The5%ers Futures Anmeldelser 

Besvarelse fra The5%ers Futures

15. jul. 2026

Hi there,

Thank you for your feedback! We're delighted to hear you consider The5ers a great prop firm for futures trading.

We appreciate your support and wish you continued success throughout your trading journey!

Besvarelse fra The5%ers Futures

15. jul. 2026

Hi Andreas,

Thank you for your thoughtful review! We're delighted to hear that your journey from the challenge to becoming funded has been smooth and that you value our transparent rules, reliable payouts, and responsive support team.

Your recommendation means a great deal to us, and we're grateful for your trust. We wish you continued success and many more achievements with The5ers!

Besvarelse fra The5%ers Futures

14. jul. 2026

Dear Trader,

Your positive comments are greatly appreciated. Thank you for your support! We wish you all the best in your future endeavors.

If you need anything, please feel free to reach out.

Besvarelse fra The5%ers Futures

14. jul. 2026

Dear Ariuka,

Thank you for your kind review. We're delighted to know you're satisfied with our service! We wish you continued success with us.

If you need anything, please feel free to reach out.

Besvarelse fra The5%ers Futures

14. jul. 2026

Dear Amal,

We appreciate your positive feedback. Thank you for choosing us! We’re committed to maintaining this level of service for you.

If you need anything, please feel free to reach out.

Besvarelse fra The5%ers Futures

13. jul. 2026

Dear Israr,

We're so pleased to receive your positive feedback. Thank you for your support! We hope to continue providing you with top-tier service.

If you need anything, please feel free to reach out.

Besvarelse fra The5%ers Futures

For 3 dage siden

Dear Maison,

Thank you for taking the time to share your feedback with us.

We're sorry to hear that your experience left you feeling disappointed. We understand how frustrating it can be to encounter issues while trading, especially when they affect your overall experience.

After reviewing your case, we investigated the issue with your account and provided you with a detailed explanation of what occurred. We were also pleased to resolve the matter with you privately, and we're grateful that we were able to reach a solution together.

Our team is committed to ensuring that all accounts are reviewed fairly and consistently, and whenever a trader raises a concern, we take the time to investigate it thoroughly before reaching a conclusion. We also strive to provide assistance wherever possible to help our traders continue their journey with us.

We appreciate your cooperation throughout the process and thank you for giving us the opportunity to address your concerns directly.

If you have any further questions or require assistance in the future, please don't hesitate to reach out. We're always happy to help.

We wish you the very best in your trading journey and hope to serve you again in the future.

Best regards,
The5ers Team

Besvarelse fra The5%ers Futures

13. jul. 2026

Dear Hovhannes,

Your positive comments are greatly appreciated. Thank you for your support! We wish you all the best in your future endeavors.

If you need anything, please feel free to reach out.

Besvarelse fra The5%ers Futures

13. jul. 2026

Dear Tomas,

Thank you for your kind review. We're delighted to know you're satisfied with our service! We wish you continued success with us.

If you need anything, please feel free to reach out.

Besvarelse fra The5%ers Futures

20. jul. 2026

Dear Surendra,

Thank you for sharing your feedback.

We are sorry to hear that your experience with the BlackArrow platform led to this level of frustration. However, we must clearly state that The5ers does not manipulate accounts, place trades intentionally against traders, or operate the platform in a way designed to make traders fail.

After reviewing your case, our team contacted you directly by email and addressed the concerns you raised regarding trade execution, account synchronization, and the platform behavior you experienced. We take technical reports seriously, especially when a trader believes an order was not handled as expected or that there was a discrepancy between environments.

To clarify, trading activity is reviewed based on server-side records, account logs, and platform data. Orders are executed according to the selected account environment, market conditions, and platform configuration at the time. If a technical issue is reported, our team reviews the available data internally and provides clarification or corrective action where applicable.

In your case, the matter was reviewed and a goodwill resolution was provided to your account to support you moving forward. We also followed up with you directly regarding this resolution.

While we understand that you may still feel disappointed with the outcome, we want to clarify that The5ers operates with defined trading rules, risk parameters, and review procedures. Our platform and processes are not designed to disadvantage traders. When concerns are raised about execution or platform behavior, we review the available server-side data and account logs carefully, and where appropriate, we provide clarification or a fair resolution.

Should you need any further clarification, please reply to our email thread, and our team will be happy to assist.

Best regards,
The5ers Team

Besvarelse fra The5%ers Futures

20. jul. 2026

Hi Shivam,

Thank you for updating your review and giving us the opportunity to resolve the issue. We're glad the payout rejection was identified as a technical glitch and that you successfully received your payout.

We truly appreciate your patience and understanding, and we wish you continued success on your trading journey. If you ever need assistance, our team is always here to help!

Besvarelse fra The5%ers Futures

For 3 dage siden

Dear Xiaofei,

Thank you for sharing your feedback.

We are sorry to hear that you were disappointed with the outcome of your account review. We understand how frustrating this situation must have been, especially where there was confusion around the overnight holding notification.

To clarify, overnight holding permissions depend on the specific account type. On Day Trading accounts, positions are not permitted to remain open overnight or past the market close, and a breach of this rule may result in account termination according to the program rules. The overnight holding allowance mentioned in the notification applies only to specific Swing account conditions and does not override the rules of a Day Trading account.

After reviewing your case, our team contacted you directly by email to explain the situation and clarify the difference between Day Trading and Swing account overnight holding conditions. We also acknowledged that the notification may have caused confusion regarding what was permitted on your specific account type.

We understand that you may still disagree with the outcome, but the account decision was reviewed according to the applicable program rules and account type. Our team remains available through the existing email thread should you need any further clarification.

We wish you all the best in your future trading journey.

Best regards,
The5ers Team

Besvarelse fra The5%ers Futures

7. jul. 2026

Dear Biraj,

Thank you for the positive feedback. We're thrilled to hear you're happy with our service! We wish you success in all your future dealings.

If you need anything, please feel free to reach out.

Besvarelse fra The5%ers Futures

8. jul. 2026

Dear Trader,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience left you feeling disappointed.

Following your review, we made several attempts to reach out to you directly via your support ticket in the hope of discussing your concerns and addressing any remaining questions. Unfortunately, we did not receive a response, so we were unable to continue the conversation with you personally.

We would also like to clarify that your case was thoroughly reviewed by our Technical Team. After conducting a detailed investigation, they provided a comprehensive explanation of what occurred on your account, including how your dashboard calculations were derived. Based on the review, we confirmed that your account behaved in accordance with the applicable program rules and that no technical error affecting your account was identified.

We understand that this may not have been the outcome you were hoping for, and we recognize that waiting for technical investigations can be frustrating. However, our priority is always to ensure that every case is carefully reviewed and that any conclusions we provide are accurate, transparent, and consistent with our trading rules.

We remain committed to assisting our traders whenever questions arise. If you would still like to discuss your case or if there is any new information you believe should be reviewed, we would be more than happy to reopen the conversation and assist you further.

Thank you again for sharing your feedback. We value every review, as it helps us continue improving both our platform and the support we provide to our trading community.

Kind regards,
The5ers Team

Besvarelse fra The5%ers Futures

5. jul. 2026

Hi Arhaan,

Thank you for your kind feedback! We're delighted to hear you've had a seamless experience and that our team has earned your trust.

We truly appreciate your support and wish you continued success on your trading journey!

Besvarelse fra The5%ers Futures

5. jul. 2026

Hi there,

Thank you for your wonderful feedback! We're thrilled to hear your experience with us has been fantastic and that everything met your expectations.

We appreciate your support and wish you continued success in your trading journey!

Besvarelse fra The5%ers Futures

8. jul. 2026

Dear Shameel,

Thank you for sharing your feedback.

We are sorry to hear that you are disappointed with the outcome of your account review.

After reviewing your case, we contacted you directly by email and provided clarification regarding the account closure. Your Daytrade 25E Futures account was closed because the account reached the maximum loss limit based on real-time floating equity.

For this account type, the starting balance was $25,000, with a $1,000 maximum loss limit, meaning the equity must remain above $24,000 at all times. If floating equity drops below this level, the account is automatically flagged for termination according to the program rules.

We understand your concern that the final balance appeared above the breach level. However, futures prices can move very quickly, and there can be a short delay between the moment the floating equity breaches the limit and the time the platform completes the closing orders. During that brief period, the market may move back, which can make the final displayed balance appear higher than the actual breach level.

Our team reviewed the account internally, and the server-side data confirmed that the floating equity breached the maximum loss level in real time.

We understand how frustrating this situation can be, especially when you had planned another trade afterward. However, once the loss limit is reached, the account is closed according to the applicable Futures program rules.

Should you need any further clarification, please feel free to reply to our email thread, and our team will be happy to assist.

Best regards,
The5ers Team

Besvarelse fra The5%ers Futures

5. jul. 2026

Hi Jorge,

Thank you for sharing your experience! Congratulations on getting funded, and we're glad to hear you're enjoying trading with cTrader and the Black Arrow platform. We also appreciate your feedback regarding the available assets and symbols.

We truly appreciate your support and wish you continued success on your trading journey!

Besvarelse fra The5%ers Futures

5. jul. 2026

Hi Denis,

Thank you for your amazing review! We're delighted to hear you appreciate our clear rules, fast support, and timely payout process.

We truly appreciate your recommendation and wish you continued success on your trading journey!

Besvarelse fra The5%ers Futures

13. jul. 2026

Dear Sejo,

Thank you for sharing your feedback.

We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be to face activation delays or platform-related concerns after reaching the funded stage.

After reviewing your case, our team contacted you directly by email to address both the funded account activation delay and the technical concern you raised regarding the BlackArrow platform.

Regarding the platform concern, our team reviewed the server-side data and confirmed that the terminal connection and asset configuration were synchronized correctly. The BlackArrow platform uses multiple customizable windows, and real-time floating P&L is available when the platform layout and account modules are configured correctly.

In your case, the trades were executed correctly on the server side, and the account was terminated after the applicable risk limits were reached. Based on the account data, we are unable to manually reactivate the profile after a valid breach.

We understand this is not the outcome you expected, but the case was reviewed by the relevant team, and a detailed explanation was already provided to you directly.

If you need any further clarification, please feel free to reply to our email thread, and our team will be happy to assist.

Best regards,
The5ers Team