My third order with this company and all I can say is there will be more to come The customer support agent via WhatsApp deserves huge credit, every time I can’t decide what flavour to go for as... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Finally I found good tobacco in UK and placed an order. Unfortunately not everything what I ordered was in stock, so we just swapped it for a different tobacco. Had problems with Royal Mail (as... Se mere
I know there are negative reviews from customers who received a re-packaged Shisha molasses, but from what I understand these always come in 1kg tubs and seller has to re-package it to smaller amounts... Se mere
Wouldn't buy from again. Item was received without original packaging. Only marking of what it is was someone wrote the flavour and weight in pen on vacuum sealed bag. No indication of brand. At suc... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
UK Hookah vendor , Supplying the best hookahs from around the world at the best prices
Kontaktoplysninger
Storbritannien
- thehookahclub.co.uk
3,9
God
71 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service and great products
Everytime i ordered, everything was delivered in time, and customer service is at the highest level.
21. maj 2024
Uopfordret anmeldelse
Great service and prompt delivery every…
Great service and prompt delivery every time, keeping me stocked whenever I need it
Thanks guy
17. maj 2024
Uopfordret anmeldelse
Products
Products, service and delivery is always on point, they are able to source specific shisha tobacco products from different countries which is another reason why I order from them. If I ever had an issue with shipping or orders, they would always find a solution for me and resolve it. Great customer service.
15. maj 2024
Uopfordret anmeldelse
A+ Service
A+ Service. Fast deliveries. They never mess about. Ive been a customer for over 5 years now and never dissapoint. Highly reccomend.
2. februar 2024
Uopfordret anmeldelse
PLS READ AND DONT BUY
After purchasing an order of 2 packs of tobaccos in the first half of December. I did receive the first one after few days (which I was happy with), for the other one I supposed to wait 5 days. On the 28th of December I have asked for an update on the missing one, and the reply was that wasn’t been shipped yet, that will be shipped on the very next day (which again I was happy with), I had to chase again on the 3rd of January and they told me that supposed be already with me, but then probably realize again that product not shipped and that product will be with me100% at the end of the week ( I start to get annoyed, but hey). Today 6th of January still no product and I have been told that they do not have control on Royal Mail, ohh and that I have been already supply a tracking (which is a screenshot in today conversation).
Really not professional and probably very scammy.
DO NOT BUY PLEASE, is just a waist of money
6. januar 2024
Uopfordret anmeldelse
Besvarelse fra Thehookahclub
Hi
We’re sorry to hear that you’re not happy with our service
Upon checking our records and correspondence between yourself and our customer service agents, we made you aware of the delays that can happen over the Christmas/New year period, once an item has left our warehouse we have no control over the shipping process. Your item was shipped via next day delivery but due to delays with Royal Mail it hasn’t turned up, We offered to look into this and revolve this matter with Royal Mail and established that the order will be with you within the next 1-2 working days, delays over the holiday period are completely normal.
Again we do apologise for the inconvenience
The best flavour i have had after ages
28. november 2023
Fantastic customer service followed by…
Fantastic customer service followed by a quick delivery. Product is quality and the prices are good. Would be happy to order again and recommend.
27. november 2023
Great seller
18. september 2023
I did not receive my items
7. juni 2023
Besvarelse fra Thehookahclub
Hi
Upon Checking your order, your item is showing as delivered by the courier on the 09/06/2023 at 15:34, if you disagree with this please get in touch with us via our contact form
Kind regards
Delivery was fast and tobacco is good
Delivery was fast and tobacco is good. It is only one website where I could found my favourite tobacco Element
25. februar 2023
Besvarelse fra Thehookahclub
Hi
Upon checking your order, I can see the item has been marked as delivered by Evri, Please get in touch with us if this is not the case.
A good shop for tobacco
A good shop for tobacco, with a wide range of options for any taste )
29. december 2022
An excellent store
Excellent customer service, speedy delivery, and quick response to questions. I have purchased from this store numerous times and will continue to do so.
1. november 2022
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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