
MN
The Magic Toy Shop
Mrs R Begum
The delivery was very check quick my niece is enjoying her new toy
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Ruba,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to know you are satisfied with your order and your niece is having a great time enjoying her new toy!
Kind regards,
MN
The Magic Toy Shop
Was quick on delivery perfect timing…
Was quick on delivery perfect timing gorgeous doll
18. marts 2025
Besvarelse fra The Magic Toy Shop
Dear Deborah,
We are glad to know that you found our BiBi Doll to be gorgeous and had a quick delivery with perfect timing. Nothing makes us happier than a satisfied customer. Thank you so much for the feedback and 5 star rating!
Kind regards,
MN
The Magic Toy Shop
Unfulfilled order and poor packaging
I ordered four solar lamps for the garden. Two arrived and they were partially damaged. I dealt with the damage as best I could and contacted the firm which required a photo. They offered a partial refund which I accepted since the lamps still worked. They also refunded the part of the order that they did not fulfil.
Their problem was carelessness in their reading of the order and insufficient packaging to prevent damage. There was no fragile sticker. Someone did it in a great hurry.
10. marts 2025
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Anthony,
Thank you for sharing your experience. We are truly sorry for the mistakes with your order and the inconvenience caused. You are absolutely right—better care should have been taken in both fulfilling your order and ensuring the items were securely packed.
We appreciate your patience in accepting the partial refund and your feedback is helping us improve our processes to prevent this from happening again.
Kind regards,
MN
The Magic Toy Shop
arrived on time and in great condition…
arrived on time and in great condition and would recommend them
10. marts 2025
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Tom,
Your recommendation means a lot to us. We are glad to know that you are more than satisfied with the item and service provided to you. Thank you so much for the 5 star rating!
Kind regards,
MN
The Magic Toy Shop
Terrible customer service
Still battling with them to get a refund for a faulty product which they expect me to pay return postage on! They are now ignoring my emails.
Photos of the faulty item have already been sent in 3 times.....the refund has been approved but they are ignoring my emails requesting a prepaid return label now!
1. marts 2025
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Anne-Marie,
Thank you for your feedback. We are sorry to hear about your experience and want to resolve this for you as soon as possible.
We requested images on 27/02/2025 and again on 03/03/2025 to assess the issue, but unfortunately, we have not received them. Once we receive the images, we will be happy to provide a prepaid return label so you can return the item for a refund. Please send the images at your earliest convenience, and we will ensure this is sorted promptly.
Kind regards,
MN
The Magic Toy Shop
The swan water feature looks amazing in…
The swan water feature looks amazing in my garden, thanks to all, from order to delivery was perfect and the item was carefully packed
18. februar 2025
Besvarelse fra The Magic Toy Shop
Dear Carol,
Thank you so much for the 5 star rating. We are delighted to know that you chose us for your new water feature which looks amazing in your garden. We are excited to serve you again soon!
Kind regards,
MN
The Magic Toy Shop
Quick service and good quality product
Quick service, good price and product exactly as it said in the detail.
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra The Magic Toy Shop
Dear Ian,
We are delighted to know that you had a great experience with us. We aim to provide our customers with quick delivery services, reasonable prices, quality items and transparent product description. Thank you so much for the 5 star rating!
Kind regards,
MN
The Magic Toy Shop
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