While the time difference made for less than speedy (by American standards) response time, once they began responding they tried to do everything they could to resolve my issue and did resolve that is... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I absolutely love these shoes—the color is amazing, and the finishing is excellent. The quality really stands out, and I’m very happy with my purchase. I will definitely be buying from you again.... Se mere
Virksomheden har svaret
I have bought four pairs of footwear from Thomas Bird (3 x shoes, 1 x boots). The quality is always first class, as is the shopping experience including communications and delivery. They are now alw... Se mere
Virksomheden har svaret
Shoes: beautiful, exactly as pictured. Compliments abound. I could not find shoes of comparable quality anywhere in my city (Vancouver Canada) Customer service: incredible. Talked to me for twe... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Looking for shoes that are a little different? More style, better colours, beautiful quality, and amazing value? All Italian made? Welcome to Thomas Bird. Browse our collections of wholecuts, oxfords, brogues, monk straps, loafers and chelsea boots.
Kontaktoplysninger
Carousel Way, Riverside, NN3 9HG, Northampton, Storbritannien
- +442078460172
- help@tblon.com
- tblon.com
4,6
Fremragende
103 anmeldelser
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Product and services
30. oktober 2025
Besvarelse fra Thomas Bird London
Dear Daniela,
Thank you so much for giving us a 5* review of our product and services and if you have the time please do let us know what you think of the Florence boot you purchased. Kind Regards Ann
Beautifully crafted shoes & excellent…
Beautifully crafted shoes & excellent customer service, that's why I buy from them.
22. oktober 2025
Besvarelse fra Thomas Bird London
What a wonderful review. Thank you Shazan. Please let us know if we can be of assistance to you in the future.
Speedy service and beautiful shoes
22. oktober 2025
Besvarelse fra Thomas Bird London
Thank you very much for the review Mr. Jones.
Thomas Bird Eastwood chelsea boots
Thomas Bird never disappoints! Just ordered my 4th pair of Eastwood chelsea boots. This time in brown Vibram. The quality, fit, style and color is impeccable. Won't hesitate to purchase again.
14. oktober 2025
Besvarelse fra Thomas Bird London
Hi Paul,
We are so pleased to hear how happy you are with your new Eastwood Chelsea Boots they are a lovely style and the added Vibram sole makes them more durable too. We hope you enjoy wearing them.
Kind Regards
Ann
Besvarelse fra Thomas Bird London
Dear Eric,
We are really pleased to hear how happy you are with your shoes and also the service. We always strive to offer the best service we can and your delivery was very quick. We hope you are enjoying wearing the shoes and matching belt and look forward to welcoming you back again soon.
Kind Regards
Ann
Besvarelse fra Thomas Bird London
Dear Saleh,
Thank you so much for your review of Thomas Bird we are really pleased to hear how happy you are with your shoes and matching belt. I know you had been undecided about sizes but had been in communication to ensure you received the right sizes. We are looking forward to receiving that next order for the green ones!
Kind Regards
Ann
I literally gasped when I opened the…
I literally gasped when I opened the box. I was that impressed with the quality and the craftsmanship of my Sienas. I had a question about the sizing that I left in the site and got a quick answer clear response. Now all I need is a pair of equally beautiful tall boots…
29. september 2025
Besvarelse fra Thomas Bird London
Dear Arabella,
Thank you so much for your lovely review we are so pleased to hear how happy you are with your new Siena's. Please do look at our Florence Boot also which are very similar in design and although maybe not classed as a tall boot like you are looking for they are a very elegant calf length boot. We hope you enjoy wearing your new shoes.
Kind Regards
Ann
My experience with Thomas Bird has been amazing …
My experience with Thomas Bird has been amazing. I first found them more than a year ago and now I have more than 10 pairs of shoes. Amazing quality and comfort. The colours are the best in the market. To be blunt I love you Thomas Bird. Thank you so much.
14. september 2025
Besvarelse fra Thomas Bird London
Dear Sami,
Thank you so much for your glowing review of Thomas Bird. We are so pleased to hear how happy you are and you have definitely built up quite a collection of shoes now. We are always trying to update and include new ranges for customers just like you that buy so frequently but you can't beat some of the timeless classics we also sell in some amazing colours. We look forward to welcoming you back again soon for your next pair.
Kind Regards
Ann
Quick delivery, beautiful boots
Quick delivery, beautifully wrapped and presented, rapid response and support when I needed to change the size
14. september 2025
Besvarelse fra Thomas Bird London
Hi Chris,
Thank you for the wonderful review, we aim to please our customers and provided support to make a happy shopping experience for you with Thomas Bird. We look forward to you shopping with us again soon.
Kind regards
Samantha
Excellent product
Extremely well designed shoes, with high-quality construction. Perfect fit. Rapid delivery. Friendly and helpful customer service. Full marks to Thomas Bird.
15. september 2025
Besvarelse fra Thomas Bird London
Hi Justin,
Thank you for reviewing Thomas Bird. We are so pleased to hear how happy you are with your new Hampton Penny Loafers they are an extremely popular style that we offer in many different colours. We are happy that you found the whole shopping experience enjoyable and hope to see you back shopping with us again soon.
Kind Regards
Ann
Great products with fast shipping
Really good products for a fair price, and fast shipping without unexpected costs.
14. september 2025
Besvarelse fra Thomas Bird London
Dear Sebastiaan,
Thank you so much for your review of Thomas Bird. We are really pleased to hear how happy you are with the service and we hope you are enjoying wearing your shoes.
Kind Regards Ann.
pretty amazing products
pretty amazing products i am really happy. The only thing that makes this less than 5 stars is they don't offer a refurbishment service like other luxury shoe makers.
1. september 2025
Besvarelse fra Thomas Bird London
Dear Stuart, Thank you very much for your review of Thomas Bird. We are really pleased to hear how happy you are with your shoes and boots. Sorry we are unable to offer inhouse refurbishment it's just not cost effective for us to send individual pairs back to Italy but if you can find a local independent cobbler they are worth their weight in gold (I know mine is) and they can normally re-sole and refurbish most shoes and boots. We hope to see you back shopping with us again soon. Kind Regards Ann.
Can't wait to order my next pair
Shoes: beautiful, exactly as pictured. Compliments abound. I could not find shoes of comparable quality anywhere in my city (Vancouver Canada)
Customer service: incredible. Talked to me for twenty minutes on the phone to review how my measurements should influence sizing, and about the colour and profile of several shoes. They followed up with side-by-side pictures of the shoes I was interested in. The shoes I ordered fit perfectly, and only thanks to their help.
Value: worth every dollar
Delivery: received to my home in Canada within 2 business days.
25. juli 2025
Besvarelse fra Thomas Bird London
Dear Wyatt,
Thank you so much for reviewing Thomas Bird. We are so pleased you like your shoes and that they fit so well. It is never easy to gauge if a product will fit you right but we are always here to help where we can and there's several ways of making contact with us to try and pick the perfect pair. It is always nice when we receive such lovely feedback about our service so thank you very much. We are so pleased to hear how quick you received your order that's very quick to Canada! We hope to see you back shopping with us again soon.
Kind Regards
Ann
What came first ? the Ferrari or Thomas Bird Shoes?
Thomas Bird is a class organization. Everything from styling ideas, shoe selection and quality, coloration options and svelte shoe shapes. If you are tired of frumpy boring dress shoes and boots, Thomas Bird has the answer. Like a Ferrari, Thomas Bird Shoes have intoxicating shapes, skinny waists and lovely shades and knockout colors. Greater still is Bird's attention to customer service. It's easy to order and shipping is lightning fast. if you need to make a change - no problem for easy return or easy exchange. I've never met more gracious team members who are more than helpful both communicating quickly and completely either electronically or over the phone. How often do you get a helpful expert on the phone these days ? Never. I had the pleasure of being helped my Sam. She is a marvel at getting it right and went out of her way to make sure I was clear on her solutions. I can't wait to buy more shoes from this firm. It's truly well thought out end to end. Congratulations on how to win over customers. Great Products and Great Service. It matters. PS...I am pretty sure the most recent shiny black Ferrari I just saw was patterned after the Memphis side zip boot.
29. juli 2025
Besvarelse fra Thomas Bird London
Hi Richard,
Thank you so much for your amazing review, we try our upmost to keep our customers happy and to help wherever we can.
We appreciate you comparing us to Ferrari, this is the aim with our product to keep the quality and style top class.
We look forward to hearing from you soon.
Kind regards
Samantha
Fabulous All The Way Around!
Fabulous quality. My husband's current favorite! Entire process is streamlined and efficient. Shipped quickly to USA and was in the closet on rotation for work within a week!
24. juli 2025
Besvarelse fra Thomas Bird London
Dear Juan Carlos,
Thank you for your fantastic review. We are so pleased to hear that your husband loves his beautiful Hampton loafers in brown shoes and that the delivery was quick and efficient.
Your review means the world to us, and we are grateful for your support.
Looking forward to serving you in the future!
Kind regards,
Samantha
Loving my blue suede Thomas Bird…
Loving my blue suede Thomas Bird loafers. Stylish and comfortable, another great addition to my wardrobe. And shopping
From the UK to US was super fast.
23. juli 2025
Besvarelse fra Thomas Bird London
Dear Jonathan,
Thank you so much for your review of the Hampton in blue suede. We're thrilled that you find them stylish and comfortable. It's wonderful to know they're making a positive impression. Also thank you for mentioning the super fast shipping, we aim to get the items to our customers as quickly as possible.
Warm regards,
Samantha
Besvarelse fra Thomas Bird London
Dear Sean, Thank you very much for your review of Thomas Bird. We are really pleased to hear how happy you are with the service and delivery and hope to see you back shopping with us again soon. Kind Regards Ann.
The ability to actually speak to…
The ability to actually speak to somebody in the phone is something I value, and the fact that Ann took the trouble to phone me to make sure all was well was, to my mind, exceptional customer service. I shall be ordering another two pairs of the Henley Tassled loafers and Brown and Blue very soon.
25. juli 2025
Besvarelse fra Thomas Bird London
Thanks you for taking the time to leave the wonderful review. We do like to offer the best support we can to our customers and pride ourselves on giving the best customer service we can.
It is great to hear this feedback and look forward to hearing from you again.
Kind regards
Samantha
Great Service and great shoe quality
15. juli 2025
Besvarelse fra Thomas Bird London
Dear Jean, Thank you very much for your kind words and also your continued loyalty. We are pleased to hear how happy you are with your shoes. Kind Regards Ann.
in my experience with Thomas Bird shoes…
in my experience with Thomas Bird shoes is i love the style and quality. i get a lot of compliments
14. juli 2025
Besvarelse fra Thomas Bird London
Dear David,
Thank you so much for reviewing Thomas Bird. We are so pleased to hear how happy you are with your recent purchase of the Harrow in Black and that you love the style and quality of the shoes. It's great news you are getting lots of compliments too.
We appreciate your loyalty and hope to see you back shopping again soon.
Kind Regards Samantha
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