Recently purchased 3 large black framed wall pictures for my living room. They looked absolutely perfect for my needs. They arrived today promptly but on opening the parcel I was extremely disa... Se mere
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Se, hvad kunderne siger
Absolutely fantastic customer service. I opened all my frames that I had ordered, when in different lighting I realised I did not like the colour. This of course voided my possibility to return. The l... Se mere
Wow - an awesome business to buy from . The canvas pictures are incredible (even better in real life) and super fast delivery too . I needed to make a slight change and contacted The House Outfit -... Se mere
Virksomheden har svaret
Found The House Outfit via Instagram and liked what I saw….. the problem is that my last 3 experiences with online retailers have been awful. No customer service response, no phone numbers just avoid... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At The House Outfit, we have been an online destination with a passion for home fashion since 2016. Over this time, we have helped so many customers to dress their naked walls with our growing collection of over 500 products. All of our home accessories and home wall art have been carefully curated to ensure that you can have the interior space of your dreams!
Kontaktoplysninger
Storbritannien
- thehouseoutfit.com
4,1
God
140 anmeldelser
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Terrible Customer Service
I have been waiting for the parcel for over three weeks. Customer service is slow and unresponsive. When I enquired regarding shipping details, they told me to check with the courier myself.
Courier subsequently did not reply and I had no way of tracking my parcel, in which the House Outfit only started replying once I pinged them (over 3-4 times). Highly recommend reconsidering purchasing from them if you are thinking of international deliveries.
17. januar 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Hi Zi,
We're sorry that you had a negative experience regarding your order to Singapore and it took so long to arrive. Based on the information the courier gave us, the delays were a result of an issue with your delivery address/contact information and although we tried to help resolve this for you I'd like to apologise that it was not able to be resolved sooner.
When you contacted us to tell us that you had not received your order, our customer services team contacted the courier on your behalf in order to try and get your parcel delivered - we also recommended that you reach out to the courier yourself as they had tried to contact you and been unable to.
Your tracking information was sent out via email and also provided to yourself in the emails with our customer services team, I'm sorry if you weren't able to track the parcel via this means - as your order was shipped to Singapore there are a few different couriers included in the shipping process so the updates can be shown in different places.
I can see that we contacted the courier to clarify your address and contact telephone number twice over the last few days as we have been liaising with yourself as well and the latest update shows your parcel was delivered today. If this is not the case please feel free to let us know so we can help to get this resolved for you.
We would also like to apologise that you felt we were unresponsive in replying to you, our Customer Service hours are Monday - Friday and we have responded to the emails we've received from you within 1 working day.
Please accept our apologies again that there were issues with your order and the delivery, unfortunately any issues or delays with the courier are outside of our control and we tried to help resolve those problems for you but I understand your frustration at the amount of time it took for your parcel to arrive.
As we mentioned above the parcel now shows that it has been delivered but if you need any further help from us please don't hesitate to contact the team via email.
Kind regards,
Louise
Ordered 3 frames and prints plus an…
Ordered 3 frames and prints plus an additional print. Total order came to £128.38. There was a discount on the frames at the time however this is obviously not down to items being faulty.
When they arrived there was an inch deep scratch on one of the Perspex of the frames. I emailed asking for either a replacement Perspex or a discount. They offered a pathetic £4.39 discount for the damaged frame because “it was discounted already.” Yes but not discounted due to it being a faulty item so the initial discount is irrelevant!
They agreed to send a replacement Perspex instead as I declined the offer however the lack of customer service means I won’t be ordering from them again. It has inconvenienced me as it has delayed the frames being put up and the room being finished.
First and last time using them.
ADDED ON SINCE REPLY -
You are not grasping the fact the initial 20% discount is irrelevant to the problem of the item arriving damaged and a £4.39 partial refund was inadequate. The discount code was for NEW / PERFECT items so why you keep referring to it I do not know! You just keep showing how unprofessional you really are.
As I stated on one of the first email a £10 reimbursement for the item would have been more satisfactory but you’ve chosen to be totally unprofessional which led me to want to return the full order! Even after the multiple email thread you’re still reiterating what caused the problem in the first place so you have clearly taken nothing on board at all!
16. januar 2025
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Hi Sam,
We are really sorry that you have been so unhappy with your experience shopping with us. I can see that you have been speaking to our Customer Services team via email but we also wanted to acknowledge your review here.
Firstly we would like to apologise that you received an item within your order which had an imperfection, when you brought this to our attention we followed our faults/returns policy which is to offer a replacement where possible, or a partial discount if a customer wishes to keep the item. We advised in our initial email that we would be more than happy to provide the replacement perspex and you asked if a partial discount would be possible as you were wishing to hang the frames and the scratch may not have been visible.
We are sorry if there has been a misunderstanding around this policy as we did not offer you a 20% discount because your item was already discounted, where an item has an imperfection we can offer a discount/partial refund of up to 10% - on this occasion my colleague advised you that as your initial order had a 20% discount we could honour this discount again against the damaged frame if you would prefer.
As you explained you did not feel that was acceptable and would prefer to return the order for a refund we agreed to this. We tried to help resolve the issues with your order and I'm sorry we weren't able to do so to your satisfaction, we take your feedback on board and I can see that we have since liaised with yourself to organise a collection of your order to facilitate this. If there is anything further we can do please don't hesitate to contact us via email.
Kind regards,
Louise
I’ve shopped with the house outfit for…
I’ve shopped with the house outfit for numerous prints and frames in a number of different rooms in my house now I just can’t stop they are simply stunning and love the frames to finish the prints perfectly, they look expensive and not all frames do. This Christmas I actually gifted 2 framed prints to my mother and father in law and they absolutely love them. I had a lot of confidence that they would be a huge hit as they really are just gorgeous and dress your walls so well. I will definitely be back for more when I can find space for them haha!
9. januar 2025
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Hi Kirstie,
We're so pleased to hear that you are happy with your experience shopping with The House Outfit - thank you for your kind feedback. It's lovely to hear that your relatives also loved their framed prints! :)
As a small business customer feedback is so important to us so thank you again for taking the time to leave your review, I'm sure your artwork looks amazing in your home!
This retailer is mediocre at best
This retailer is mediocre at best. They take ages to dispatch anything (so ignore the 2-5 days delivery) and the image they sent me was pixelated and they said “that’s how it’s sold”. Whilst they did refund the dodgy print and promise to update their website pictures - which they still haven’t - I’m still awaiting the new frame I bought. The frames are good, however, when they do finally arrive. Not sure this is a 5* retailer however. Charging delivery when it takes so long to arrive is ridiculous. Clearly this is just a shop front.
Worth noting after a very stand offish conversation with Louise, she did refund the print and postage and provide a gesture of goodwill code. Albeit, again still awaiting delivery of a frame - which I’m guessing is actually coming from china.
10. december 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Hi Matt, I am sorry you are not completely satisfied with your first order from The House Outfit , specifically your chosen print.
Though we do appreciate that you have chosen to re-order from us, thank you.
We appreciate your feedback and following this my colleague Louise has passed on the points you gave about the website image. As you felt it did not appear the same as the image in real life once you received your print. Due to this busy time of year there have not been any image updates to our website as yet, but is in progress.
The image is designed with this appearance and we were made aware that you were not satisfied with this and we offered initially to provide an alternative print. We offered this and shipping of the replacement print free of charge. As you declined the replacement Louise has refunded the print due to your dissatisfaction and your shipping fee also. Though we would not usually do this when there is not a fault with the product, we offered this resolution as our customer satisfaction means a lot to us as a small business and we always try to go above and beyond to ensure customers have a product they are delighted with or a resolution.
We appreciate you pointing out that Louise did offer also a discount code as part of our customer care and that you have chosen to use this to order a frame since you were happy with that part of your order. I can see the frame from your 2nd order was delivered on the 5th working day after placing your order.
In regards to delivery timescales we usually state 2 to 5 working days from order to delivery. However the reason your initial order took slightly longer was due to the frame on your order being a 'Pre-order' item. We advised on our website on each item page that all 'pre-order' frames would be shipped in January when they were back in stock. The items were also labelled in the product name as 'Pre-order' frame. So I am sorry if there was any confusion or you had not noticed this. However we managed to have these all shipped out in December ahead of schedule after our delivery came early and despite the busy festive period our team exceeded expectations and had all 'pre-orders' shipped prior to Christmas.
Once again we do appreciate your repeat order and if you have anything further to discuss please contact our customer care team as we are always happy to assist.
Kind regards
Claire
Stunning and fab quality!
Purchased second India canvas 80 x 80 with black frame. Absolutely stunning and fab quality.
Thanks again The House Outfit
19. december 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Thanks so much for your review Andrea, it's great to hear you're happy with the second canvas that you purchased - we hope you're enjoying your wall art now it's up in your home! :)
Kind regards,
Louise
Scammers
Ordered on the 1st of the month promised delivery time 2-5 days it’s now been twelve days approaching two weeks. Company refuse to respond to any emails.
Asked for update - no response
Asked for refund - no response
1. december 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Hi Peter,
I am sorry to hear that you have been unhappy with your experience ordering from us as this is not a scam and we have responded to your email.
I have checked the details of your order and can see that you ordered an item from us which is a 'pre-order' frame as these frames are currently out of stock and our delivery is due within the next week.
The name of the frame you ordered include that it is a pre-order, and the product description on the website page also explains that it is a pre-order item which will not be despatched immediately.
The delivery timescale of 2-5 working days is for the item once despatched however the name and product page and description of the website all reference that the frames are 'pre-order' and not due to be shipped until January.
I am sorry if you did not notice this information at the time of purchase and were expecting your order to arrive before.
I can see that you emailed us yesterday and received a response from our Customer Services team today.
Your order has been cancelled and a full refund provided so we are disappointed that you feel our response wasn't sufficient.
If there is anything further you wish to discuss, please feel free to send an email to the team at customer.services@thehouseoutfit.com and the team will get back to you.
Kind regards,
Louise
Customer Services Manager
From start to delivery amazing service…
From start to delivery amazing service and quality of prints , would highly recommend..
25. november 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Thank you so much for your kind review, we're glad that you had a positive experience when shopping with us and I have passed your feedback to our team! :)
Kind regards,
Louise
Customer Services Manager
Excellent frames at a great price and superb customer service
Having searched for a while for gold A2 picture frames, I was delighted to discover The House Outfit had just what I needed at a great price. I needed to contact them about the order the next day and the customer service I received was excellent. My frames arrived very quickly, well packaged and I have been thrilled with them. They are top quality. I will not hesitate to order again in the future.
Many thanks to all at The House Outfit. My room is now complete.
14. oktober 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Thank you so much for this lovely feedback about your order with us, we're so pleased we were able to help with your query quickly and that you received your order promptly and love your frames! :)
Kind regards,
Louise
THO will always have my repeat business!
I’ve ordered from THO quite a few times now! Their frames and prints are beautiful, amazing quality and exactly what I’m looking for to dress my home. Customer services are always speedy to get in touch if ever an issue, I’ve only had one that was due to courier damage but this was rectified immediately and a replacement sent out. I also love the little handwritten “thank you” on the cards inside the boxes! Nice little added touch from this wonderful small business! All these things keep me coming back to this company and THO will always have my repeat business!
18. september 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Thank you so much for your lovely review Alison. We appreciate your continued custom and love to hear how happy you are with your artwork and frames from The House Outfit.
Excellent product and customer service
Picture and frame initially arrived damaged (all in one corner, looked like a courier drop) , I emailed customer services and they responded within an hour and sent a replacement which arrived the very next day. Excellent customer service, great product, thank you.
11. september 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Thank you so much for your feedback, I'm really pleased to hear that we were able to replace the damaged item for you quickly and that you love your items from The House Outfit! :) x
Item received in perfect condition
Hello, I will probably update this review with a photograph of the print. I intend to put in my gold aluminium. A one frame. I have unpacked the frame and it is in immaculate condition. Thank you to those who prepared it for transit
4. juni 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Thank you Alison for taking the time to review your order. We are so happy that you are delighted with the frame you ordered. x
Customer service *chefs kiss!
I recently ordered 2 prints and 2 frames from The House Outfit and needed to contact Customer Services with a query. Claire was an absolute star and responded to my query so quickly and worked to resolve things, ensuring my customer experience wasn’t compromised and I received the products I wanted - which are fab by the way!
I’m back again ordering more frames!!
Would 100% recommend The House Outfit - they care about their customers and their products are proper stylish
7. marts 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Hi Katie,
What a lovely review - thank you so much! We love to hear when our customers have had a positive experience whilst shopping with us and I've passed your kind comments on to Claire! :)
If we can help with your orders in the future don't hesitate to let us know!
Kind regards,
Louise
I have ordered around 4 different…
I have ordered around 4 different prints over the last few months and I'm delighted with them all!!! Would highly recommend ordering from The House Outfit!!!
26. april 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Thanks so much for your lovely review Louise, it's great to hear that you've been pleased with the orders you have placed with us and love your prints!
If we can help with anything in the future, please do reach out and we'll be happy to help.
Kind regards,
Louise
Beautiful products and amazing customer service
I ordered 3 A1 frames and prints. Amazing and look exactly as advertised. The perspex for the frames were chipped by myself and I contacted The House Outfit. Within 24 hours, I already had replacement perspex sent out at no extra cost 😭. Beyond grateful for the amazing customer service because the products are expensive and it would have cost a lot to replace.
5/5 would recommend.
12. april 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Hi Rai,
Thank you for your review - I'm so pleased our team could help get the replacement perspex shipped out to help resolve that for you. We hope that you love your artwork and it looks great on display in your home.
Kind regards,
Louise
Have just received my trio set of…
Have just received my trio set of classico beige ..delivery super quick, quality of print superb, I love them
19. april 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Thanks Annie, we're so glad that you love your Classico Beige prints and they arrived quickly! :)
Kind regards,
Louise
Brilliant Customer Service!
Brilliant Customer Service!!
I had a query with the delivery of my order and sent an email to customer services. I received a reply from Louise 10 mins later assuring me that she will look into it. I then received an email from Claire the next morning confirming details. Excellent communitcation and so pleased with my prints!
12. april 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Hi Kathryn,
Thank you for your lovely feedback about your experience shopping at The House Outfit, and I'm so glad that we were able to help with your query regarding your order quickly.
We hope that you love your order! :)
Kind regards,
Louise
If you want great quality prints and…
If you want great quality prints and frames at competitive prices , the house outfit will be your go to.
Excelllent customer service especially when an issue arise that's when you know you dealing with a very good company.
I love my prints and fames and would highly recommend the houseoutfit. You wont be disappointed.
3. april 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Thanks so much for your review, Lisa!
We're really pleased that you had a good experience shopping with us at The House Outfit and I'm glad that we were able to help resolve the issue with your order to your satisfaction.
We hope that you love your prints and frames :)
Kind regards,
Louise
Extremely happy with the prints that I…
Extremely happy with the prints that I ordered. So satisfied, I ordered more prints and this time a couple of frames. Quick delivery, great quality and great customer service. Would highly recommend. Will purchase again. A very happy customer 😁
29. februar 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Hi Karen,
Thank you so much for your review. We loved seeing your prints styed in your home, they look gorgeous. We hope you love the new additions you have ordered too :) Claire
5* company and customer service
I ordered 3 large photo frames. 2 unfortunately came slightly damaged which would not have been the companies fault as it would have happened in transit. I emailed customer services and they responded within an hour or so offering a replacement or partial refund if we could fix ourselves. They also offered a future discount code. The frames were sent the following day and received the next. Cannot fault the brilliant service received. The frames are lovely and I cannot wait to get them put up. I'm looking forward to using this company again. Thank you
28. februar 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Hi there,
Thank you for leaving such a lovely review - it's so unfortunate that your order was damaged during transit but I'm pleased that we were able to get the problem resolved quickly for you, thanks so much for your understanding and patience whilst we had the replacements sent!
We hope that you love your frames now they're up in your home :)
Kind regards,
Louise
Lovely frames
Lovely frames, quick delivery and great customer service
21. februar 2024
Uopfordret anmeldelse
Besvarelse fra The House Outfit
Thank you so much for your lovely feedback about your frames - we're glad they arrived with you quickly!
Kind regards,
Louise
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