The Brooklyn Pet Beds Anmeldelser 

2.184
•
TrustScore 4.5 ud af 5

4,7

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

As soon as I reported a minor quality fault with a seam, Brooklyn volunteered to replace the cover (no quibble, just saying it's on us, we'll replace it) - and despatched the replacement immediately.... Se mere

Bedømt til 5 ud af 5 stjerner

Brooklyn Sleep bed has been terrific for our active happy go lucky Standard Groodle. She is more settled and loves her new bed. Highly recommend.

Bedømt til 4 ud af 5 stjerner

Postage was quick & Customer service was good. Unfortunately the bed was too small & not suited to the dog i purchased it for. But i was able to package it up & send back with a full refund & the cust... Se mere

Bedømt til 5 ud af 5 stjerner

Really prompt delivery, the product puffed up nicely and our old dog absolutely loves it. Snuggles into it until he almost disappears. He had an old Brooklyn bed and this one seems much better with im... Se mere

Virksomhedsoplysninger

  1. Dyrehandel

Skrevet af virksomheden

Your Pet's Favourite Store. Home of The Brooklyn Deep Sleep Pet Bed, Loved by over 40,000 Pet Owners worldwide. Made for Dog Owners, By Dog Owners.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 82 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,7

Alle anmeldelser

(2.184)

303 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Really disappointed

Really disappointed, and feel stupid as we ended up purchasing two beds from this company. Their return policies are misleading - you have to pay shipping back so this idea of try it out doesn't really work! The first bed was defective - hardly any fill, and it just sits on our floor flatly. However we assumed that's what it was meant to do, and to be fair this company is about the only one who can make dog beds that aren't just grey or beige, so we bought another one. This one was tons fluffier, and the dogs are so much cosier in it. BUT when I pointed out how flat the first one was, although I hadn't realized that until we had had the new one for a few months to give it a chance to settle and check it wasn't just an age thing, I was told I was outside the 30 day return. As I write this it does sound petty (despite the very obvious bad quality of the first bed - it even weighs 50% less despite being the same size), but, really, compared to other Canadian companies I have dealt with who have just owned their quality control errors and TRUSTED their clients, Brooklyn is nowhere near the same standard. I would not make the mistake of buying from them again, and our replacement for the flat bed in a fun colour will be a beige (yawn) bed that actually supports our dogs. I love supporting Canadian businesses, but they need to show some support back to their clients.

2. april 2026
Uopfordret anmeldelse
The Brooklyn Pet Beds-logo

Besvarelse fra The Brooklyn Pet Beds

Hi Mary,

Thanks for your feedback. I am glad to hear you love the new 2026 version, we upgraded this bed at the end of last year with more filling and removable covers.

The bed you purchased back in August was the older version, as the 2026 model was not yet released. This was not defective or faulty, just an older model which is why there was a difference between the two.

Going forward, all beds have transitioned to our 2026 model, which has more filling.

I'm sorry that we don't offer free returns. We do offer free shipping and cover all the costs to send an item to you, so do ask that you cover return shipping for change of mind returns.

Thanks for sharing your feedback though, it's always helpful.

Warm regards,
The Brooklyn

Bedømt til 4 ud af 5 stjerner

I have purchased three beds from Brooklyn - two were great one was so-so.

I have purchased three beds from Brooklyn. The first was the original round calming bed. It has not stood up to use very well. It was the old model - it did not have a removable cover, so when I washed the bed and it came out lumpy and has never returned to form. My dogs won't use this bed anymore. The second and third beds are the cooling nest bed with memory foam. The larger one is just big enough for my Great Dane to curl up in. It's a favourite with all of my dogs. I do wish you could buy a replacement cover for just the interior cushion in Canada (you can elsewhere) and that you made it available in colours other than grey in my market.

14. april 2026
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Daisy loves her Daisy Bed

Daisy loves her Daisy Bed. She has pushed the wadding around so it looks like a nest. i've shaken it out only to find her doing it again. It her bed, her big and comfy nest and who am I to argue.

14. april 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Very unhappy

Very unhappy, bought as meant to be chew resistant. My dog is not an extreme chewer but she is a puppy so does have a nibble on her blankets and beds sometimes when anxious. Didn’t even last 30 mins with her and doubt she was even chewing hard. I expected some damage if she chews but not for her to be able to create a hole without even trying. Have had normal dog beds last longer than this. Very disappointed, wasn’t waterproof either.

13. april 2026
Uopfordret anmeldelse
The Brooklyn Pet Beds-logo

Besvarelse fra The Brooklyn Pet Beds

Hi there,

We’re so sorry to hear this, that’s definitely not the experience we want for any customer.

We’ve reached out to you directly to take a closer look and see how we can help.

Warm regards,
The Brooklyn

Bedømt til 2 ud af 5 stjerner

Brooklyn memory foam dog beds are CRAP!

Brooklyn memory foam dog beds - I would NEVER buy this product from this company, nor any other product from them again!
The quality is beyond rubbish overall!
The beds "sweat" like crazy on my wooden floors and the dogs certainly haven't taken to them like other beds I've purchased elsewhere in past (even cheapy ones). Really disappointed in the quality overall. Only selling point is they shipped quickly and have swanky marketing, but seriously DON'T fall for it.
I have a Collie and a Terrier, so two different size beds, they are different coat types, weights etc but both beds are not fit for purpose.
Buyer beware!!!

12. april 2026
Uopfordret anmeldelse
The Brooklyn Pet Beds-logo

Besvarelse fra The Brooklyn Pet Beds

Hi there,

We’re really sorry to hear this, especially as this isn’t something we hear from customers using our memory foam beds.

What you’ve described with the “sweating” can occasionally happen on wooden floors, as cooler air from beneath the floor meets the warmth generated by your dog. It’s not specific to our beds, and can happen with many types of pet bedding in those conditions.

A simple fix to this is placing an insulating layer underneath, such as a blanket or mat, which helps prevent that temperature difference.

We hope this helps resolve the issue for you.

Warm regards,
The Brooklyn

Bedømt til 4 ud af 5 stjerner

Good quality and quick delivery

Easy to use site and quick delivery. The bed fluffed up nicely but I wish there was a more solid foam at the base to help with our dog's sore hips, as after a while she does sink through the stuffing/the stuffing is uneven in places. This is fixable by re-fluffing the bed, but a more supportive base would make this the ideal bed

16. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Well supported bed!!

Easy online ordering. Bed was delivered in a timely fashion. Found the perfect bed for our Weimaraner to curl up and get comfortable on. Been through a few beds over the years and this one is supportive and constructed well for her needs. She was starting to groan when getting up from soft/flat beds, this bed is firmer and higher, she loves it! Just need to lay her blankies over the top as the material is like a fine mesh, so her nails scrape when she moves - but I prefer to protect the bed by doing this anyway.

27. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Love

Love, Love, Love these beds! And so does my dog! I have bought 3 beds plus 3 extra covers. I have washed the original covers and put the replacement covers on. Super easy to do. Who ever designed these beds/covers is a genius!

28. marts 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Be aware of this company

Be aware of this company. Not an Australian company. Unclear where it is based: China? The bed, Deep Sleep dog beds not fit for purpose. The cushion does not have sufficient filling to support my dog (7.5kg) See conversation with Dylan, "owner" on my review on Product Review where he explains that "nose to toe" orthopaedic support is only for large dogs. The website no longer says this, only "up to" 2x support of other beds (which could be 1 gm more, but which beds?) Warranty only applies to ring of bed. Cushion is not replaceable, so when that goes, or is only half full, as in my case, bed is no longer usable. The cushion of my Aldi bed has more support than the Brooklyn cushion. The CertiPur certification (if it is not a scam) is for foam only, so the cushion is still made of nasties. Labelled polyester, but Dylan says it is cotton, which needs to be "fluffed up".
Don't be fooled by all the +ve reviews and stick to Australian made or reputable companies.

In reply to Brooklyn’s reply. As usual they deny all responsibility. Regardless of the type of bed, it is not fit for purpose. The flimsy cushion provides no support whatsoever which means my dog sleeps on the floor.
If you are a NZ company, please supply your NZ business number.

15. oktober 2025
Uopfordret anmeldelse
The Brooklyn Pet Beds-logo

Besvarelse fra The Brooklyn Pet Beds

Hi Louise,

Thanks for sharing your feedback.

We’re sorry to hear the bed hasn’t been the right fit for your dog.

As discussed with you previously over email and on your earlier review, the bed was reviewed and confirmed to be functioning as designed. We also offered both a discounted upgrade and a goodwill partial refund to help resolve things.

For clarity, we are a New Zealand-owned business, and all Australian orders ship locally from our Melbourne-based warehouse.

In terms of the product itself, this style of bed is designed as a soft, calming bed with a flexible centre that naturally moves and compresses with use, which can feel quite different to firmer, mattress-style beds. We offer both options to suit different dogs and preferences.

We understand this style hasn’t met your expectations, we’re always here to help guide you toward the most suitable option for your pet.

Warm regards,
The Brooklyn

Bedømt til 5 ud af 5 stjerner

Good quality beds

The bed is very good quality and my dog loves it. The company was very good to deal with. When the bed arrived the cover had a defect. When I emailed the company about it they immediately sent a replacement cover.
I will definitely be buying all my dog beds from Brooklyn beds

7. marts 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

My dogs hated it!

I have 2 dogs, and both hated Brooklyn bed. Completely useless

24. marts 2026
Uopfordret anmeldelse
The Brooklyn Pet Beds-logo

Besvarelse fra The Brooklyn Pet Beds

Hello Chin,

We're so sorry to hear that your dogs haven't taken to our beds.

I see you've had them for about 5 days so far. Sometimes it can just take a bit of time for pets to get used to new beds, especially if they've been used to a different style for some time.

We'd also recommend giving the cover a wash, to help the bed smell like the rest of your home. This can work wonders for more apprehensive dogs.

We hope this helps.

Warm regards,
The Brooklyn

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