I’ve been trying to get a script repeat for some medication doctor Singh has gone overseas 3 times they have told me it has been sent when I’ve checked with the pharmacy it hasn’t been sent tried to g... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
H,Dr zainab in al nahda dubai had a given the best service.once I am having severe cough allergy, her medication given me positive results. She will only provide the antibiotics when it is necessar... Se mere
Dr Nazar Khowaja from Health hub is excellent in diagnosing the primary problem, understands the patients situation and prescribes medicine according to the diagnosis. He is very well mannered and ver... Se mere
Visited Viann - Consultant 12 - Received a wonderful physio consultation and follow up sessions over the last few weeks. This has really helped me with long time back and shoulder pain issues. She is... Se mere
Virksomhedsoplysninger
- Blodprøvetagning
- også i
- Fitness- og ernæringstjeneste
- Hjemmesygepleje
- Selvbetjent apparat til sundhedstest
- Wellnessprogram
Om Health Hub
Skrevet af virksomheden
About The Health Hub
Our goal is to make at-home healthcare accessible for everyone. Our bespoke online platform combines the convenience of online ordering with the world’s leading laboratories so people can take a range of easy to follow tests and truly understand their health thanks to our advanced digital tools. Our team combine years of experience to deliver a comprehensive, trusted service that will change lives forever.
Kontaktoplysninger
The 8th Earl Spencer Centre Old, Bedford Rd, , NN4 7AA, Northampton, Storbritannien
- 0800 8021 142
- info@thehealthhub.com
- thehealthhub.com
3,5
Middel
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service
Due to the change of travel regulation for Covid Tests, I had to cancel my pre-departure test. Kara could not have been more helpful and she refunded that element instantly. She also confirmed that my day 2 PCR test would proceed as booked.
6. januar 2022
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hi, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
avoid.
If possible I would have given 0 stars. I waited 5 days for a result of Day2 PCR test - had to isolate for 5 days, which obviously cause a lot of disruption.
When I contacted Health Hub I was told that they won’t refund me as they are not responsible for that.
5. januar 2022
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hi Kate,
Thanks for leaving a review, i am going to request more information from you, it would really be appreciated if you could respond so i can try to figure out what caused the delay in your results and hopefully explains things better to you.
Have a nice day
Jade
Customer care manager
Overall good, this time rapid test a bit complicated
Overall it was good and I've used the Health Hub before and you're very reliable. The PCR tests for Day2 were fine and posted (although 4 days later we still dont have the results and we leave the UK tomorrow so a bit of a waste of money, though its a government requirement so nothing to do with the Health Hub). For the Rapid Test, it was just a little more difficult this time because, we were given a 30 digit number and not 16. I asked for help and had to then got a link to open a new account...fill in a form, send a request etc...(Madalina was very helpful online for the yesterday). Then today, the website live camera didnt work - my laptop it was on...but i couldnt see myself so didnt know if i was filming right or not...so then Rhianna was very helpful online today. And suggested i do it on the mobile phone, but then i had to transfer it and load it that way (also it was too heavy so i had to edit the video on my phone and load it again...). In the end it all worked.
4. januar 2022
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hi Sophie
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion. We are working hard to improve our antigen testing system and taking all of our customers criticism on board, If there is anything else we can help you with please don’t hesitate to contact our customer care team.
I am so glad things all worked out in the end
Many thanks
Jade
Customer care Manager
The person that answered my email was Rhianna
The person that answered my email was really helpful and so nice. Thanks for all the support and help.
3. januar 2022
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hi Keli, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Ethan was very helpful
Ethan was very helpful! Everything went well and smoothly. Got the results super quickly!
3. januar 2022
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hi Catalina,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Diana was very helpful
Diana was very helpful, kind and fast fixing my doubts and problems
2. januar 2022
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hi Alex, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Gave quality service.
Gave quality service.
My family really appreciated the way they handled everything.
1. januar 2022
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hey there Boddy,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
COVID Day 2 Test - Great Service!!!
I was looking for a day 2 COVID test for our return to the UK after a holiday and was recommended Health Hub by a colleague who had used them in the past and I was not disappointed. The online portal was so simple, my order was placed in minutes and the product shipped on time. I had to contact the helpline on New Years Day to double check our booking ref and I got through straight away and spoke to a lady called Madalina who was super helpful and gave me the info i needed in seconds. I cant recommend these guys highly enough... there are a lot of scammers in the COVID test market... these guys are not one of them - they were great from start to finish... and reasonably priced too!
1. januar 2022
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hi Nick, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Excellent service and quick turnaround…
Excellent service and quick turnaround of results and reports.
1. januar 2022
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hey there Srilakshmi,
We’re glad to see you are happy with our Service, I will feed your comments back to our team.
Have a good day!
Jade
Customer Care Manager.
An order problem promptly resolved
I had to contact the staff at The Health Hub to query an order which I didn't think that I had made. I did it on an email. The reply was swift and very helpful. It turned out to be my mistake. My query and the response was dealt with by Madalina who was very helpful and professional. The matter was resolved. I am very grateful.
1. januar 2022
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hi Noel, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
the day 2 Covid test with the…
I had the day 2 Covid test with the Health hub. The booking was bit confusing but quick replays on chat helped to answer all my questions. The test by itself went smooth and I was notified about results with a text and an email even before the theoretical time.
1. januar 2022
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hello there Artur,
Thankyou for the kind review, I will pass it on to the team.
Have a lovely day.
Kara
Customer Care Team
Thank you very much Rihanna!
Thank you very much Rihanna!
Quick and prompt solution to my flight delayed
31. december 2021
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hello there,
Thank you for your kind review.
We are so glad that Rihanna was able to assist you on this occasion and if you need any further help please don't hesitate to contact out customer care team.
Have a lovely day.
Kara
Customer Care Team
The Health Hub provide an excellent…
The Health Hub provide an excellent service including despatch of kits, speed of test result return etc., but also excellent Customer Support, including Rhianna today, being professional, courteous and friendly in sorting my issue of not always receiving system generated emails which they promptly forwarded to me manually.
31. december 2021
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hello Mogens,
Thank you for your positive feedback.
I will pass your message onto Rhianna, We’re glad to see you are happy with our Service.
Have a lovely day.
Kara
Customer Care Team
I was waiting for my result
I was waiting for my result
When I contacted through live chat the agent responded swiftly and sent me my results
31. december 2021
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hello Imad,
Thank you for your feedback.
We aim to to offer a high level of customer service to all of our customer. I will pass your message onto the team.
Have a lovely day.
Kara
Customer Care Team
I received great customer support today…
I received great customer support today from Madalina when my fit to fly certificate had not been published despite having recieved a result. She was great and very helpful!
31. december 2021
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hello Mollie,
Thankyou for your kind and positive feedback, We really appreciate it.
We aim to to offer a high level of customer service to all of our customer. I will pass your message onto the team.
Have a lovely day.
Kara
Customer Care Team
Rihanna gave outstanding service…
Rihanna gave outstanding service Excellent
31. december 2021
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hello Elizabeth,
Thankyou for leaving us this positive review, I will pass you message onto the team.
Have a lovely day
Kara
Customer Care Team
Review to tracking codes
As the tracking codes were handwritten on the PCR test boxes which I took a picture off, I was unable to interpret and use the tracking function of the website effectively. I escalated via Customer Services this evening online and Rhianna was able to provide me with the correct tracking codes so there's full visibility and traceability of the test process.
30. december 2021
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hello Arif,
Thank you for you lovely feedback, I am sorry you had this issue initially but I am so glad that Rhianna was able to assist you in a friendly and professional manner.
Have a lovely day.
Kara
Customer Service Team
I had a great customer experience from…
I had a great customer experience from Madalina, she followed up to try and sort my issue which she did not have to do great customer service!
30. december 2021
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hello there,
Thankyou for your positive feedback, I will pass this on to Madalina, We aim to offer a high level of service to all our customers and we are glad that this was reflected on this occasion.
Have a lovely day.
Kara
Customer Service Team
Thanks Rhianna !
Rhianna went the extra mile to assist us with a rather stressful situation with test certificates for which we are extremely grateful.
30. december 2021
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hello Kim,
Thank you for your positive feedback, We always aim to offer a high level of service to our customers and I am glad that Rhianna was able to assist you on this occasion.
Have a lovely day.
Kara
Customer Service Team
Booking Confirmation
I had not received my confirmation email and when I emailed with the query I was impressed by the speed of reply and efficiency of dealing with my query which was resolved immediately by Paulina
28. december 2021
Uopfordret anmeldelse
Besvarelse fra Health Hub
Hello Mary,
Thank you for you kind and positive feedback, I will pass on your message.
Our customer service team always aim to offer a high level of service to all out customers and i am glad this was portrayed on this occasion.
Have a lovely day.
Kara
Customer Service Team
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