The Coal Shop Anmeldelser 

690
TrustScore 4.5 ud af 5

4,4

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Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

The delivery turned up without any notice so it was left in the wrong place. The pieces of wood were more like kindling than fire wood. I filled in their custom reviews saying I was quite disappo... Se mere

Bedømt til 5 ud af 5 stjerner

Superb service, ordered coal online checked a few things out over the phone first, coal was far cheaper than anywhere in Essex for a quality product, delivery was spot on, pallet left by back gate on... Se mere

Bedømt til 5 ud af 5 stjerner

Good quality product at competitive price. Unfortunately despite pallets being well wrapped haulier managed to tip them over which made delivery late. But bags were restacked & delivered intact at lat... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Really helpful, the delivery button wouldn't work on the internet section, we rang them and they talked us through it. We live in a rural community where delivery is tight but they ensured we had a sm... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Kulleverandør
  2. Leverandør af optændingsbrænde
  3. Brændstofleverandør
  4. Fastbrændselsvirksomhed

Om The Coal Shop

Skrevet af virksomheden

Welcome to The Coal Shop.

> Free National UK Delivery Available*

> PayPal PayIn3 Available

> Seasonal Discounts

High Quality Products:

> Smokeless Coal

> House Coal

> Kiln Dried Logs

> Firelighters

> Coal Bunkers

> Log Storage

Introduction:

We have been providing quality fuels to the UK for over 90 years, taking pride in our heritage and expertise in the coal industry. To make our products more accessible, we created an online shop that is simple to use and easy to navigate, with our customers in mind.

Our goal is to deliver the best house coal, smokeless fuel, and kiln-dried logs at competitive prices.

We have carefully selected our most popular products and brought them to your doorstep in a few simple clicks. Our longevity in the industry can be attributed to our commitment to quality products and excellent customer service.

Our History:

Since 1932, our family business has been thriving thanks to the late Jack Harrison’s vision. We are proud to say that our traditional family values have remained at the core of everything we do. Back in the day, we used to deliver coal to local homes using horses and carts. Although times have changed, the memories of those days remain with us, and we still cherish them. As the business grew, Jack’s son Geoff joined him on trips to the mine. It was on one of these trips that Geoff thought he was left behind and walked all the way to the mine! Such memories remind us of the hard work and dedication that went into building this business. As the years went by, all four of Jack’s sons joined the business, and we have since expanded our product range to meet the demands of the modern world.

Today, we employ a team of around 30 staff who work tirelessly to deliver modern, efficient fuels to homes, factories, hotels, farms, and all kinds of premises. We have harnessed technology to keep up with the needs of the 21st century and supply garage forecourts and shops with pre-packed fuels. We moved to our current location at the industrial estate in Milton in 1992, which allowed us to expand and modernise our business to meet current requirements. We are proud of our history and the legacy that Jack left behind. As we continue to grow and adapt to the ever-changing business landscape, we remain driven by the same values that have kept us going all these years. We are grateful to our loyal customers, and we look forward to serving them for many more years to come.


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

690 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,4

Alle anmeldelser

(690)

22 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Smokeless coals, and logs

I ordered smokeless coal, and logs. Both were in great condition, packaged well, dry, and delivered to the doorstep.
Both light easily, and burn well, giving off a good amount of heat.

11. september 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fantastic quality and service again!

This is the second year we have used The Coal Shop after fantastic service and fuel last year. We bought 1 tonne of wood and 1 tonne of coal again because it was superb. The split logs are actually logs (not scraps) and burn really well (with a firelighter we don't need to use kindling which is great!). We took advantage of the 10pc off offer and although the total was pretty much £1000, we are happy to pay for actual quality rather than pay a bit less, and be disappointed. Delivery was later than expected but when I called to query this, the customer service was great and they offered the tracking number and an estimated arrival (they had even emailed to let us know it was delayed, which is great customer service). Only slight negative was that we weren't contacted about a delivery day or time, as promised, and it was only luck that someone was in to receive it. Delivery driver was friendly and made a huge effort to navigate the truck to a point it would be dropped where we needed it, which was both really appreciated and helpful. Would absolutely recommend (and have to friends), and will certainly use them again next year. They could maybe send fewer marketing emails though!

24. september 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Easy to order

Easy to order, prompt delivery, good price, and the lovely driver, Andy from Oxford Carriers, delivered the coal exactly where we wanted it. Thank you Andy

16. september 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Perfect Service - thank you!

Received phone call to agree date for delivery, perfect!
Received phone call arranged delivery on the day, perfect!
Gardeners delivery driver very helpful and well mannered, perfect!
Absolutely perfect professional service, highly recommended…… thank you

24. september 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Contacted on phone before ordering…

Contacted on phone before ordering online as I wanted the coal to arrive on a Friday, coal arrived and the driver left the pallet by back my back gate, cannot fault the service, will use again, price was amazing far better than anywhere local.

15. august 2025
Bedømt til 5 ud af 5 stjerner

Seamless process

Seamless process, easy to order and great prices with no extra charge for delivery.
Tracking service worked correctly. And the delivery man completed my order perfectly.

3. september 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Hard to rate the coal when you pay for…

Hard to rate the coal when you pay for something 3 weeks ago and haven’t received it yet and when you ask when will I receive it your told when we get it we will send it to you not sure that’s how it should work

31. august 2025
Uopfordret anmeldelse
The Coal Shop-logo

Besvarelse fra The Coal Shop

Please accept our sincere apologies that your order has not arrived with you and that our courier has not contacted you regarding a delivery date.

How our deliveries work is that we will dispatch order and the 3rd party courier that we use, will contact you on the number provided on the online order, to book a delivery date in with you on a date that you can accept.

This is very unusual for orders to take longer than 5 working days to arrive with customers unless a later date has been specified.

If you could email us with your order number, we will look into this as a matter for you.

Many thanks

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