The Black Tux Anmeldelser 

Horrible experience, could never get in contact with anyone other than 3rd party workers. Even when I got a business card, the number would ALWAYS go to voicemail. Was told my groomsmen did not need appointments to get sized and that was a lie! Even when groomsmen had appointments and went they said they were treated rudely, one associate asked "what do you want" in a rude manner and my groomsmen decided to walk off and get fitted else where. This was at the Austin location at or near the mall. Another groomsmen arrived to his appointment and was rushed, his suit he tried on was baggy and the associate told him it was normal which it is not.

Overall I would not recommend the black tux to anyone. Save your stresses and go with someone else.

This was for my wedding party, it was supposed to be a great experience but it went horribly, if I could rate less than a 0 I would.

Horrible quality, horrible service, nickle and diming you every step of the way and event afterwards.

Save yourself the trouble.

Extremely Disappointed with Black Tux Rentals. Shop Nordstrom rack or anywhere else.

This company charges absurd prices for rentals. My event is just nine days away in LA, where they ship from, yet they’re hitting me with a $20 “Rush Shipping” fee. To make matters worse, there's a $12 Damage Fee. It's a rental—wear and tear should be included in the base price!

For a pair of pants, jacket, shirt, and bow tie, they're charging me a total of $248. That's outrageous! You could buy a designer suit for that price. Save your money—don’t rent from this place, and definitely don’t make your wedding party rent from them either.

Terrible customer service. I bought my suit for a wedding and ended up not loving the fit after wearing it all day during the wedding. I tried to return the suit after the wedding but was told I couldn't because I had already worn the suit. DO NOT BUY ANYHTING FROM THEM. If anything, just do the rental since it has an easier return policy.

My sizing is a little haphazard and OTR suits don't work and I don't need one often enough to buy. The Black Tux helped size me up, get a suit in time for two weddings and adjusted their standard timelines for a good return. Suits looked great, felt great, and pricing on point.

Highly recommend.

Absolutely terrible experience. I was one of the groomsmen. Went to the Nordstrom close by and someone did my measurements. Order comes on time. Didn’t care to check the order because I thought “they have my measurements so it should fit”
Tried the suit on the day of the wedding and pants are waaaaaaaaaaaaay too big. My size is 31W-34L they sent me 36W. Had a terrible day at the wedding and asked for a refund. They said they’ll refund me for the pants. It’s like you order a pizza and it comes without cheese and they refund you for cheese. Terrible business

I had back-to-back BAD experiences with Black Tux (I got married in June 2024 and my brother in July 2024).

Let’s start with my wedding: I saw on the website that you can remove any items you already own at checkout, so that if someone already owns a shirt / socks / suspenders, they don’t have to spend extra money on them. This turned out to be FALSE and created massive problems (see other wedding below). Several of my groomsmen had to spend $50+ extra on items they already owned. Their customer service is difficult to get ahold of and told me a lot of information that conflicted with their website and what other agents had told me. Otherwise, the tuxedos arrived on time and nobody had to request a replacement, so it worked out in the end.

My experience for my brother’s wedding was MUCH worse. I got the invitation email, scheduled an appointment, and went in to get fitted. Once I got there, I asked about removing certain items that I already owned and she said “we don’t do that”. After telling her what the customer support agents had told me, i.e. that I already owned several items (button-down shirt, socks, suspenders, bowtie) and could remove them at checkout, she said something along the lines of “ok we CAN do it, but we’re not supposed to”. I said okay, whatever, if I have to pay extra it’s whatever.

The fitting went pretty poorly, which I never even thought would be an issue. None of the shirts they gave me were even remotely close to fitting, and I ended up just going with one that didn’t fit at all, knowing I had one at home that fits from my own wedding. The pants didn’t fit either and they ended up just ordering a size that they didn’t have in-store but they assured me would fit. Again, whatever because I knew I had a pair of tux pants at home as a backup. Same story for the jacket. I finally go to checkout and I see the measurements that she put in: 36R jacket (usually I’m a 38R or 40R) and 34x30 pants (I’m a 30x32). I brought these concerns up and again she assured me they would be fine. Then we go to remove the items I already have - and she ends up DELETING me from the wedding entirely! I had to call the groom from the store and explain that he needed to re-add me to the event before I could checkout - but he was unable to so I had to create an entirely new account with a different email so he could add me back. After all of that, I still had to pay for all of the items, including $75+ of items I already owned and was told I’d be able to remove all this time.

Fast forward, the box gets delivered. The shirt made me look like the Michelin man and wasn’t even close to fitting and the jacket was too tight. Requested a replacement jacket the same day and they said it would show up in 1-2 days. 4 days later, the box is stuck at the post office - apparently it was sent to the wrong post office - and they tell me they have no idea when it will make it to me. This is 24 hours until I leave for the wedding weekend, so I had to get on the phone with another agent, explain the situation, and get a new one shipped to the location of the wedding. Thankfully that one came on time and fit much better, like I told the fitting lady.

Day after the wedding, I returned everything in the original box, including the replacement jacket that they sent me. A couple weeks after the wedding, a get an email (for the second account of course) saying that they have not received my items and I will be charged $200+ next week. Truly the cherry on top of a crappy experience. Will be disputing the transaction if they decide to charge me and hopefully never have to go through them again!

Used Black Tux for a wedding in summer 2024. Initial suit did not properly fit and I requested a replacement. Replacement came in damaged (exposed and very poorly done stitching at the end of the sleeves). Black Tux did a terrible job working with me to address the issue. They offered to send me another suit jacket for an additional $40, or to give me $15 reimbursement to get it tailored. $15 is such a joke...... a tailor will not do ANYTHING for $15.

If you do use them, be prepared for the worse. Fabric quality and fit (after requesting adjustment) was okay, but not quite there for the cost.

A horrendous customer experience!! Was measured initially by a distracted salesperson, received a suit that wasn't even close to fitting in a box held together by duct tape, the many replacements garments failed to be delivered and ultimately arrived days before the wedding. In attempting the return, the damaged box can't be used, the easy tearoom label to reveal the return label does not work and in seeking to speak with a human I'm asked to be on hold for 103 minutes, yes that's right, the better part of two hours. If there's an event you care about that needs professional efficient and reliable service DO NOT USE The Black Tux and if you do, know that you do so at your own peril. I gave them a 1 star because there was no 0 star option. The Black Tux, simply awful...

Ordered a 30 length inseam received a 25 inch inseam, a 32 inch sleave on the dress shirt, received a 37 inch sleave. They take no chest measurements so the jacket looked like a tent. Trying to fix it through their app was impossible.

Hi there,
I made 7 appointments for my fiancé and his groomsmen for today. Between the hours 11-2p. I’ve had it booked since may of this year, got a confirmation email for each appointment 2 days ago and Erica, from your Arlington location decided to cancel MY appointments the day BEFORE my appointments. And why??? After chasing for the answer, it’s because they weren’t staffed….
After a month of being scheduled, confirmed emails..this is disappointing, disrespectful, insensitive, inconsiderate, unprofessional and what’s worse, whoever Andi is from the same location? Decided to respond to my email to Erica, gaffing me off. “We apologize for the inconvenience “ ?!?! The ONLY reason I sent my fiancé and his groomsmen to y’all was because of his David’s bridal treated me and my bridal party. Y’all need to hire better people that KNOW and COMPREHEND what customer service is. Andi and Erica are what made me and my business are going elsewhere. They didn’t treat me like a person. They treated me like nothing.

The fit is not remotely close. I followed instructions for setting everything up and did a fitting a month ago. Received my suit yesterday right on schedule. The jacket sleeves are 3" too long. That's a big error that makes me wonder if they shipped the wrong jacket by mistake. Maybe it's a long since I'm typically a regular. I've ordered another jacket replacement but who knows if the adjustment I put in the replacement order will be correct since I don't know which jacket they actually shipped the first time. I guess we'll find out. This is not how it should work for a company that is in the business to make an important event less stressful.

**Update since initial review - I received the replacement jacket within 2 days with sleeves shortened to my specifications. I did not choose rush shipping so the very quick turnaround is appreciated.. I also appreciate the contact information included in the response to my initial review. To clarify, I had a live personal fitting at a BT location prior to getting my initial suit.

For being an online provider, their website is really frustrating to deal with. I can't remove participants without getting an oops error, I'm constantly running into application errors when viewing my cart and their transactional emails constantly have the wrong dates for renting vs buying.

It's just unfortunate that you really can't experience any of this until you pay for the groom because we wouldn't have continued on with their service. We're in the process of cancelling and just finding an in-person place.

Aside from all of the technical issues, we ordered two replacement orders because the sizing was off and it's not worth the back and forth to continue trying to get the right fit.

Hi, just dropped off my rented suit at the UPS store but overall not the best experience here. They did not have my size in the regular fit (only slim fit) and they did not do the sleeve alterations I requested. Not the seamless experience advertised. I would not go to this company again.

Happy to leave these folks all the stars! Easy order, great fit, super super duper convenient and very reasonable rates. Had I known I would be given a great offer to buy / own the items I was only renting, I might have made a different choice but that is the only thing I'd do differently!

Great customer service and tuxedos looked great. If an item did not fit, they immediately sent another size. Email communication was excellent so deadlines could be met. Appreciated the ease of returning items.

Early shipping, 10 prior to cermony
Sizing was spot on
Easy return process
Reasonable price point
Friendly customer service advisor

I was hesitant of an online suit rental at first but the whole thing was so easy and accommodating. The process to get a different size in one of your pieces of clothing was awesome and the return process was completely taken care of for you as well. Also, the tuxedos themselves looked great and fit even better. Would highly recommend this place to anyone!

The tux arrived 10 days before the wedding, plenty of time to try on and get a replacement if needed. In my case I needed a larger shirt which was shipped and received within a few days. They also paid for my pants to have hemmed 1" since the pants were a little long. They only came in 30" or 32" and I needed a 31". Shoes ran big, so I needed a smaller pair which also arrived within a couple of days. Looked great on, great quality. Return process was easy!

Easy, convenient and great experience. There's even a credit for hemming items to fit perfectly.