Really enjoyed being a member of Craft Gin Club (now The Curious Drinker) but my drinking habits have changed and my cupboard now resembles a very expensive gin bar that nobody visits! Bianca was v... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’ve loved having the boxes and for a special occasion they’re great. However, although you can pause or cancel membership it’s a bit of a performance- you have to ring up! And even skipping a box you... Se mere
Very hard to cancel subscription membership. They try every tactic to keep you when trying to cancel online. Then they still keep the subscription going. Calling via telephone involves loads of quest... Se mere
Virksomheden har svaret
I called today to sadly cancel my membership. I had been a member for approximately 5 years and have enjoyed many good gins, snacks and magazines but have needed to cancel. Anna listened to me and was... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.
Kontaktoplysninger
Devonshire House 60 Goswell Road , EC1M 7AD, London, Storbritannien
- members@thecuriousdrinker.com
- thecuriousdrinker.com
4,0
God
5 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quick efficient polite and helpful
Quick efficient polite and helpful - Desmond handled my call well.
Have enjoyed my CGC membership over the years but time to leave now - thanks
19. maj 2026
Uopfordret anmeldelse
Lovely package gift Excellent customer…
Lovely package gift Excellent customer services and gorgeous tasters. Sadly intended as a gift for my mother…. Needed to cancel due to her medication intake… I tried
19. maj 2026
Uopfordret anmeldelse
Great company and Gin
Great company and Gin.
Even just to trial.
Thank you to membership team Bianca for being very helpful on the phone.
19. maj 2026
Uopfordret anmeldelse
Desmond jones was very helpful and…
Desmond jones was very helpful and professional handling my cancelations
18. maj 2026
Uopfordret anmeldelse
Call handled quickly and efficiently by…
Call handled quickly and efficiently by Bianca
18. maj 2026
Uopfordret anmeldelse
Very helpful customer service from Bianca
Very helpful customer service from Bianca.
18. maj 2026
Uopfordret anmeldelse
Desmond Jones was very very helpful
Desmond Jones was very very helpful! Thank you :)You made everything so simple and straight forward. I am very grateful.
18. maj 2026
Uopfordret anmeldelse
Anna was very helpful on cancelling my…
Anna was very helpful on cancelling my subscription
18. maj 2026
Uopfordret anmeldelse
What a wonderfully crafted set
What a wonderfully crafted set! Super quality products and Anna in customer service was really polite and helpful. Great company
18. maj 2026
Uopfordret anmeldelse
The gin was nice but I didn't want all…
The gin was nice but I didn't want all the add ons and I can get my Gordons and Fevertree fortnightly from Tescos at half the price to be honest So not for me
18. maj 2026
Uopfordret anmeldelse
Hard to cancel
It said you can manage subscription online blah blah. When you want to cancel, you have to log a ticket online and then got told to call and when you call it went to voicemail.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Curious Drinker
Hi Doris, Thank you for your feedback.
We know cancelling should feel straightforward. While memberships can be managed online, cancellations are completed over the phone as we like to speak directly with members, gather feedback, answer any final questions, and make sure everything is wrapped up properly.
Our calls are typically quick, around 2 minutes on average including wait time, so the process is usually fast. That said, we appreciate this wasn't your experience, especially if you reached voicemail, and we understand how that would have added to the frustration.
We genuinely value speaking with our members because we back our service and love the chance to help where we can, but we also appreciate your feedback on the process and will take it on board.
Kind Regards,
James
Memberships Executive
Easy and quick cancellation process…
Easy and quick cancellation process from Anna. Good service.
18. maj 2026
Uopfordret anmeldelse
Called CGC
Called CGC - spoke to Anna who was fast efficient and understood my requirements - all done in a few minutes. Thank you Anna.
18. maj 2026
Uopfordret anmeldelse
Whoop whoop
I'm always excited when I get the email to say my box has been delivered.
I really look forward to opening my box to see what goodies I've got ☺️
9. maj 2026
Uopfordret anmeldelse
My issue is with the delivery company…
My issue is with the delivery company (Evri) rather than the gin box. My last delivery was with the Royal Mail and arrived about 3-4 days after my ordera with clear tracking all the time. However, Evri took 10 days to deliver this order and their tracking was almost non existent, so I had no clear idea as to when to expect it. If you had a postal preference I would definitely advise Royal Mail….
17. maj 2026
Uopfordret anmeldelse
Able to cancel my membership without …
Able to cancel my membership without complications. Adviser Anna was polite and courteous and dealt with my cancellation request efficiently, following up immediately with confirmation email.
Thank you for your excellent customer service
16. maj 2026
Uopfordret anmeldelse
customer service rep good but overpriced!
The customer service representative was very helpful however the simple fact that you can sign up with a few clicks but you need to not only email to get the help desk number and then call to cancel your subscription is big red flag for me. If you can sign up entirely online you should be able to cancel online also. The box I received had a few nice options but was very overpriced. Over £30 for 2 20cl bottles, some syrup and a few snacks is very expensive.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Curious Drinker
Hi Curtis, Thank you for your feedback, and we’re really pleased to hear our team was helpful.
We understand your point around cancellations and appreciate the feedback. We know members can sign up online quickly, and while cancellations are completed over the phone so we can gather feedback, answer any final questions and ensure everything is wrapped up properly, we appreciate that some members would prefer an online option.
On value, we’d just like to clarify that all of our boxes meet or exceed the advertised value guarantee. If you received one of our introductory/free taster boxes, these are valued at over £30 (typically around £35+) and include not only the gin, but paired mixers, cocktail ingredients, snacks and additional content.
We’re also proud that many members highlight the quality, variety and discovery aspect of the boxes in their reviews, particularly the curated drinks, mixers and treats included.
That said, value is personal and we appreciate you giving us a try and sharing your thoughts.
Kind Regards,
James
Memberships Executive
Good customer service
Bianca was polite helpful and professional on my call.
16. maj 2026
Uopfordret anmeldelse
Bianca was very thorough
Bianca was very thorough with the options I could choose from and was very sympathetic with my choice to cancel my subscription for the time being.
16. maj 2026
Uopfordret anmeldelse
Anna was lovely when sorting out my…
Anna was lovely when sorting out my cancellation
15. maj 2026
Uopfordret anmeldelse
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