First time ordering cigars for delivery and I couldn’t be happier! The package arrived really quickly, and the cigars were packed perfectly. They came sealed in a bag and wrapped in bubble wrap so the... Se mere
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Se, hvad kunderne siger
I've used this company online and also visited the shop and can't fault either experience. Cigars arrived in good time and as ordered from my online order, then wwas helped when I went in the shop t... Se mere
Virksomheden har svaret
First time user of The House of Cigars. I found the website site excellent and informative. I thought the pricing is very reasonable. I arranged for click and collect which was more convenient for me.... Se mere
Virksomheden har svaret
Probably one of the best companies I have ever had the pleasure to deal with, service is superb, products are high quality and extremely good value. I would love to promote your products and support y... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are an online tobacconist shop stocking a large range of cigars and accessories. We sell New World Cigars from Nicaragua, Honduras, Dominican R., Mexico, and Cuban cigars, as well. The best prices for UK cigars you will find on our London cigar shop!
Kontaktoplysninger
Ithaca House, 27 Romford Road, E15 4LJ, London, Storbritannien
- 07827 133 622
- Contact@thehouseofcigars.co.uk
- thehouseofcigars.co.uk
4,8
Fremragende
126 anmeldelser
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Besvarelse fra The House of Cigars
Thank you indeed for your feedback. It means a lot to us. If you have any suggestions, please let us know!
Loose cigars sent dry/brittle - Poor Customer Service
I ordered a number of cigars. Some arrived perfectly, and delivery time was good. Cost was very reasonable. However, I ordered 4 x De Olifant loose cigars, which were packed in a plastic zip bag. They were found to be smashed upon arrival. As they were sealed within a plastic zip bag, clearly they were dry when packed. Similar orders form other merchants arrived at the same time perfectly. The other merchants had the addition of a mini humidity control included - house of cigars do not. The Manager argued that this was my fault when I complained about the quality - even when I sent images of the damages, and also comparative images of the perfect sticks I received from their competitors. This was my first, and last order. I understand damage can occur in the post. However, the way I have been let down in terms of the customer service - with a manager arguing that this was my fault (because I only got round to complaining a week after arrival) is despicable. It's time House of Cigars took responsibility. I'm surprised the previous feedback is so good. I will post images as evidence on any other feedback sites where possible
2. juli 2025
Uopfordret anmeldelse
Besvarelse fra The House of Cigars
Mr Michael Craig, if you don't mind, I would like to share my version of the story with all who see this feedback.
You placed an order on the 23rd of June, and it was delivered by Royal Mail 2nd class on the 25th of June. After one week, on the 2nd of July, you made a complaint stating that some of your cigars, specifically machine-made De Olifant, got dry.
These cigars were in perfect condition when you received the parcel, but they dried after a week because you have no means or you don't know how to store them. All the cigars sent out are "ready to smoke", and we make sure every time that our packaging is safe for cigars.
As I explained you when we spoke by phone, to receive a refund or to change your cigars, you must to post them back. You can't keep the cigars and get a refund or send over other cigars till we don't receive them back.
Our cigars are stored in very good conditions of humidity and temperature, and sent over in the safest way for cigars, but we can't make ourselves responsible if the customers don't know or don't have the means to store properly the cigars when the temperature outside is 30 degrees Celsius.
This is our policy, and we don't send a refund or other cigars even if you threaten us with bad reviews or posting on social media.
Besvarelse fra The House of Cigars
Thank you indeed for your feedback. We are happy to hear that you had a nice experience buying from our shop. If you have any suggestions, please let us know!
Great service
Great service, fast delivery and great price. Only gripe I can give (not that it was a problem) please post your cigars in boxes, they could get damaged in the bubble wrap envelopes. But other than that 👌👌👌👌
2. juni 2025
Besvarelse fra The House of Cigars
Thank you for your feedback. It means a lot to us. We don't understand what you meant because our cigars are delivered in boxes and before that are in bubble bags, never in bubble wrap envelopes.
Great experience
Great experience, everything you need for a nice gift or if you're a cigar smoker. Great advice from the owner. 5 stars seller.
30. maj 2025
Besvarelse fra The House of Cigars
Thank you indeed for your feedback. If you need further assistance or have any suggestions, please don't hesitate to get in touch.
Besvarelse fra The House of Cigars
Thank you. If you have any suggestions, please let us know!
Besvarelse fra The House of Cigars
Thank you indeed for your feedback. It means a lot to us!
I was very pleased with the service I…
I was very pleased with the service I received from The House of Cigars. It was prompt and efficient. I particularly liked the way the individual cigars were packaged. A class act all round!
27. maj 2025
Besvarelse fra The House of Cigars
Thank you for the feedback. It means a lot to us. If you have any suggestions, please get in touch.
Great
Great, had mu first smoke tonight. Super fast delivery too. Was shocked by how fast it was
23. maj 2025
Besvarelse fra The House of Cigars
Thank you for your feedback. It means a lot to us. If you have any suggestions, please let us know!
Fast efficient Service
20. maj 2025
Besvarelse fra The House of Cigars
Thank you indeed. It means a lot to us. If you have any suggestions, please let us know!
Fast shipping, great experience
What a surprise. Ordered late afternoon on friday and received saturday late morning! Excellent shipping and quality. Thank you.
Really recommend and I will also order next time from you.
2. maj 2025
Uopfordret anmeldelse
Besvarelse fra The House of Cigars
Thank you for your feedback. If you have any suggestions, please let us know!
Besvarelse fra The House of Cigars
Thank you, Charlotte. Your feedback is very important to us. If you have any queries, please let us know!
Besvarelse fra The House of Cigars
Thank you, Gary. Your feedback means a lot to us. For any suggestions, we are here, like always.
Besvarelse fra The House of Cigars
Thank you very much for your feedback. It truly means a lot to us! If you have any suggestions or ideas on how we can improve your experience, we’d love to hear them.
Besvarelse fra The House of Cigars
Thank you very much for your feedback. It truly means a lot to us! If you have any suggestions or ideas on how we can improve your experience, we’d love to hear them.
Easy to order and fast delivery
Easy to order and fast delivery! Glad I’ve found this website!
23. april 2025
Besvarelse fra The House of Cigars
Thank you very much for your feedback. It truly means a lot to us! If you have any suggestions or ideas on how we can improve your experience, we’d love to hear them.
Excellent service as usual.
Always keenly priced. Cigars arrived promptly, well packaged and undamaged.
15. april 2025
Besvarelse fra The House of Cigars
Thank you very much for your feedback. It truly means a lot to us! If you have any suggestions or ideas on how we can improve your experience, we’d love to hear them.
Cigars arrived in good condition and…
Cigars arrived in good condition and fairly promptly posted.
25. marts 2025
Besvarelse fra The House of Cigars
Thank you for your feedback! We really appreciate you taking the time to share your thoughts. If you have any suggestions, please share them with us!
Top quality cigars
Top quality cigars, good prices and fast efficient service. Buy with confidence.
21. marts 2025
Besvarelse fra The House of Cigars
Thank you indeed for your feedback. If you have any suggestions, please let us know!
Excellence.
Great experience, very easy and safe to buy. Very fast and well packaged delivery.
10. marts 2025
Besvarelse fra The House of Cigars
Thank you, Nilo! Your feedback means a lot to us. Please let us know if you have any suggestions!
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