Accident Repair Hub LTD Anmeldelser 

Great finish took longer than I expected

I can’t thank the team enough for how helpful, understanding and welcoming they were after my car accident. It was already such a stressful time, but from the moment my car was with them, everyone I came into contact with was so friendly, reassuring and professional.

A special mention to Katie, who was absolutely amazing throughout the whole process. She kept me updated every step of the way, answered all my questions and really helped to put my mind at ease when I was feeling overwhelmed. Her communication and kindness made such a difference.

Fred was also fantastic when he carried out a quick repair and paint job on my car. He was friendly, helpful and did a great job.

Every member of staff I dealt with was welcoming and genuinely seemed to care. The whole experience was made so much easier because of the team, and I’m really grateful for all their help.

I would definitely recommend this garage to anyone. Excellent service from start to finish!! Thank you!

Good communication, staff who collected car professional and cheerful. Good standard of work

It did take 6 weeks before the car was taken in for repair, but everything went smoothly and only took 2 weeks. A bit disappointed that the car came back dirty though!

A fantastic team, who always kept me in the loop. Then they delivered my car which hasn't looked as good since it was new. Thank you!

Excellent communication throughout my repair, kept me up to date during the whole process. Very minor problem with realignment of my drivers door which was rectified within 48 hrs. Car looks great.

Timely assistance and response from the ARH team before, during and after repair. Many thanks.

Work done seamlessly.

Great communication, great work carried out. Cannot fault the service. Got the car back to me on time for my holiday.

Once we got past a certain amount of confusion over the insurers authorisation the service was excellent. Collection, execution and return all good.

Accident Repair Hub have done a wonderful job on my car. I had a minor accident having reversed into a post causing damage to my bumper and hatch door. Just collected my car and it’s all repaired and beautifully clean inside and out. Thank you

Kept us informed at all times staff were very polite and the repair was carried out to a good standard

The company are easy to contact, very helpful with questions and supply a replacement car.
Communications are clear and keep you posted as to when the car is going to be finished and they finished on time.

Professional and personal

Extremely pleased.
My car was booked in here through the insurance company.
They have done a fabulous job on the repair, the car was returned to me having been washed and looks beautiful, the communication was great and their receptionist is lovely, efficient, very helpful and really great to deal with. No idea on cost because it was an insurance repair, but certainly highly recommend them on everything else.

Fast and efficient body repair to our commercial vehicle 👍 Good communication levels throughout

Very helpful staff especially the lady who arranged it all

This is from me as a Customer fully expecting a replacement car if things go bad.
Things went bad. We were told that someone would come and look at the car but actually no one did. They took the damage from notes that I had put on their software and photos that I had uploaded. This could be a case of the people we rent the car being different from the people fixing the car.
2 months later we actually got a replacement car? That's a long time to be without a car! We think that they believed the car was drive'able but some kind of plate underneath the car was dropping down and as time went on it dropped lower and lower! Driving that around is just asking for problems and would probably make the issue worse.
Anyway, the web application you log into to see the latest details, order a replacement, etc etc looks really good and could be useful but I don't think the dates that I put down for them to take the car or provide a replacement car was ever met.

What I did work out is that whenever they phoned us up with an update we would also get an email to check the website for the latest updates...which never existed but we had to log on anyway just in case. We appreciated the phone calls though.

By the way the replacement car which we've probably had for two weeks only out of the three months of this car issue was okay, but how you opened the boot I have no idea! We couldn't work out how to turn off the child lock on the back right passenger door either... It was also a petrol car ...I kind of was expecting the replacement car to be a like for like. They took away an electric car and replaced it with a petrol. I mean, there is nothing saying that it would be a like for like but I kind of expected it. The fact that we only had it for a couple of weeks in the three months of no electric car is the worst thing.

The two stars are really for them always being polite, they dropped off the car and picked it up at our locations, and they do try to keep you updated, although calling them back can be a nightmare. However, my expectations are definitely short ...but it might not even be their fault...

The work was done to a high quality and in a timely manner