Was pleasantly surprised with my experience purchasing Droplet products. I purchased them on a whim not knowing much about the brand and not only did they ship fast, the scents are absolutely divine.... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Been a customer for almost a year now and honestly can't get enough. Started out with the houseplant incense drops (still my favourite) and recently added the reed diffuser and wax warmer to my collec... Se mere
Virksomheden har svaret
Whilst I received the first couple of orders without any issue - my two most recent orders have been a disaster. Full money taken, no goods received, promises from customer service they were on the wa... Se mere
Virksomheden har svaret
I ordered the wax tablets set and got a beautiful electric wax melter which gently glows - the whole set is totally classy. Of course I wanted I try the blackberry melt so ordered those - wonderful fo... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DROPLET is a modern-day House of Scent, born from a family obsession with fragrance. Formulated in Grasse, France and designed in London, each creation is crafted in sculptural, design-led formats to transform your space.
Kontaktoplysninger
Storbritannien
- info@thedropletco.com
- thedropletco.co.uk
4,4
Fremragende
22 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great products and customer care is…
Great products and customer care is fantastic … I have tried every product that they have.
11. august 2026
Uopfordret anmeldelse
i have always been a candle babe
i have always been a candle babe, but droplet takes home scents and makes it decor. SUCH a beautiful and considered way to scent your home. Unique scents, no basic vanilla or cotton over here.
28. august 2026
Uopfordret anmeldelse
Best fragrances and products 🫶🏻
16. september 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey Paolo,
Thank you so much for sharing the love here 🫶
We're glad our scents are making a difference to your space, and we can't wait to share more with you!
Peace & love,
Team Droplet
Excellent service & amazing products
Excellent service & amazing products! The wax melt is unreal!
10. september 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey Harry,
Thank you so much for your kind words! We're so glad you're enjoying our wax melts and that they're making a difference to your space 🙏
Peace & love always,
Team Droplet
Dismal customer service
Placed first order and money left my account on 3 September 2026. Promised delivery on 5 September...yet to arrive: it is now 16 September. Chat bot repeatedly promises to 'escalate' but does not respond to requests for updates. Droplet is however capable of certain communication: my email inbox is now full of their regular marketing emails. Absolutely dismal customer service and I will now have to invoke the charge back process. Infuriating and disappointing.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey Mitzi,
We're so sorry to hear about your current situation with your Droplet and want to ensure things are resolved swiftly. Our team are here to help and have contacted you via email to compensate and rectify things with your order.
Let's turn this experience around for you ASAP.
Kindest,
Team Droplet
Love all the Houseplant range
Love all the Houseplant range. I’ve bought it 3 times about to be a 4. Amazing products, incredible fragrances. Delivery is speedy too
3. september 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey Tiras,
This is amazing to hear! We're so glad you're loving our Houseplant range & can't wait for you to try more fragrance products across our whole line 💚
Peace & love,
Team Droplet
Besvarelse fra DROPLET
Hey Anna,
Thank you so much for the lovely words & glad your aroma is complimenting well with your home 🥹
Can't wait for you to explore more scents with us!
Peace & love,
Team Droplet
High Quality Product with Kind Customer Service
Was pleasantly surprised with my experience purchasing Droplet products. I purchased them on a whim not knowing much about the brand and not only did they ship fast, the scents are absolutely divine. They offer really high-quality products that elevate your home, combined with that small brand feel of clearly caring about the customer experience. I've been burning through my incense cones quickly and am excited to grab more/keep supporting them! I'm a fan!
1. august 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey Kiah,
We're so happy to hear your first Droplet experience has been such a positive one! From the fast shipping to the scents themselves, it's great to know our products are helping bring a little extra atmosphere to your home.
Hearing that we've kept that small-brand feel while delivering a quality experience means the world to us 🩵
We appreciate your support and can't wait to welcome you back for more scents soon 🛋️
Peace & love,
Team Droplet
LOVE the incense cones
LOVE the incense cones. The smoke is not too thick and it doesn’t overstay its welcome. I’ve tried most of the fragrances and they are all lovely. The little discs for burning also look nice on display. We started carrying the multi-packs at my shop in Brooklyn and they’re one of my favorite things to recommend!
8. september 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey Cait!
We're so happy to hear you're enjoying our Incense Drops and our other product ranges. The support means so much to us.
We have so much to share as we work on bringing more products to our range. Stay tuned and thank you so much for the recommendation and support 🩵
Peace & love,
Team Droplet
Obsessed
Obsessed! Each scent is an incredible moment of calm and intention!
7. september 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey Tony,
Thank you for sharing your experience with our scents 🛋️
More calm & intention on the way, we can't wait for what's to come. Stay tuned 🩵
Peace & love,
Team Droplet
Great smell but awful customer service and missing goods
Whilst I received the first couple of orders without any issue - my two most recent orders have been a disaster. Full money taken, no goods received, promises from customer service they were on the way, still nothing and now just vague promises to look into it. "Peace and Love" might be the motto, but a little more focus on customer service and fulfilling orders for which full money had been taken for weeks ago might be more of a priority
7. september 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey Ben,
Thank you for sharing your recent experience with us, this is definitely not the level of service we aim to provide and we will certainly help to make things right with your last two orders.
A member of our team will be in touch to provide a solid update and solution. Let's turn this around for you. We appreciate your support and want to continue providing your home and experience the level of care it needs.
Kindest,
Team Droplet
Droplet is an integral part of my daily routine!
I have been totally obsessed with Droplet since it was first launched and each release makes me love the collection even more.
I use the scent burner in my office when I work from home to help me focus during work with a 6 hour candle; it’s the perfect size and the quality of the glass ensures it is safe to keep burning.
My lounge has a mix of Houseplant scents depending on how I feel and visitors always comment on how wonderful my home smells 💕
Finally, Palo Santo has become part of my nightly ritual. 2 cones give me the right amount of time to relax, do my journaling and drift off dreaming I’m back on holidays in Mexico! Please, never discontinue it, Droplet Team 🙏🏽💫
Love each scent; keep up the great work!
5. september 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hi Frannie,
This is an awesome review! Thank you so much for the love, and glad you're enjoying our range of scents. This is exactly the way we want to change your space 🫶
Don't worry about Palo Santo, we're keeping that forever ♾️
Can't wait to show you what we've got in store for the future and beyond.
Peace & love,
Team Droplet
Love everything about the product
Love everything about the product
5. september 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey Jimm,
Thank you so much for sharing your review and we're so glad you're enjoying our Droplet products 🫶
Peace & love,
Team Droplet
Amazing scent oils
Amazing scent oils, incense cones and diffusers fills the room with beautiful scents would highly recommend.
5. september 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey Nancy,
Thank you so much for the love & so glad you're enjoying our range of scents 🫶
Keep spreading the love & we can't wait to show you more!
Peace & love,
Team Droplet
Best incense around
Best incense around. Only kind that doesn't give me a headache!
5. september 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey Joe,
Thank you for the seal of approval & we're so glad our incense range is working perfectly for you 🫶
Peace & love,
Team Droplet
Regular customer
Regular customer, love these pyramids of joy. Use them to set my daily self care routines and to make my home smell grand.
Beautiful assortment of fragrances all amazingly good.
3. september 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey Kim,
Aw, so glad to hear you're enjoying our Incense range! They're the perfect little pyramids for your space, and we're so glad they're making a difference to your space 🫶
Stay tuned for more beautiful scents on the horizon.
Peace & love,
Team Droplet
Besvarelse fra DROPLET
Hey Robyn,
Thank you for sharing the love, and we're so glad you're enjoying our range of products 🫶
We can't wait to share more with you and our Droplet community. Stay tuned!
Peace & love,
Team Droplet
Great looking and smelling product
14. august 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey DC,
Thank you for sharing the love and glad you're enjoying your Droplet products 🫶
Peace & love,
Team Droplet
Damn sexy smell, beautiful bottle.
I am besotted with the Fig Leaf Reed Diffuser. My home smell gorgeous and the fragrance is downright sexy. I cannot count the times someone has said how lovely the place smells and ask what it is. The pretty bottle and chunky no nonsense reed look fabulous. I want a refill and am hoping Droplet will bring one out soon.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey Mary,
Thank you so much for sharing your love for our Fig Leaf Reed Diffuser! We're so glad it's making your home smell good and is making the difference 🫶
Refills are definitely on the agenda, so keep an eye out!
Peace & love,
Team Droplet
A classy company with classy products and service
I ordered the wax tablets set and got a beautiful electric wax melter which gently glows - the whole set is totally classy. Of course I wanted I try the blackberry melt so ordered those - wonderful for my kitchen location especially as it’s recently been refurbed so is gorgeous anyways.. they arrived the day after ordering and smell brilliant. The whole thing is so classy - the melts themselves and packaging. No chintzy woo woo factor - just lovely and efficient service too.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra DROPLET
Hey Kathryn,
This is brilliant! We're so glad you're enjoying your Wax Warmer Set and melts. That's exactly how we aim to change your space 🫶
We can't wait to show you what we've got in store for the future & beyond. Until next time!
Peace & love,
Team Droplet
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