Order arrived quickly but sadly the item didn’t fit where it needed to go. Customer service were brilliant when told I had to return it & gave me all the information in order to do so. Posted back &... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
From first ordering through to paying over the phone by card when negotiating the website staff have been terrific. Sonia was so helpful when I had a problem paying online and explained the procedure... Se mere
Virksomheden har svaret
Really rate this company they were so quick to respond gave me all the information I needed to get the right sizing and the package was orders in the morning and delivered the morning after! Thanks es... Se mere
Virksomheden har svaret
This lock was out of stock on many other sites so I was extremely pleased to find it was available at TFS. In addition their price was extremely competitive. Although I only selected the standard deli... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
TFS Direct, the home of TFS Direct aluminium gates, and trusted supplier of security gate hardware and access control systems . Locinox UK GOLD partner. Recognised for the highest levels of technical knowledge and support and for offering gold standard customer service.
About TFS Direct
Skrevet af virksomheden
- TFS Direct, a leading name in the supply of aluminium gates, and the specification and supply of security gate hardware and access control systems.
- Choose from our 4 gate ranges; Ignite - Our standard range of aluminium driveway and side gates. Over 25 designs that can be manufactured in any RAL colour and a selection of woodgrains. Also available in stock sizes for a more cost effective option Edge - A premium bolted range of gates manufactured with a thicker profile that can be provided as a swing or sliding gate. Ideal for those looking for a more robust aluminium gate. Elevate - Our premium welded product also available in cantilever style. Manufactured in any RAL colour and a range of woodgrains. Dynasty - Looking for something a bit different? The Dynasty is a range devoted to the ornamental style. A premium welded product, the Dynasty range allows you to keep the traditional feel to a property. A trusted name in the supply of security gate hardware, working directly with businesses and customers to provide the best products on the market. TFS Direct are a GOLD distributor for Belgian manufacturers Locinox and work with leading manufacturers Borg, Codelocks, Exidor, AES Global, LIFE Automation and Squire.
Kontaktoplysninger
Unit 11-12 Springvale Business Centre, CW11 3HY, Sandbach, Storbritannien
- 0330 700 3030
- sales@tfsdirect.co.uk
- tfsdirect.co.uk
4,8
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Superb customer service, quality gates
Thanks to Aaron for all his help with design, measurements and placing the order for my gate. Thanks to Sonya for rearranging delivery and accommodating my requests. Huge thanks to Baddu, the delivery driver for safely delivering the gate all the way from Stoke on Trent!!! The TFS gates team were professional, helpful and friendly throughout the whole process of ordering my new gate through to delivery. Highly recommend!
5. februar 2026
Besvarelse fra TFS Direct
Thank you for taking the time to post such a detailed review. We will ensure this is communicated to all the team. Great to hear you were happy with your TFS experience.
The customer service from Emily was…
The customer service from Emily was exceptional she really helped me get the right lock with the right dimensions . So helpfilul and friendly .
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra TFS Direct
Thank you for taking the time to post a review, and for the kind comments. We will ensure this is communicated to Emily and the team. Thank you for your order.
Besvarelse fra TFS Direct
Thank you for taking the time to post a review, and for the kind words.
Paid same day dispatch and still didn't…
Paid same day dispatch and still didn't receive item. As it was purchased for bussines we lost 3 days income. Maybe you need consider to change courier company as in last 3 weeks DPD managed delay our parcels from other wander. Poor service DPD. They give bad reputation to sellers.
Thank you TFS you done the best to resolve this issue. 5* to your company
21. januar 2026
Besvarelse fra TFS Direct
Thank you for taking the time to post a review. Firstly, we would like to apologise for the issues this has caused you. We take great pride in our customer service, and speed of delivery, so to hear that we were let down by a courier is extremely frustrating. While this is something that was outside of our control, we always take full responsibility for an order until it is in a customers hands, and we fully understand your frustration.
excellent after sales
I had a number of questions about the suitability and fixing of my gate closer. Emily was extremely helpful.
22. januar 2026
Besvarelse fra TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Besvarelse fra TFS Direct
Thank you for taking the time to post a review, and for the honest feedback.
Placing an order was straightforward
Placing an order was straightforward, and the delivery was lightning-fast! Much appreciated.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra TFS Direct
Thank you for taking the time to post a review, and for the feedback. Always happy to help.
items well described and support…
items well described and support available for applications. prompt delivery, what more is there to say really.
13. november 2025
Uopfordret anmeldelse
Besvarelse fra TFS Direct
Thank you for taking the time to post a review and for the feedback. We are always happy to help.
Spare parts
Matt and other members of staff were very helpful and made my purchase go smoothly as I didn’t have a clue on what was needed, he sent I’ve a link of the part that was needed and the purchase went smoothly.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra TFS Direct
Thank you for taking the time to post a review. Great to hear that we were able to help.
Besvarelse fra TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Called in for a gate handle
Called in for a gate handle, not only did Emily and Greg sort my issue, I ended up leaving with a new custom handle ..more than happy with the customer service fantastic 5* experience. WELL DONE
9. december 2025
Uopfordret anmeldelse
Besvarelse fra TFS Direct
Thank you for taking to time to post a review. Great to hear that we were able to help.
Excellent service and arrived faster…
Excellent service and arrived faster than originally informed. Well packaged and a good price.
5. december 2025
Besvarelse fra TFS Direct
Thank you for taking the time to post a review, and for the kind feedback.
Besvarelse fra TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Explained perfectly
We had a new gate, from the manual I had no idea how to change code. Phoned Emily and was guided through step by step. Perfect service plus didn’t have to wait on hold for hours on end.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Great to hear that Emily was able to help, and we will ensure this is communicated to her and the team.
The product i ordered was very nice.
13. november 2025
Besvarelse fra TFS Direct
Thank you for taking the time to post a review, and for the kind words. Always happy to help.
Paid for next day del but came the day…
Paid for next day del but came the day after I.e. two days.
17. november 2025
Besvarelse fra TFS Direct
Thank you for taking the time to post a review. We would like to apologise for the delay. We shipped the order on the day it was received, but on this occasion we were let down by the courier. So while this was out of our control, we always take full responsibility of an order until it is safely in our customers hands. Hopefully everything else about your experience dealing with us was positive, and again, we apologise for any inconvenience caused. The issue has been reported to our accounts team who have refunded the extra that was paid for a next day service.
Very prompt delivery of a very good…
Very prompt delivery of a very good product. Thank you.
22. oktober 2025
Besvarelse fra TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Besvarelse fra TFS Direct
Thank you for taking the time to post a review, and for the kind words.
Great attention to detail and customer…
Great attention to detail and customer service
7. oktober 2025
Besvarelse fra TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Best Pricing around
10. oktober 2025
Besvarelse fra TFS Direct
Thank you for taking the time to post a review, and for the kind comments.
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