The Infinite Loop Anmeldelser 

386
•
TrustScore 5 ud af 5

4,9

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Exceptional and efficient service. We had an issue with water damage to a MacBook, and from our first contact through to the repair being completed was a completely seamless process. We received a pro... Se mere

Bedømt til 5 ud af 5 stjerner

I had the best experience with this company. They repaired my laptop quickly and professionally. The staff where very helpful throughout the whole process. The took time to explain everything clearly... Se mere

Bedømt til 5 ud af 5 stjerner

Excellent service by infinite loop - the Apple store said a heat damaged motherboard would cost £700 on my new MacBook Air M4 and I would lose all of my data Infinite loop repaired the motherboa... Se mere

Bedømt til 5 ud af 5 stjerner

My Apple Mac Book Pro 16” 2019 decided it simply didn’t want to turn on. I thought maybe the battery was dead? Took it to Apple Store Genius Bar and hoped they could see why it wasn’t starting. They... Se mere

Virksomhedsoplysninger

  1. Computerværksted
  2. også i
  3. Butik med brugte computere
  4. Computerservicering

Skrevet af virksomheden

With over 32 years experience repairing and selling Apple devices, you can be assured they are in safe hands with us. Whether you need a new iPhone screen or you are looking to buy a new MacBook, we can help. We pride ourselves in our customer service and attention to detail, we always go the extra mile to ensure our customers are happy. Give us a call today.


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

386 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,9

Alle anmeldelser

(386)

66 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

I first used Infinite Loop about 5…

I first used Infinite Loop about 5 years ago when my 2012 27 inch Imac was getting slow. They replaced the hard drive with two SSD drives and transformed the computer. I have just bought a Mac mini and I wanted to pass the Imac on to someone else. They removed all the confidential information so that I could pass on the computer without experiencing the wrath of the ICO. Thanks Infinite Loop.

25. marts 2026
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Experienced, cost effective team

Clear and concise quotation, efficient login and delivery options followed by a full diagnosis and fix.
Would certainly use these folks again. Cost effective alternative to replacing the entire motherboard.

26. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

iPad Pro not charging

I used infinite loop to fix my iPad that wasn't charging, other companies could not solve the issue but Infinite loop assessed my device for free, highlighted the issue and provided quotation in a quick time.
The process of engagement is seamless online and you get email and text message updates.
The team answered all my queries quickly , very impressed with the customer focused service, highly recommended.

22. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

iPod classic

Great service, repaired my device twice and both times they kept me updated every step of the way and repaired my device quickly and efficiently.

5. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent service and quickly repaired…

Excellent service and quickly repaired by MAC screen. Also clearly communicated on additional repairs required. I would like to thank speedy service as repairs were required by a deadline. If you required repairs Infinite loop is the place to go. My son is very happy, like a new machine..

22. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Macbook pro brought back from the dead

Just got my macbook pro M1 back after it had completely stopped turning on, I took it to apple first but they were just going to change the motherboard and I was going to loose all my data and it was going to cost nearly £1000... so i tried Infinite loop not only did they fix the problem for less than half the price I lost NO data and they kept me in the loop the whole time, this was very reassuring and everything was carried out exactly as they promised.
I cant recommend them enough and I will definitely use them, again.
Fantastic Company

24. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Professional repair with great customer care

I had a great experience with Infinite Loop. They repaired my MacBook Pro motherboard and replaced the screen, and during the process they also identified a keyboard issue caused by minor liquid damage, which they replaced free of charge as a goodwill gesture.
Communication was clear throughout, pricing was transparent, and the team were professional and helpful. I really appreciated the care taken with the repair and the warranty support offered.
Would definitely recommend them for Apple repairs.

21. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Quick, friendly service

The team at Infinite Loop were fantastic. They're friendly, knowledgable, and very responsive. Helped fix my water damage issue at a very reasonable cost and within a fair timeframe, even during the holidays. Highly recommend!

5. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

MacBook keyboard replacement

Quick and efficient service replacing my MacBook keyboard, and proactive in flagging the need for a new battery too, so now feels like I have a laptop with an extended shell life

18. december 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Terrible – avoid at all costs

Terrible, terrible service. Avoid at all costs.

1) Infinite Loop "repaired" my laptop's broken screen in August of this year.
2) I notified them on 10/11 that the issue had reoccurred and returned it to them.
3) They did not pay the correct postage for the collection, so the laptop was "lost" temporarily. After some to and fro (where I had to chase them for an update), it was eventually located.
4) They informed me on 24/11 that the recurrence was due to some damage that happened to the laptop after it was returned to me, from perhaps "being in a bag" etc The unit sits on my office desk, so I could not see how this could have occurred.
5) I disputed the report and suggested that I would reflect the experience in a customer review – but a telephone conversation, with the owner convinced me that they were perhaps acting in good faith. We agreed to chalk it down to experience. We also agreed that you would contact me with an offer for the laptop (for parts), as I had bought a replacement.
6) This offer never materialised, and after some chasing, they eventually returned the laptop to me.
7) Upon examining the laptop, I could see that there was next to no damage on the item. I felt that I was being taken for a ride and decided to ask for a refund – which was flatly refused.

The poor work on my laptop, combined with awful customer service, means I will never use Infinite Loop again.

1. januar 2026
Uopfordret anmeldelse
The Infinite Loop-logo

Besvarelse fra The Infinite Loop

Thanks for your review Frank.

Sadly, the old adage, you can't please all of the people all of the time!

We did indeed repair your computer in August on time and on budget. This apparently was not worth of a good review. It is a sad reality that 1 in 10 happy customers will never leave a positive review, but every unhappy one will make it their mission to post negative reviews on every review site they can find.

You then contacted us in November regarding issues with your repair, however in this instance we had to use Royal Mail, as opposed to UPS. We only ever do this when the customer tells us they can't print a label. We use UPS because they are the most reliable courier. Royal Mail said we had not paid sufficient postage, but upon weighing the parcel, we had indeed paid the correct postage. We received zero information from Royal Mail about delayed delivery but when the customer chased to see if we had received it, we pursued the matter immediately with Royal Mail.

Upon inspection the laptop showed clear signs of wear and tear, significant marks on the casing of the display. We always take photos of this damage when we see it. Our engineer with decades of experience deemed the damage to be user induced. MacBook screens are very fragile. In instances like this, we know from experience that our supplier would reject any warranty claim. Normally in instances like this we offer a replacement at cost price and not charging labour. We don't want to profit from a customers misfortune. We try to do the right thing! Why on earth wouldn't we do this? If replacing under warranty is available, we do so. To not do so would be to upset a customer for zero gain. All it would cost us time. This is why we offer such a long warranty in the first place

While our customer service was not terrible, we could have done better in our communication.

I would urge anyone reading this review to take a broad view and consider the over 900 reviews we have across Trustpilot and Google, almost all being 4 and 5 stars over the last couple of years.

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