The Artists' Quarter Anmeldelser 

I can highly recommend The Artists’ Quarter, we bought here several times, art pieces for our home, office and for gifts - always outstanding service!!! Fast delivery, well packaged orders and outstanding customer service!!! Amazing quality and such a big variety of artists and works, already contemplating our next order.

My wife and I own a holiday home in Norfolk. Being on the coast we like seaside pictures. The Artists quater have provided us with a number of lovely pictures giving us that holiday feeling in every room of our home. The Artists quater are brilliant to deal with, competitively priced and very helpful if I require additional information. A lovely company.

Wow what a fantastic company to purchase from. I was in a rush for delivery and they did their very utmost to sort my dilemma. Thank you.
Upon arrival, all pictures were superbly packaged.
The pictures we ordered are absolutely STUNNING!
The Artists' Quarter is now my 'go to' and I have told lots of my friends about them too. The pictures are a talking point for visitors and we absolutely love them. Thank you x

Absolutely outstanding customer service. Because this item was SO much cheaper than anywhere else I was concerned it might be a scam, or they might not have stock, so I messaged as it was for an important gift and they answered promptly even though it was out if hours and went above and beyond to ensure I got my order. The item us exactly what it should have been, as again was worried it may have been a cheap copy, but it definitely isn't and I saved £40 on price elsewhere !!
Thank you again to the team at Artists Quarter

Was a little frustrated that it took about 14 days to despatch the item (although within the terms of service). What arrived was a nicely framed print. They had taken the time to securely pack it and used one of the better delivery firms. Very good value for money in my opinion and I'm already looking on the website to see if anything else catches my eye.

The Artists’ Quarter have been our go to for many art purchases for our home with our favourite artist, Gary Walton.
A very fair priced company with excellent communication, rewarding loyalty and providing comprehensive, secure packaging for delivery.
There have been nothing but positive experiences with this company who, if we had more wall space, would be where we would look for our next purchase.
Thank you to the small team at The Artists’ Quarter for your help and assistance.

I was after a specific picture and found it with this company. Easy to order, delivered on time with exceptional care. There’s more I like so definitely be using them again.

Picture arrived earlier than expected, well packaged

Don’t know where to start. This is the most beautiful picture I’ve ever seen it is the double of my dog.
Quick delivery well packaged overall excellent highly recommend the site to anyone
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Excellent value for money well packaged beautiful print delivered on time with regular up dates. I have bought a number of items from this website and they have all lived up to expectations

Great customer service! Product (picture) really well packaged and it looks amazing! Will be buying from here again. Lovely print, thank you.

The pictures arrived on time and were well packaged, but I was disappointed with the quality, which I felt was poor, so I decided to return them.

The company’s returns policy states that items returned via Evri will not be accepted, leaving me having to use a more expensive courier at a cost of £14.48.

I was then told that “All refunds will be processed within 14 days of receiving your return.” However, 14 days passed without any acknowledgment or refund. I had to contact the company myself to chase this, at which point they finally acknowledged receipt and processed the refund without offering any explanation or apology for their inaction.

I eventually received my money 16 days after the company received the returned items.

The initial delivery was fine, but in my experience the returns process and customer service were poor. Having to chase a refund having been told it would be processed within 14 days of returning the items is not acceptable. Based on my negative experience with this company I will not purchase from them again.

While I appreciate that this issue was ultimately resolved, the customer service process was unnecessarily exhausting, disorganized, and prolonged.

​An accidental order was placed by my child on 26th July. I completely understand it was a mistake at my end, and reached out via email just 8 minutes later to cancel and request a refund, explaining that I genuinely could not afford the purchase. Customer service questioned why I needed to cancel, but once I explained, they confirmed it was fine, assured me they would stop it from dispatching, and promised a refund once back on the shelf, which I understood. Unfortunately, that was not the case.
Five days later (1st August), I received a dispatch notification. The cancellation had been ignored. I emailed again to say it had been dispatched 6 days after asking for it to be cancelled, with no reply.
After explaining the situation again via email I finally received a reply. Because the item had shipped, the company agreed to arrange a courier collection. I asked for confirmation between two dates so I knew when to stay home with no reply. After emailing again they confirmed Monday 10th August, but no courier ever arrived. I stayed in all day for nothing.
Throughout the entire ordeal, I constantly had to chase for updates. Emails routinely went unanswered for days at a time. When trying to arrange a return label instead, I was told different things over the phone before they realized the parcel was too large for standard post and had to re-book a courier anyway, although I am grateful for help in finally organising this.
The parcel was finally collected on 20th August, but because I wasn’t provided with the destination postcode, even after many emails asking, the tracking did not work. I had to contact the courier company directly myself to track the parcel and confirm delivery to Artist Quarter on 21st August.
​To be fair, once the item arrived back with them, the refund was issued within their stated 14-day return window.

However, the entire process took 5 weeks and 2 days from an initial cancellation request submitted 8 minutes after purchase.

​I understand human error happens, but having to repeatedly chase support, being left waiting at home for couriers that don't arrive, and waiting over a month to retrieve funds during a stressful situation makes for very poor customer service. I am grateful to have my money back, but the company urgently needs to improve its internal communication and cancellation procedures.

I ordered a beautiful picture of a robin for my friends birthday - I first found it at a garden centre but unfortunately it had sold out . I found it at the artists quarter -it arrived within 14 days as quoted, was packaged well and I am extremely pleased with the product . I found the customer service exceptional when I liased with them , they seem to take great pride in their company and the customer service they deliver. Will hopefully offer more in the future .

Ordered painting which was for my bedroom wall as I am massive Catherine Stephenson fan, I have several of her paintings. It took a while to dispatch but I emailed as it was time sensitive to us being away. Got message to say it should arrive next day or so, sadly it didn’t and I phoned s d Kathleen said she would look into it for me and call back, she did and it had been damaged at courier depot m. Another was dispatched and arrived day later no problem. Good customer service helpful, and apologies that company had not informed her it was damaged. Excellent absolutely love it.

From reading the reviews it seems like they clap back at anything anyone dares to say isn't a high standard of customer care. We placed an order on the 19th August and as of the 29th August havent had any update on the status of our order. I emailed to query regarding this and was sent a reply asking to confirm the name the order was placed under and again there has been silence. I understand they state there is a 14 day delivery window, that's fine but why the radio silence in between? Judging from the customer service, reading the clap backs on reviews etc it's certainly not a company I would bother with again. I was going to order the same prints from Next but one was sold out, Their time frame was delivery within 3 days!! Funnily enough I just recieved a response stating my order will be with us Wednesday. The owner of this business has since emailed me multiple times to my own email address needing to have the last word on this situation. Her attitude has been nothing short of vile. Absolutely disgusting service!!! As you can see they are now replying to this after emailing me all day saying the exact same things, because I've blocked the email address. Clearly very narcissistic, needing to have the last word at all times either that or they have trouble acting in a professional capacity 😂 such an issue with security but just posted my partners name & the order number on a public forum 😂😂 leave me alone now before I screenshot every email & upload them 😉

Excellent customer service, more than happy to spend considerable time with us helping to find the right pictures for us. Really pleased with our purchases.

Everything from order to delivery went well Amazing quality and variety of artwork at reasonable prices - now on my 16th piece this year and still going!

As a new customer with The Artist's Quarter, I must say that I am delighted with my purchase and cannot recommend the service level of this company enough. Competitive pricing and great service offered. I will certainly be a returning customer. Many thanks!

Excellent value
Arrived promptly and was very well packaged
Would recommend this company