Excellent my 3rd order on its way other two have been good. No complaints so far trying different flavours my favourite so far is lady killer is the one I like most so another one ordered as well as... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Shocking No update not item and they don't answer emails. Back to the bank for a refund . Feel like a Wally as I've just basically given sumone money for nothing and have to chase to get... Se mere
Virksomheden har svaret
Bad communication. Very bad. No response to messages requesting updates. No human available to speak to... Still no order after a week of waiting. Sadly not the professional service I was e... Se mere
Virksomheden har svaret
Ordered some items as a Christmas present. I was very pleased with the order updates. All the items I ordered were packaged properly and arrived in perfect condition. The estimated delivery given was... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
London based Shisha Hire & Supplies
Kontaktoplysninger
Storbritannien
- 07712223584
- Info@hookedonhookah.co.uk
- hookedonhookah.co.uk
3,1
Middel
38 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent my 3rd order on its way other…
Excellent my 3rd order on its way other two have been good. No complaints so far trying different flavours my favourite so far is lady killer is the one I like most so another one ordered as well as 2 others they should be here tomorrow can't wait looking forward. Thanks
Regards Steve F.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hooked On Hookah
Hi Steve,
Thank you so much for your fantastic review and for placing your third order with us!
We're delighted to hear you've been enjoying the different flavours, and it's great to know that Lady Killer is currently your favourite. We love hearing which flavours our customers enjoy most.
We really appreciate your continued support and are excited for you to try the new flavours arriving today. We hope they become new favourites too!
As a small thank you, we've sent a discount code to your inbox for your next order, so be sure to keep an eye out for it.
Thanks again for your loyalty and kind words. Enjoy your delivery!
Best regards,
The Hooked on Hookah Team
Avoid as you won't get your item compleat scam
Shocking
No update not item and they don't answer emails. Back to the bank for a refund .
Feel like a Wally as I've just basically given sumone money for nothing and have to chase to get a refund .
Update
The seller decided to refund me at 11.15 pm
Saying I should look in t&c 🥴seems like they don't stock anything they order from elsewhere taking 4 days to actually send an in-stock item .
Avoid these jokers who run a company like a drop shipper .
Emails me getting very annoyed that I gave them a bad review for not sending an item that was ordered days ago.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hooked On Hookah
Thank you for your feedback.
We are sorry that you were unhappy with your experience. However, we would like to clarify that your order was still within the estimated processing and shipping timeframe selected at checkout when this review was posted.
Before receiving your review, your parcel had already been packed and was ready for dispatch. After receiving your review, we contacted you directly to offer either a full refund or the option to proceed with shipping your order. We subsequently made the decision to cancel the order and issue a full refund of £14.50.
We understand that customers appreciate regular updates, and we are always looking for ways to improve our communication. We would also like customers to understand that we have a shipping policy, which includes the estimated processing and delivery timeframes displayed at checkout.
We wish you all the best and can confirm that this matter has now been resolved.
Went beyond expectations, communication let down
Let me start with the positives. They were the only ones that sold what i was looking for which was an eshisha head. They also sent me some free batteries to go with it. Which was very nice of them.
Now the negatives
It took them a week to deliver it to me despite it being a UK delivery. I got the delivery code from parcel force immediately but it was only when used their online service it was sorted. Communication is poor as they took age to response on the online chat service. Yes you solved it, but it could been solved sooner if you responded sooner.
One thing that you could do is have a click and collect service giving discounts to those that choose to collect from the warehouse.
I hope your business improves cause I can tell your trying but its the small things that make the big difference
17. september 2025
Uopfordret anmeldelse
Bad communication / nothing received (received after 1 week).
Bad communication. Very bad. No response to messages requesting updates.
No human available to speak to...
Still no order after a week of waiting. Sadly not the professional service I was expecting for sure. Not even a shipping update one week on from ordering.
Will be putting in a PayPal claim to get my money back at this rate 😭
Update: my order paper work shows the correct email address 🤔
Update: products received, took one week. In a world that moves fast one week feels like an age. Sadly I'll not be using this company again.
A simple apology would have been accepted here.
Looking through your responses to previous order concerns in this thread, I find your responses not really in keeping with my perception a 'good customer service' experience .
17. juni 2025
Uopfordret anmeldelse
Besvarelse fra Hooked On Hookah
We’re sorry to hear about your concerns and appreciate the opportunity to clarify.
We did receive your messages via our online system and attempted to reply promptly. However, our responses bounced back due to an incorrect email address provided with your order. This meant we were unable to reach you directly to provide updates.
We can confirm that you selected standard delivery at checkout, and your order was dispatched accordingly. Our records show your parcel was delivered on 24th June, which falls within the standard delivery timeframe provided at the time of purchase.
We understand your frustration and are always striving to improve. However, we would like to note that this review may be misleading, as your order was delivered as expected and communication was attempted on our part. We’re happy to assist further and invite you to update your contact details so we can ensure smooth communication in future.
Besvarelse fra Hooked On Hookah
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that the shisha flavour you received did not meet your expectations.
At Hooked On Hookah, we take great pride in offering only authentic, high-quality products to our customers. Please rest assured that we do not deal in fake or imitation products of any kind. Shisha tobacco, like all natural leaf products, can sometimes vary in taste and strength due to several factors — including the batch of tobacco, how it's packed, airflow setup, type of charcoal used, and even the device it’s being smoked from.
We understand that flavour experience is very personal, and we're always here to help troubleshoot or advise on how to get the best possible session.
If you feel there may have been an issue with your order, we kindly ask that you reach out to our support team directly. We are committed to customer satisfaction and will do our best to offer a fair and reasonable resolution.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
5-Star Shisha Supplier – Highly Recommended!
I’ve been consistently impressed with the outstanding service from Hooked On Hookah, my go-to Shisha supplier. Their range of flavors is top-tier – always fresh, smooth, and exactly what customers expect. The accessories are high-quality and reliable, making setup and maintenance effortless.
What truly sets them apart is their excellent communication and lightning-fast delivery. Every order is processed promptly, with clear updates and quick turnaround – often arriving even earlier than expected.
If you’re looking for a Shisha supplier that delivers premium products and exceptional service, look no further. Hooked On Hookah is a true 5-star operation from start to finish!
6. maj 2025
Uopfordret anmeldelse
I ordered adalya lady killer and I…
I ordered adalya lady killer and I received different brand
10. februar 2025
Besvarelse fra Hooked On Hookah
Dear Isuf Kasa,
Thank you for your feedback. We want to assure you that all our products are 100% original. As noted in the product description, packaging may vary from time to time. Additionally, we have been in communication regarding your order, and at no point have you mentioned any concerns about the item you received.
If you do have any issues, we would truly appreciate it if you contact us directly so we can work towards a resolution. Customer satisfaction is very important to us, and we are happy to assist in any way we can.
Best regards
very good service
very good service, communication and they provide original products
25. december 2024
5 Star service as always
5 Star service as always
After purchasing the shisha I needed some more flavors and was not completely sure which flavors to choose. I was not disappointed with the two I decided on.
Shipping was great delivered within the time period. Thank you
28. november 2024
This is not original lady killer flavour the mixed something else and they call it lady killer don’t buy from this place your money will be wasted
This is not original lady killer flavour
14. september 2024
Besvarelse fra Hooked On Hookah
Hi Shamal Sheykha,
Thank you for taking the time to leave a review. We want to reassure you that all of our products are 100% authentic and sourced directly from trusted suppliers. To ensure we can provide the best value with low shipping costs, packaging may vary at times, but this does not affect the quality of our products.
We noticed you didn’t reach out to us directly with any concerns. If there is ever an issue, we urge you to contact us directly so we can address it promptly and ensure you have a positive experience with Hooked on Hookah.
Best regards,
The Hooked on Hookah Team
The best I know
The best I know, always on time and takes care of everything from beginning to end. Love it.
26. juli 2024
Uopfordret anmeldelse
I have been purchasing my flavours and…
I have been purchasing my flavours and Shisha accessories from HOH for a while now. Fast delivery & great products. Thank you
28. april 2024
Uopfordret anmeldelse
Indulging in Lady Killer was a…
Indulging in Lady Killer was a flavorful delight! The blend was exquisite, offering a harmonious mix that pleased the senses. Beyond the remarkable taste, the company's communication was top-notch. They displayed a genuine willingness to resolve any issues, ensuring a positive experience. An exceptional flavor coupled with excellent customer service makes this brand a definite go-to for a satisfying shisha experience."
12. november 2023
I never got my order
10. november 2023
Besvarelse fra Hooked On Hookah
Dear Sabrina Murrell,
We wanted to inform you that your parcel was delivered on 24-11-2023. Regrettably, there was an unforeseen delay beyond our control. Despite sending out tracking details within the specified delivery exception dates, the delay occurred within the Royal Mail delivery network.
We sincerely apologise for any inconvenience this may have caused. As a gesture of goodwill, we have processed a full shipping refund to your payment method.
Best regards,
Hooked on Hookah
Great communication also very nice…
Great communication also very nice staff prompt replies if something wrong.
Great!
31. oktober 2023
Besvarelse fra Hooked On Hookah
Adrianna, it's consistently a pleasure serving you. We extend our heartfelt gratitude for your ongoing support, and we remain committed to delivering the highest level of service possible. Thank you for choosing us.
Warm regards,
Hooked On Hookah
I didn't receive my order until now abd…
I didn't receive my order until now abd when I contact Parcelforce they told that its lost!!!
20. oktober 2023
Besvarelse fra Hooked On Hookah
Dear Mr. Othman Khalil,
We are pleased to inform you that your parcel, tracked under reference number TWSL6048253GB, was delivered and signed for by your concierge on November 7th. Throughout the process, we maintained constant communication with you via email, especially during the period when ParcelForce was working to locate your package. It's worth noting that the delay was beyond our control, and we appreciate your understanding in this matter.
At Hooked On Hookah, we take pride in fulfilling customer orders within the delivery exception dates specified during the checkout process. We are delighted that ParcelForce has successfully delivered your parcel. We sincerely apologise for any inconveniences caused by the delay and appreciate your custom.
Best regards,
Hooked On Hookah
Product and service were excellent
Product and service were excellent. Fast delivery and highly recommended.
25. juli 2023
Great service and delivery on time
Ordered some items as a Christmas present. I was very pleased with the order updates. All the items I ordered were packaged properly and arrived in perfect condition. The estimated delivery given was very accurate. I was worried it would not arrive in time for Christmas, but it did! Overall, very pleased with my experience and would order again.
16. december 2022
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.