Thelightingcentre Anmeldelser 

Like many other reviewers.. I placed the order, no further communication, item not received 2 weeks late, not responding to calls, email, online chat...
Look elsewhere .
They don't deserve your money

I ordered a vintage brass pendent with chain when it arrived it's more like gun metal grey completely different colour, to return it I have to pay a courier & a handling charge of about £10 as the goods were £25.45 there seems no point returning it. I've since ordered one from elsewhere & it's a very good match

ordered monday arrived saturday,not good value when postage cost more than the bulbs.Rubbish,will not do any further orders with you.

Only just ordered so can't comment on product but ordering quick and easy

Ordered 5th September it's now 1st novemeber no items, no answer and then the cheek to ask for a review by email. Do not order from here. Scam

unable to contact the company regarding delivery of item ordered over a week ago, only via chat which is clear AI generated - having seen a previous review seeing that phone lines are down two weeks ago wish I had seen the review earlier would not recommend.

I placed an order on 25th September. It is now 24th October. Nothing delivered. No communication. No response to email or live chat queries. Do not use this company.

I was please to find the quite unusual lampshade I needed on their website. However having ordered and paid £126.36 it still hasn't arrived. That was 12 days ago. The order confirmation said 2-3 days. I've tried calling - there's a recording saying technical issues so not able to receive calls. They haven't replied to my emails either. Hopefully it shows up or I'll have to try to get refunded. Wish I hadn't ordered with them. UPDATE - still no shade and I'm having to go through the tedious process of trying to get the money refunded to my card from the cc company. I'd say this company is a scam. Regret not checking on Trust Pilot before ordering.

A fitting was broken in the box and I emailed within minutes of delivery 3 weeks ago, my emails are being ignored and they do not answer the phone at all . The recorded message says due to technical issues the phone cannot be answered and that’s been like that for 3 weeks !Terrible service

I've been sent a copy of my invoice, I've been sent this link to write a review. I HAVEN'T been sent the item I paid for. I've tried phoning - you get a recorded message saying they can't take calls. I've emailed - I'm waiting for a reply. I've spoken to the chat bot - it says my item will be dispatched today. I wait with baited breath.....

I received an emailed order confirmation, and invoice, on 2/10/25. Was told 2 to 3 working days for delivery, and that I would get a message once item despatched.
It's now 10/10/25 and I've heard nothing and received nothing.

The appliances are well produced and when fitted they look amazing

They don’t answer telephone calls nor does the chat bot respond and despite sending numerous emails, my order still has not been completed! I’ve been left with one square and one round lampshade - both useless to me!! I also gave them one last chance to respond before I took to this review. Still nothing!! You’d have thought that might have stirred sort of action - but no!!!
I only wish I’d looked at previous reviews before I placed my order otherwise I’d have avoided this company like the plague! It also seems like in some shape or form , affiliated to the Lancashire Electric Lamp Co as they were the ones who dispatched the wrong order - they too have ‘technical issues’ with their phone lines!! Head for the hills folks!!!

Most likely a Fraudulent company. Placed my order in August and still not received. No response to calls or emails. I'm now having to contact my credit card company to get a refund.
When you google their address it looks like a building that was condemned in the 60's. I wish i had done my research before.
The worst online experience ever.

One of the goods I received was faulty and because I I was was installed straight away I was outside the three days to complain by letter which I think is ridiculous time frame I then had to pay for another one.
From a very unsatisfied customer.

BUYER BEWARE.

Wish I’d read these reviews before ordering!!

Was SO excited to find this company stocked a replacement for an existing light we have broken. I ordered 2. Something else entirely turned up.

Then: tumbleweeds.

The phone is down due to ‘technical issues’. Reading reviews of how long this has been the case I highly doubt accidental, or being fixed.

Chat goes ignored.
Ditto reaching out through social.

Wouldn’t be surprised if all positive reviews are plants and the company is a front to off surplus stock by selling something and delivering something else.

Losing hope I’ll ever get my lights, or see my money again.

Very sad.

Be wary. I could kick myself for not looking at the reviews for this company before purchasing. I also can’t remember ever leaving a 1star review for any company. Our experience was based on neither of the products we purchased working, despite being pricey. Both faulty. When lights arrived a box had been opened with missing parts. They don’t answer the phone, their Chat facility doesn’t work and whilst via email they “eventually” acknowledged their responsibilities and sent a returns label, they then didn’t communicate at all. Had to make a credit card chargeback claim to obtain refund - no push back from credit card provider as had kept copies of everything so please ensure if you do ignore this review, that you pay be credit card if over £100 and retain all correspondence and proof of your actions to attempt to resolve as will be the only way I suspect you will receive a refund despite your statutory rights.

Excellent - Very well packaged, Speedy Delivery - Many thanks

Returned a item for exchange as per the messenger online chat. Returned and had signed for and tracked. Checked delivery and have had returned.
Tried to call and number not working. Sent two emails and still no response 2weeks after receiving return. Tried online chat again and no joy.

I order 4 LED tubes from this company a week ago, to which the order confirmation stated 2 to3 working days, I am still waiting with no correspondance whatso ever from them, they don't call you back when you leave a message, which is all you can do, and don't answer emails. Please let me know what is happening to order number 3000023149, you have taken the money, but no goods. I will have to take this further if I don't get my goods soon, and as I work for a Local authority Trading Standards dept, I don't think you want that to happen. Sort out your communications, or your reviews will get even worse from customers!