Poor customer service and communication taking almost 2 weeks to complete a simple job. First call out not fully diagnosed issue. Second call out replaced part but noticed needed another part too. The... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very good experience, would definitely recommend and use again. Communication good to inform me mechanics running late, but also had a phone call when they were 10 mins away. The two men that came... Se mere
The mobile mechanic was very polite, informative and helpful in explaining what else I needed to get done she’s did an MOT. He checked all my engine bay topped up fluids and sorted a loose panel under... Se mere
No fault of AA specifically, the service was actually really well managed. However, there are difficulties in having a middle party as a I found out when my MOT failed and I had to go back and fourth... Se mere
Virksomhedsoplysninger
Om The AA Smart Care
Skrevet af virksomheden
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Kontaktoplysninger
Storbritannien
- theaa.com/car-care/book/start
3,9
God
18 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Don’t believe the time estimates on the AA service booking system
After claiming that the “AA Approved” garage was capable of replacing our broken alternator, the car was unfit to drive when picked up after two weeks; dashboard lit up with uncleared warnings.
The agreed price had already grown from £1600 to £2200, but now needed a £200 battery, £300 of investigation, and yet another week in the garage.
Three weeks without the car; having to speak to both AA and garage throughout, just to find out what was happening.
We will not use AA Smartcare ever again
*great booking system
*wildly optimistic (almost dishonest) time and cost estimates from AA system, possibly to encourage booking
*poor communication
*poor cost control
*poor quality of work
14. juli 2026
Besvarelse fra The AA Smart Care
Hi, we’re sorry the repairs have taken longer than expected and that further work is now needed. Please keep in touch with our team and the garage, as they’ll be doing everything they can to get this resolved and your car back to you as quickly as possible.
Disappointed…
I was booked in for a service which could not be done because apparently it should not have been booked due to mechanic availability. It was confirmed and I received a reminder. I also waited a whole morning for no one to arrive. Rather disappointed.
16. juli 2026
Besvarelse fra The AA Smart Care
Hi Susan, we’re sorry to hear about the inconvenience caused and that you weren’t informed sooner. We hope you’ve been able to get in touch with our team so the appointment can be rearranged and everything sorted as quickly as possible.
No paperwork
No road test to rectify a problem with dashboard warning
No paperwork or bill supplied
12. juni 2026
Besvarelse fra The AA Smart Care
Hi there, we've passed your review over to the team and asked that someone gets in touch directly.
Nadeem was Great
Nadeem was polite, friendly and professional and the price was very competitive
18. juli 2026
Front brake pads replacement
Very easy booking process and was kept informed about the appointment. Arrived at the garage some 7 miles from where i live and received a friendly greeting. Car was attended to straight away so I didnt have to wait around all day. Really pleased with the service.
21. juli 2026
Great Service at good price - would recommend
Great price, OEM parts, communication great, called 30 minutes before arriving, efficient work, and all neat and tidy - highly recommended.
21. juli 2026
They came l,picked up my car and…
They came l,picked up my car and brought it back - very polite and professional. No trouble after work was carried out.
Value for money 👍🏾
18. juli 2026
Full service wot a rip off
18. juli 2026
Besvarelse fra The AA Smart Care
Hi Mark, we're sorry you're feeling this way and hope you've been in touch with our team if there's anything we can help with.
Going that Extra mile
The engineer turned up exactly when it was scheduled. There was an issue with the air filter not arriving on time; however, he said he was happy to pop along on Saturday morning and fit it. As it turned out, it did arrive, and he went to collect it, which allowed him to finish the job. Unlike some providers, where you had to leave your car all day. He did the major service outside my front door, and I had my car back by midday. Excellent service
20. juli 2026
Fantastic driver
18. juli 2026
Besvarelse fra The AA Smart Care
We're delighted to hear this about your service with Neil, Terry 💛🚗.
The mechanic was very professional and…
The mechanic was very professional and arrived on time. Cleaned area up after doing the service getting some to come to your house or work place to service your car is convenient
18. juli 2026
Efficient
Efficient. I felt informed, and was consulted at intervals throughout the process.
15. juli 2026
Easy booking great garage.
Easy to book. The garage was convenient, friendly and finished to job in a few hours. Called me up to pick up the car and off I went. I couldn’t haven been easier. I would recommend the service and the garage.
20. juli 2026
Highly efficient and friendly service…
Highly efficient and friendly service on our driveway - very important for the old and decrepit!
20. juli 2026
The mechanic Shelley was absolutely…
The mechanic Shelley was absolutely amazing would definitely recommend 💯 she was knowledgeable and easy to deal with will definitely use the AA AGAIN with faults in my car and servicing very reliable pity the phone service took 15 mins being passed around on different phone calls before actually booking this, the guy who came out to a breakdown actually told me about this service
20. juli 2026
unprofessional service form the mechanic
the mechanic did not call me in the morning as he was supposed to do, he did not call before 16:30 and arrive two hours late despite me calling the AA customer service in the afternoon.
The quality of the oil is questionable( I asked for a manufacturers recommended oil brand) and I suspect she did not do the 42 point checks as he should've done.
I will never used them again, will use RAC as I have used them before.
17. juli 2026
Besvarelse fra The AA Smart Care
Hi there, our Mobile Mechanics will always do their best to arrive within your booked time slot, but delays can sometimes happen due to traffic or earlier jobs taking longer than expected.
We’re sorry you’ve been left feeling this way. If you have any questions or feedback about your service, please get back in touch and we’ll be happy to help.
The process of booking was easy
The process of booking was easy. Having the work carried out at home was stress free.
The mechanic, Wallace, arrived at the time stated and was extremely polite, professional and very knowledgeable.
First time I have used this mobile service and will definitely be using in the future.
18. juli 2026
Besvarelse fra The AA Smart Care
We're delighted that our Mobile Mechanic could help with your service and that it all went smoothly, Elaine 😊🚗.
GREAT EXPERIENCE
Booking process was straightforward. Car was collected from home, service and MOT carried out and car returned home the same day. Competitive pricing. All in all a great experience.
17. juli 2026
poor service
I booked MOT with Service, but just finish the MOT.
I changed the collect address, but not notice to the garage
17. juli 2026
Besvarelse fra The AA Smart Care
Hey there, we’re sorry if your change of address wasn’t passed on to the garage. We hope everything’s now been sorted, but if you need any further help, please feel free to get back in touch.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.